Tour was ok huge amount of driving with not many sights really
Meant to only have 10 people but 17 on bus so that was...
Dear Matt ,
Thank you for taking the time to share your feedback regarding your recent tour experience with us. We sincerely apologize for the inconveniences and disappointments you encountered during your trip. Our goal is always to provide our guests with exceptional experiences, and we regret that we fell short of your expectations on this occasion.
We understand your concerns about the tour, including the group size, air conditioning on the bus, arrangements for pick-up, and the food options. Please know that we take these matters seriously, and we will address each issue with our team to ensure that similar situations are avoided in the future.
Regarding the group size, we deeply regret that there were more people on the bus than expected. We are actively reviewing our booking and capacity management procedures to prevent such occurrences in the future. Additionally, we apologize for the inconvenience caused by the malfunctioning air conditioning on the bus. We understand how essential comfort is during a trip, especially in hot weather conditions, and we are actively working on ensuring our vehicles are in perfect condition for upcoming tours.
Regarding the vegetarian food options, we apologize for the oversight in catering to your dietary preferences. Providing the right meals for our guests is a top priority, and we will be working with our catering partners to ensure better adherence to dietary requirements.
Your comments about the camel ride experience have also been noted, and we will review the itinerary to offer a more fulfilling experience for our guests.
We appreciate your kind words about our driver, and we will pass on your compliments to him. We pride ourselves on having a dedicated and friendly team of professionals who strive to make our guests' journeys enjoyable.
As a travel company, we take all feedback seriously, especially from valued customers like you. Your review is valuable to us, as it helps us identify areas that need improvement and enhance the quality of our services.
We genuinely regret that your overall experience did not meet your expectations, and we would like to make amends. We understand your disappointment, and we would be grateful if you would give us another opportunity to serve you in the future. If you decide to give us another chance, please contact us directly, and we will ensure that your next experience with us surpasses all expectations.
Once again, we apologize for any inconvenience caused during your trip, and we appreciate your honesty in sharing your thoughts. If there's anything else you would like to discuss or if you have any further suggestions, please don't hesitate to reach out to us.
Thank you for your understanding and your valuable feedback.
Best regards,
Khalil
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