Pantanal with Jaguar spotting - from mid-May to November

Traveler Reviews

• YC

  Yuegang2.0•July 2026
  The tour operator/lodge and the tour guide seemed not correlated well. The guide(s) worked so hard from 5 am to 9/10...
  The tour operator/lodge and the tour guide seemed not correlated well. The guide(s) worked so hard from 5 am to 9/10 pm every day, taking care of all guests who came to the lodge. However the guide didn’t know our itinerary. When I went to confirm our trip to see the jaguar the night before, which was the main purpose of this trip, the operator/lodge told us that we did not book this tour. So we couldn’t go at 5 am. After they contacted the TourRadar (booking agent), they tried to correct the mistake they made and put us to another vehicle that arrived Porto Jofre at early afternoon when very hot and much less animals instead of morning time when the animals more active (more chance to see the jaguars), ending up we only see one swimming in the river. Secondly we stayed in UeSo Pantanal Lodge for 3 nights, but no clearing and changing towels even once. Thirdly the lodge charged guests the WiFi and drinking water during stay.Show more
  Traveled in July 2026
  

  Reply from: We Travel Discovery

  Thank you very much for taking the time to share your feedback. We are truly sorry about the misunderstanding regarding the tours included in your itinerary. Unfortunately, there was an operational error regarding your jaguar excursion. Although the tour was included in your booking, it was not correctly reflected upon your arrival. We sincerely regret the inconvenience this caused and have reviewed the issue with our local partners to help prevent similar situations in the future. Regarding the lodge, it is a simple property, and it is clearly stated at the time of booking that drinking water is not included. We also appreciate your comments about the housekeeping service and Wi-Fi policy, and we will share your feedback with the lodge management for their review. Thank you again for your review. Your feedback is valuable and helps us continue improving the experience we offer our travelers.

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  Zahra5.0•July 2026
  We had a great time in Pantanal despite the weather (it was cloudy and raining half of the time, but it definitely...
  We had a great time in Pantanal despite the weather (it was cloudy and raining half of the time, but it definitely wasn't the tour operator's fault!). We did our hikes, kayaking, and safaris on the first days when it was not raining, so all was well. On the last day, it was raining so we couldn't do our final hike, but it was all good as we already did all of the activities in the previous days and was just about to repeat our favourite hikes before we leave to cath our flight in the afternoon. Communication with the tour provider was easy. We were put in a WhatsApp chat that facilitated communication. They shared important trip information there and answered all of our questions timely. They also accommodated our special requests (eg. vehicle size to fit our luggage, meal restrictions, etc.). However, the packed lunch could use a bit more texture and variation, especially since we had to eat the same thing for both breakfast and lunch. Food was especially delicious despite our dietary restrictions. The kitchen staffs also accommodated our request for early lunch as we needed to catch a flight back to São Paulo in the afternoon. Thank you so much for accommodating our requests and for the great meals! The guides were great and knowledgeable. Thank you to Ney, CJ, Pepe, and Vanessa who accompanied us in our activities. Ney and Vanessa were especially great in spotting rare/hard-to-see animals (eg. great potoo, anaconda, bats, etc.). The wifi was unfortunately not working most of the time due to some error. Since it was the weekend they could not fix it quickly. This is not too bad though since I was okay being unplugged, but my sisters and parents were a bit anxious about missing stuff back home. My sister suggests that the property installs satellite-based internet services like Starlink for more reliable connection. We were never guaranteed to spot any jaguars, but we did see 3 (or 4?) in the 4-ish hours that we were in the water during the boat safari trip in Porto Jofre. So that's an average of ~1 per hour and it's definitely a lot more than we expected. We got SO CLOSE to them, we saw one hunt (jumped from a tree to the water!) and another swim super close to the boats. Overall, it was an unforgettable experience. Thank you so so so much for hosting us!Show more
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  Traveled in June 2026
  

  Reply from: We Travel Discovery

  Thanks a lot for your nice and detailed review! We're glad you enjoyed your stay and spotted a great deal of wildlife despite the weather. Thank you also for the suggestions, we'll share them with the lodge. See you next time!

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