Portugal: Lisbon, All-inclusive Algarve w/Douro valley cruise

Traveler Reviews

• JF

  JAY5.0•October 2025
  I would not use Tourradar or its operator, Wanderful Holidays again. First there was not the promised pickup at the...
  I would not use Tourradar or its operator, Wanderful Holidays again. First there was not the promised pickup at the Libson airport so I had to call the emergency contact and leave a message. Then the first Libson hotel was very bad...you had to carry you luggage up a flight of steps with no handrail just to get to the old lift at floor zero. Then take that to find a person at reception at floor 1. The room sink countertop was varnished plywood and 6 ft window over sink with shutters had massive paint curled and peeling. The old floors creaked loudly. The tour company booked tours for my first two days departing hotel before their breakfast service even started at 8am...so no buffet breakfast for me. You could do this tour without them and save hundreds through Portugal by simply online booking minivan tours through "Livingtours" and taking Uber or taxis to their tour office to then catch tours. That is what Tourradar did. I was alone and sat with strangers on minivan half day or full day tours with Livingtours. I almost missed my scheduled train from Libson to Porto because Tourradar clearly did not allow enough time, even for moving traffic of 40 minutes. I never got to my assigned 1st class seat ( I sat 11 cars away in second class) because there was not time to move to my reserved seat/car down the platform. The second hotel was better, in Porto, but they booked me , a 300 lb man in a twin bed. I could not even push the twins together because of a fixed, mounted to the wall side table between them. Sleep was not good. On one of the Porto day trips I had to pay for lunch on my own, even though voucher/itinerary said " included lunch". I did seek reimbursement from Tourradar on that. The tour operator company was too wordy and lengthy in their call center communications via What's App. I would not book travel through them.Show more
  Traveled in October 2025
  

  Reply from: Wanderful Holidays LLC

  We thank you for taking the time to write this review. Having said that, a few things do not fit right. We did see a major delay in your flight arrival in Lisbon. This meant we had to juggle between a few drivers to ensure someone was present when you came out. We did apologise for the delay, as you would have seen. For the Lisbon hotel, our team requested you to write a small review describing the hotel so that they could have actioned it straight away, but we never received any review from your side. As for the tours, European tours do involve some walking, and you cannot really see the sights in their full vigor without it. We also see that a Fado show with dinner and drinks was given to you as a goodwill gesture, but we do not see any mention of the same in your above review. Additionally, the lunch reimbursement was made while you were still on the tour. We would like to assure you that our tours include all the highlights and showcase both the cultural and modern sides of the destination. We do agree that the lunch mentioned on the voucher was missed, but it was later reimbursed along with the tip you gave to the waiter at the restaurant. Thanks & Regards, Team Wanderful Holidays

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  David5.0•August 2025
  Wanderful Holidays Great Service Wanderful Holidays was available to us at all times of the day and night to take...
  Wanderful Holidays Great Service Wanderful Holidays was available to us at all times of the day and night to take care of any needs we had. Everything they promised came to fruition. Their communication was excellent which helped us alot. I would definitely use them again for another land tour.Show more
  Traveled in July 2025
  

  Reply from: Wanderful Holidays LLC

  Dear David, It’s wonderful to hear that your trip went so smoothly and that everything promised was delivered just as planned. Knowing you felt supported at any time of day or night is exactly what we strive for. Sam, Lily, and Wendy will be thrilled to know their quick responses and reconfirmations made such a difference during your travels. Clear communication is something we care about deeply at Wanderful Holidays, and we’re so glad it helped make your journey stress-free. We’d love the chance to assist with your next tour and create another seamless experience for you. Regards, Rose A

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• L

  Lisa5.0•April 2025
  Our overall experience was wonderful! Everything was organized and easy which made our trip worry free and stress...
  Our overall experience was wonderful! Everything was organized and easy which made our trip worry free and stress free! All guides and drivers were extremely friendly and knowledgeable. Communication with all involved was top notch! We will definitely use this company again.Show more
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  Traveled in March 2025
  

