Highlights of Spain and Portugal

Traveler Reviews

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  Carl3.0•January 2024
  Tour guide was knowledgeable and funny. Bus driver very good. Food was ok, but not very accommodating for...
  Tour guide was knowledgeable and funny. Bus driver very good. Food was ok, but not very accommodating for vegetarians. Tour designed to accommodate those who signed up for optional experiences (profit driven). When our morning tour of Madrid finished, those not taking optional tour had to take a taxi back to the hotel. Would have nice to know in advance, as our bags were on the bus. We were told taxi fee would be reimbursed, reminded tour director following day, but never received.Show more
  Traveled in October 2023
  

  Reply from: Trafalgar

  Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our team at On The Road accommodating and knowledgeable. We truly value their efforts, as they are an asset to our company. We appreciate your comment about the Optional Experiences we offer. We offer optional activities if you want to explore as much as possible. If you prefer to experience a destination independently, you can choose to spend time shopping, sightseeing or relaxing at the pool. The options are endless. While you are out exploring, our Coach Drive will take care of your luggage and deliver it to your hotel room. We have taken note of your comment about reimbursement. We recommend contacting our Guest Relations Department at globalguestrelations@ttc.com with your booking information. They will investigate the matter and provide you with feedback. Thank you.

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  Jane5.0•July 2023
  A fantastic 13 day tour, wonderful places visited and tour guide Maita was brilliant and funny and very...
  A fantastic 13 day tour, wonderful places visited and tour guide Maita was brilliant and funny and very knowledgeable. The driver was very safe and a lovely man. Cannot recommend this tour enough. The hotels were amazing too.Show more
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  Traveled in April 2023
  

  Reply from: Trafalgar

  Thank you for your review. We hope you had the chance to immerse yourself in the local culture during your trip to Spain and Portugal and enjoyed the warmth and hospitality of the locals; the delicious cuisine and both countries' rich histories are all unique and enriching aspects of any visit to these beautiful countries. We are delighted that your Travel Director and Coach Driver made your trip memorable. What's more, we are incredibly pleased that we were able to help you to create some unforgettable memories.

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  Monica4.0•August 2019
  If your looking for a deep insight into the culture and history, than this is the tour to do with the added optional...
  If your looking for a deep insight into the culture and history, than this is the tour to do with the added optional experiences. As individuals traveling on your own in Spain it would be difficult to have the depth of experiences without a tour. Trafalgar guides and driver were professional and expertise excellent. A good mix of free time, hotel locations often close to good shopping. Large country to cover so be prepared for sitting on the coach for a few hours most days.Show more
  Traveled in August 2019
  

  Reply from: Trafalgar

  Thank you for taking the time to share your thoughts on the Highlights of Spain and Portugal guided holiday with Trafalgar. We love creating seamless and enticing experiences that truly allow our guests the opportunity to immerse themselves in the unique culture and history of the countries we unveil to them. With that in mind, we are delighted to read that you enjoyed our hand-picked destinations and activities, while our dedicated Travel Director and Coach Driver helped to provide a truly memorable experience. It was great to read about your overall satisfaction with your experience with Trafalgar, and we hope that we will have the pleasure of sharing our passion for travel with you again soon.

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  Sophie4.5•June 2019
  Just about everything was really good. However, not being able to visit the Alhambra was a major disappointment. It...
  Just about everything was really good. However, not being able to visit the Alhambra was a major disappointment. It was was one of the main reasons for me to go on this tour. I had been looking forward to seeing it for a long time. I hope you adjust future trip information to reflect the fact that there is a good chance it will not be possible to secure tickets for it.Show more
  Traveled in May 2019
  

  Reply from: Trafalgar

  Thank you for sharing feedback about your time on the Highlights of Spain and Portugal guided holiday, as this first-hand insight is very important to us. While we are pleased to read that you enjoyed your trip overall, it does, however, concern us to hear that there were certain aspects of your trip that you felt could have been improved upon. We certainly understand the disappointment in not being able to visit the Alhambra Palace. It is important to note how difficult at times it can be to obtain tickets for the Alhambra Palace. It sells a maximum of 8000 tickets a day, as per UNESCO rules. From that amount of tickets, only certain amounts are allowed to be sold to groups and agencies, and the rest need to be sold to individuals. We do request our tickets in advance, however as our group sizes can vary in size if we request more tickets than are needed, the Alhambra Association can and will decide to give us none, at all. Please note, that 80% of the time we do secure tickets for our groups, however unfortunately in this groups’ case, it was one of the off times when we were unable to secure tickets. When tickets are not able to be obtained, we do substitute the visit with another popular attraction. Still, we sincerely apologize for the inconvenience caused. With that said, we remain hopeful that your time away with us was otherwise uplifting and for the chance to restore your full trust in Trafalgar in the future.

