It was just okay. Got good value for your money but the planning logistics were horrible. The hotel changed at the...
Hello Yolanda,
Thank you for taking the time to write a review and provide feedback. We are very glad to hear that you felt it was a great value-for-money tour. We also appreciate your co-traveler Denise’s comments, which commended our guides as well.
We love receiving 5-star reviews, and it does hurt when we see even a 1 star missing. We take all feedback constructively and use it to improve, ensuring we deliver a delightful experience for our customers. We see that you rated our transportation and accommodation arrangements highly, giving them a full 5 stars and 4 Stars respectively.
Bangkok has so much to see, and if you have a very late flight arriving on day one, it can feel a bit overwhelming to have an early start on Day 2, as was the case in your situation.
We also appreciate both your and Denise’s positive comments, especially regarding the hotel locations.
Regarding the luggage situation on the internal flight, we were quite surprised. You had 20 kg included, with an 8 kg carry-on, and it turns out you paid for an additional 25 kg checked luggage and an additional carry-on, which we were never made aware of in advance. Had we known, we could have arranged this ahead of time. Unfortunately, airport charges are higher compared to pre-arranged luggage options. We also note that your last-minute request to change the transfer times to allow for shopping at the airport may have contributed to the excess baggage. We understand that Bangkok is great for shopping.
While our team may not be available for new sales 24/7, we are always available to serve our traveling guests. We take pride in connecting with our on-tour guests every day to ensure everything is going according to plan, including posting boarding passes, checking guests in when needed, and handling tasks that would otherwise be the guest's responsibility, even when they are in a completely different time zone, as was the case on this tour. You’ll likely see positive comments from other guests on the same tour, suggesting this may have been an isolated issue related to communication.
We’ve taken all feedback into consideration to improve the experience for our future guests. As for the receipts, it’s not our policy, but the airline’s policy to provide a physical copy of the receipt for money spent over the counter, and an electronic copy is shared with the licensed travel agent who booked your flight for insurance coverage purposes. This also ensures transparency regarding any additional purchases, such as the extra checked luggage and special meals in your case. We would be happy to arrange a conference call with us and the local airline representative to clear up any doubts.
Once again, we take guest feedback constructively and are available 24/7 for our on-tour guests.
Thank you again for choosing TourRadar and Wanderful Holidays.
Best regards,
Team Wanderful Holidays
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