  Reply from: Wanderful Holidays LLC

  Hi Lisa, We’re so glad to hear that your time in Portugal, through Lisbon, Porto, and the Algarve was smooth, easy, and enjoyable. It means a lot to know the planning and coordination helped you fully relax and enjoy the experience. We’re also happy to hear that the guides and drivers left a great impression. Our local teams will be pleased to know their friendliness and knowledge made a difference. On behalf of everyone at Wanderful Holidays, it was a real pleasure to be part of your journey. We’d be delighted to help you plan your next adventure whenever the time is right. Best regards, Team Wanderful Holidays

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  Carole2.0•January 2025
  We would rather have had the "enhanced fee" simply added to the total cost of the "tour" so that we would have been...
  We would rather have had the "enhanced fee" simply added to the total cost of the "tour" so that we would have been picked up at our hotel for the various tours and not have had to make our own way to meeting places that were often hard to find, often in the dark, and walking on wet cobblestones. It was also difficult finding our way around railway stations and airports and boarding trains with our luggage. It was not explained clearly how much we would be responsible for on our own if we did not opt for the extra cost. It is misleading calling yourself a tour company when what you actually do is facilitate tours with other companies. We will not be recommending your company to other travelers.Show more
  Traveled in October 2024
  

  Reply from: Wanderful Holidays LLC

  We have already taken your feedback about the enhanced fee, and it has now been added to the tour cost. We would like to thank you for your constructive feedback. We bring some of the most fantastic tours from all the countries we work with, ensuring that our guests do not have to go through the challenge of dealing with providers in different countries or navigating language barriers when booking tours. We do try to be very specific about the tour style and do mention this in our tour descriptions; however, we are sorry that it was not very clear for you. We bring many guests on these tours from various English-speaking countries and mostly receive very positive reviews. We will make every effort to present this information more clearly in the future. Best regards, Wendy

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• E

  EMERICO4.0•November 2024
  I am impressed on the transfers as they were on time except the one in public in Macdonald in Lisbon where I was...
  I am impressed on the transfers as they were on time except the one in public in Macdonald in Lisbon where I was harassed by a strangers after just being pickpocketed Hotels were excellent I do not have complain especially in Albufeira where everything is free. I think flying to Porto to Albufiera would have been better Train ride for 6 hours with no good on first class is unheard I don’t drink and am not Catholic and two tours doesn’t apply to me. I will still do a tour with TourRadar because I can depend on you guys except when lady didn’t believed I got pickpocketedShow more
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  Traveled in November 2024
  

  Reply from: Wanderful Holidays LLC

  Thank you for sharing your detailed experience with us. We are glad to hear that most transfers and hotel stays met your expectations. We’re very sorry for the distressing incident in Lisbon and completely understand how unsettling that must have been we take situations like this seriously and appreciate you bringing it to our attention. Regarding the train journey and other aspects that didn’t align with your preferences, your feedback is valuable. It helps us and our partners improve future itineraries and ensure that experiences are better tailored to individual travelers. We truly appreciate your trust in TourRadar and Wanderful Holidays, and we look forward to helping you plan another trip where every detail aligns more closely with your expectations. I am happy to jump on a call with you to understand more areas that can help us improve. Best regards, Wendy

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• TG

  Theresa4.0•October 2024
  The Wanderful Holiday staff was easy to communicate with via What's App. Our hotels were clean and in great locations...
  The Wanderful Holiday staff was easy to communicate with via What's App. Our hotels were clean and in great locations with great staff. We all felt we got a nice overview of all Portugal had to offer on the tours. However, we wish there would have been a person to guide us from our driver drop off point to our designated tour bus or Tour Ticket office that had our prepaid scheduled tour. That was confusing. Our favorite days were the 2 days we had a private guide and transportation for the day in Lisbon/Pena Palace and Porto/Duro Valley. Think that is what we had anticipated more having booked a "group" tour for the first time.Show more
  Traveled in September 2024
  

  Reply from: Wanderful Holidays LLC

  Thank you, Theresa, for your kind words about the tour and for rating our transportation, accommodations, and meals provided on the tour with 5 stars. This truly means a lot to us and the team. We have taken your feedback regarding the driver dropping you off near the starting point and being met by a guide at that location very constructively. Our team will encourage guides to meet guests at the drop-off point moving forward. We are also working on offering private guides throughout the day, but this would mean there would be no free time or the option to do things at your own pace. We understand that some of our guests may prefer this style of busy, time-bound touring, and we now offer such options, although they have been taken up by only a few guests so far. We greatly value your feedback and appreciate you taking the time to post such a positive review. We strive to avoid losing any stars and are committed to working toward providing a delightful customer experience on all our tours. Best regards, Team Wanderful Holidays

