From Marrakech: 3-Day Desert Tour to Fes

Traveler Reviews

• 

  Matt

  June 16th, 2023
  2.0
  Tour was ok huge amount of driving with not many sights really Meant to only have 10 people but 17 on bus so that was...
  Tour was ok huge amount of driving with not many sights really Meant to only have 10 people but 17 on bus so that was not as booked Ac on bus was not working properly so 36 degrees and no Ac and 17 people on a mini bus = mobile sweat lodge. Arrangements for pick up very poor got details for pick up 1 am for a 7 am pick up same day Food was ok but only so many tagine you can eat. Specified vegetarian which was not catered for so had to pick veggies off meat in the tagine. Camel ride was short and more of a few big dunes rather than Lawrence of Arabia in the movies. Wasn't that expensive so shouldn't expect too much I suppose, but definitely not as advertised and somewhat disappointed to spend 3 day in the mobile sweat lodge. The driver was lovely which was about the only positive. Would not recommend to anyone who is looking for anything above 2 star accomodations and food. Finally to put in context I have never written a negative review for anything before so take heedShow more
  Traveled in June 2023
  

  Reply from: Trek Desert Maroc

  Dear Matt , Thank you for taking the time to share your feedback regarding your recent tour experience with us. We sincerely apologize for the inconveniences and disappointments you encountered during your trip. Our goal is always to provide our guests with exceptional experiences, and we regret that we fell short of your expectations on this occasion. We understand your concerns about the tour, including the group size, air conditioning on the bus, arrangements for pick-up, and the food options. Please know that we take these matters seriously, and we will address each issue with our team to ensure that similar situations are avoided in the future. Regarding the group size, we deeply regret that there were more people on the bus than expected. We are actively reviewing our booking and capacity management procedures to prevent such occurrences in the future. Additionally, we apologize for the inconvenience caused by the malfunctioning air conditioning on the bus. We understand how essential comfort is during a trip, especially in hot weather conditions, and we are actively working on ensuring our vehicles are in perfect condition for upcoming tours. Regarding the vegetarian food options, we apologize for the oversight in catering to your dietary preferences. Providing the right meals for our guests is a top priority, and we will be working with our catering partners to ensure better adherence to dietary requirements. Your comments about the camel ride experience have also been noted, and we will review the itinerary to offer a more fulfilling experience for our guests. We appreciate your kind words about our driver, and we will pass on your compliments to him. We pride ourselves on having a dedicated and friendly team of professionals who strive to make our guests' journeys enjoyable. As a travel company, we take all feedback seriously, especially from valued customers like you. Your review is valuable to us, as it helps us identify areas that need improvement and enhance the quality of our services. We genuinely regret that your overall experience did not meet your expectations, and we would like to make amends. We understand your disappointment, and we would be grateful if you would give us another opportunity to serve you in the future. If you decide to give us another chance, please contact us directly, and we will ensure that your next experience with us surpasses all expectations. Once again, we apologize for any inconvenience caused during your trip, and we appreciate your honesty in sharing your thoughts. If there's anything else you would like to discuss or if you have any further suggestions, please don't hesitate to reach out to us. Thank you for your understanding and your valuable feedback. Best regards, Khalil

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• 

  Jack

  April 25th, 2023
  5.0
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  When we booked this tour, we already knew it would have been amazing, but our kind and thoughtful guide, Mohamed,...
  When we booked this tour, we already knew it would have been amazing, but our kind and thoughtful guide, Mohamed, made it even better! We had so much fun together and so many good times that we'll never forget, even with the kind and friendly camp staff. We highly recommend this tour, and you're lucky to have Mohamed as your driver!Show more
  Traveled in April 2023
  

  Reply from: Trek Desert Maroc

  Thank you so much Jack for taking the time to leave us a 5 star rating - it's much appreciated.

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• 

  Tim

  April 23rd, 2023
  5.0
  We enjoyed it a lot. The desert experience is incredible and the stops we made along the way are great complements...
  We enjoyed it a lot. The desert experience is incredible and the stops we made along the way are great complements to the TourShow more
  Traveled in April 2023
  

  Reply from: Trek Desert Maroc

  Thank you so much Tim for taking the time to leave us a 5 star rating - it's much appreciated

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