We had a great time on this trip....most of the included options are in Bangkok so it did feel a bit overwhelming...
Hello Donna,
Thank you for taking the time to write a review and provide feedback. We are very glad to hear that you had a great time on the tour.
We love receiving 5-star reviews, and it does hurt when we see a star missing. We take all feedback constructively and use it to improve, ensuring we deliver a delightful experience for our customers.
Bangkok has so much to see, and if you have a very late flight arriving on day one, it can feel a bit overwhelming.
We appreciate your positive comments, especially about the tour guides and hotel locations. In Singapore, like in some European cities, choosing central locations often means relatively smaller rooms compared to the rest of the world. However, we are planning to incorporate larger rooms into our offerings or at least give guests the option in advance so they know what to expect.
The timeliness of the tour documents depends on when we receive flight details from our guests. We issue all documentation together, integrated with transfers, accommodation, and activities. On multiple occasions, we’ve experienced delays because guests did not provide their flight details on the same day as the tour arrival date, which required us to adjust their arrangements and reissue the documentation.
Regarding the luggage situation on the internal flight, we were quite surprised. You had 23 kg included, with an 8 kg carry-on, and it turns out you paid for an additional 25 kg checked luggage and an additional carry-on, which we were never made aware of in advance. Had we known about this, we could have arranged it ahead of time. Unfortunately, airport charges are higher compared to pre-arranged luggage options. We also note that your last-minute request to change the transfer times to allow shopping at the airport may have contributed to the excess baggage. We understand that Bangkok is great for shopping.
While our team may not be available for new sales 24/7, we are always available to serve our traveling guests. We take pride in connecting with our on-tour guests every day to ensure everything is going according to plan, including posting boarding passes, checking guests in when needed, and handling all tasks that would otherwise be the guest's responsibility, even when they are in a completely different time zone, as was the case on this tour. You’ll likely see similar positive comments from other guests on the same tour, meaning this may have been an isolated issue. We’ve taken all feedback into consideration to improve the experience for our future guests.
Thank you again for choosing TourRadar and Wanderful Holidays.
Best regards,
Team Wanderful Holidays
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