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  Robert5.0•October 2024
  Enjoyed our stay tremendously. Our tour guides were very knowledgeable and helpful, especially Bruno. Rides were on...
  Enjoyed our stay tremendously. Our tour guides were very knowledgeable and helpful, especially Bruno. Rides were on time and drivers were helpful. Seeing Fatima was nice but the overall experience there disappointed. It was basically a long drive out and back. The train rides were enjoyable and something we Americans rarely experience. Porto was lovely and "busy." Very nice accommodations at Porto Trindade and The Patio. The Neya Hotel was rather sterile compared to the others. The winery tours at Fonseco, Croft, etc and the river cruises were a highlight for our group - especially the guide David and bus driver Paulo. Amaranth was a nice stop with the church visit. Frankly, the airport experiences, which was beyond your control, left us disappointed.Show more
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  Traveled in September 2024
  

  Reply from: Wanderful Holidays LLC

  Dear Robert, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the journey overall and that the guides and drivers , especially Bruno, David, and Paulo — made such a positive impression. Your kind words will certainly be shared with them. It’s wonderful to know that Porto, the winery visits, river cruises, and stops like Amarante were highlights for your group, and we appreciate your feedback on the hotels, as this helps us refine future recommendations. We also understand your thoughts regarding the time spent visiting Fátima - different people prefer different tours, and the impact of the airport experience, even though those aspects are beyond our direct control. Thank you again for traveling with us and for your honest, thoughtful feedback. We’d be happy to assist with your future travels whenever the time is right. Thanks & Regards, Sam

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• AR

  Andrea3.0•September 2024
  There wasn’t a lot of communication regarding pick ups. Some mornings we were picked up, others we weren’t. We...
  There wasn’t a lot of communication regarding pick ups. Some mornings we were picked up, others we weren’t. We also had to get our own transportation to and from the train station and some tours. Considering the expense, we believe it should have been included.Show more
  Traveled in September 2024
  

  Reply from: Wanderful Holidays LLC

  Hello Andrea, Thank you very much for taking the time to write this feedback. We have reviewed the communication and did not find any messages from you indicating that any part of the inclusions was not provided to you; otherwise, our team would have addressed the issue promptly. We noticed that you rated the accommodation and meals during the tour as 4 stars and the guides as 5 stars. I have checked the records and confirmed that your airport transfers were also on time. We are unsure what went wrong, as no issues were reported to our team through the instant chat group. We would appreciate the opportunity to discuss this with you to understand where things may have gone awry and how we can enhance the experience. Team Wanderful Holidays

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• RJ

  Rosanne5.0•September 2024
  Best Trip to Portugal!! My husband and I had an amazing trip to Portugal!! The Tour company took care of every...
  Best Trip to Portugal!! My husband and I had an amazing trip to Portugal!! The Tour company took care of every little detail so we could just relax and enjoy the trip. We met so many new friends on the different daily tours and the hotels and transportation are top notch! If we ever had a question we could just message them and they got right back to us! They go ABOVE AND BEYOND to help in any way!! We will definitely use them in the future! Thank you so much for a wonderful trip !!Show more
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  Traveled in September 2024
  

  Reply from: Wanderful Holidays LLC

  Dear Rosanne, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic time in Portugal and that everything was taken care of, allowing you to fully enjoy your trip. It's great to know that our team’s responsiveness and attention to detail made a positive impact on your experience. We’re also so happy to hear that you made new friends along the way and enjoyed the accommodations and transportation. We look forward to welcoming you again for future travels! Best regards, Team Wanderful

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• TN

  Thomas4.0•September 2024
  Good tour. Hotels were a little away from the water. Shuttle transfers weren’t as timely as they could have been
  Traveled in September 2024
  

  Reply from: Wanderful Holidays LLC

  Thank you for sharing your feedback. We’re glad you enjoyed the tour overall. We’ve noted your comments regarding hotel locations and shuttle timings and will continue working with our partners to improve these aspects, since these depend on certain on the day instances like traffic, local strikes etc. We hope to have the opportunity to plan another memorable trip for you in the future. Best Regards, Sam

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