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  AlexThomas5.0•May 2019
  Led by Kassie
  Kassie was the best Tour Director that we have met in all our travels including five by Trafalgar/Costsaver....
  Kassie was the best Tour Director that we have met in all our travels including five by Trafalgar/Costsaver. Always pleasant, extremely well organized and taking great personal care of each and every member. As well, she is great fun to be with. Made our trip truly unforgettable.Show more
  Traveled in May 2019
  

  Reply from: Trafalgar

  Paying careful attention to special requirements allows us to ensure that all of our guests can share in the same comfort when travelling with us. Therefore, we are delighted that your vacation was made easier by the thoughtfulness and expertise of your Travel Director, Kassie. With this in mind, we look forward to welcoming you back for a sixth time, and hope that it’s even more enjoyable than the last.

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  BeckyThompson4.5•May 2019
  Led by Kassie
  Kassie was phenomenal! She is so accommodating, so knowledgeable, is such a good storyteller and has such a...
  Kassie was phenomenal! She is so accommodating, so knowledgeable, is such a good storyteller and has such a positive attitude! My husband and I have traveled 7 times with trafalgar and she rates at the top of the list!Show more
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  Traveled in May 2019
  

  Reply from: Trafalgar

  It's always great to have a returning guest share their feedback, as they are aware of the high standards to expect from a guided holiday with Trafalgar. We love creating experiences that our guests will treasure, and no one does this as well as our dedicated Travel Directors. Therefore, we are delighted that Kassie's enthusiasm left you with a memorable vacation full of joy and laughter. With this in mind, we look forward to welcoming you back for an eighth time, and hope that it’s even more enjoyable than the last.

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  Darlene3.0•October 2018
  Way too ma y people on tour. Was a herd of people to contend with involving delays and inabity to view sites or even...
  Way too ma y people on tour. Was a herd of people to contend with involving delays and inabity to view sites or even take photographsShow more
  Traveled in September 2018
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  Lionel4.5•September 2018
  Plus: The Tour Director was excellent, well-organized, patient, understanding, and always willing to compromise to...
  Plus: The Tour Director was excellent, well-organized, patient, understanding, and always willing to compromise to accommodate members of the group. I would give her a 10+. Overall: The tour was excellent Itinerary: I would have preferred perhaps one additional day in Portugal (driving north and, after fatima - perhaps Oporto?). Transportation: We had an air conditioning problem which was taken care of in the shortest possible delay. Accommodation: One hotel had smaller rooms - location?, but the rest of them were excellent. Meals: Farewell supper had steak included, unfortunately, it was not cooked as requested and the quality was poor - some guests mentioned that the alternative (Salmon) was very good.Show more
  Traveled in September 2018
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  SandraChandler4.0•September 2018
  Our guide Miguel and Paolo our driver were fantastic.We at all times felt safe in the coach The included meals were...
  Our guide Miguel and Paolo our driver were fantastic.We at all times felt safe in the coach The included meals were very good . There is a huge amount of driving but I cannot see how this would be avoided with the distances required to travel . The optional tours are a must . Sintra was our favourite . The local guides were knowledgeable and passionate about their toursShow more
  Traveled in August 2018
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  SDjie4.5•September 2018
  Saw a lot in 13 days. Good balance of free and guided time. Pace was good. Madrid hotel could have been closer....
  Saw a lot in 13 days. Good balance of free and guided time. Pace was good. Madrid hotel could have been closer. Lisbon and Madrid city tours lacked depth but there was enough free time to make up for it. Great overall though!Show more
  Traveled in August 2018