Classical Spain with Paris

Traveler Reviews

• S

  Suraiya

  June 16th, 2023
  The trip started really good- throughout the Spain schedule, the tour guides were very friendly, helpful and they...
  The trip started really good- throughout the Spain schedule, the tour guides were very friendly, helpful and they were very organized. However, the Paris tour was not well organized; the transfer from train station to hotel never showed up- we had to wait for over an hour and still now showed, we had to take taxi to get to the hotel. The tour guide was not prepared at all- she didn't communicate well with the travelers, didn't have any of the tickets for the sight seeing ready. The Funicular ride was scheduled for the 2nd day- when we got to the Montmartre district, she never said anything about the ride nor provided the tickets. When we got back, we asked about the ride, that's when she give us the tickets and said, that we can't do the ride however we can use the tickets for any local transport. Hotels & Breakfast: Sevilla hotel was not good at all- the rooms looked like a cheap Motel room- the bathroom ceilings were broken, the rooms were very very old and looked a little dirty. Other than this hotel, the rest were great- breakfast was excellent. overall I give this tour a 4 star just because Paris tour was not organized at all.Show more
  Traveled in June 2023
  

  Reply from: Europamundo

  Hi Suraiya. We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us. Europamundo team :)❤

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• A

  Anonymous

  May 8th, 2023
  The worst travel experience I have ever had. I arrived with my sister in Madrid, we had requested wheelchairs. We...
  The worst travel experience I have ever had. I arrived with my sister in Madrid, we had requested wheelchairs. We sent a message to the number given to us, to let the staff know that we were having issues with the wheelchair and that we were delayed at arrivals. When we finally were able to leave we went out and we had no one waiting for us. We ended up having to take a taxi to the hotel. We couldn't call or send a message to anyone because we did not have Wi-Fi. And because no one picked us up, we ended missing some of the excursions that we had paid for. We didn't have a guide for the first day. It was very disorganized. We did not know where to go, who was in charge and no one had an idea who was in charge of the tour group. Two incidents happened when we traveled by train. One, they placed us in a group that we did not recognize. That was April 27th from Sevilla to Saragoza. We were not given tickets to get on the train. They kept on repeating that the tickets were a group ticket. In the group that we were told to follow, we ended up not having seats. We had to then move from the 4th cabin to the 16th cabin because someone saw that were placed in the wrong group. The second incident was April 29th from Barcelona to Paris. The people from Europamundo started screaming at us. Again, placing us in a group that we did not belong in. We had to push ourselves into the cabin because we did not want to get left behind. They wanted us to get off the train. Finally, they noticed that we had to be in another cabin with another group. When we arrived in Paris, we saw a man (driver) that had my name so we got in the car. He took us to the hotel, and we arrived around 9:00pm. Only to then find out that we did not have reservations. We argued because we knew it was the correct hotel. After hours of arguing, a lady from the hotel, called the company only to then find out that they registration had just been made. We ended up getting into our room at around 1:00am. If we had questions we would get screamed at. The guides were aggressive, almost like they were overworked. They did not want to help, and we felt as they were all upset with us. Everything was very disorganized, and I would NEVER recommend this company to anyone.Show more
  Traveled in April 2023
  

  Reply from: Europamundo

  Hi. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. We apologize for any inconvenience you may have encountered during the tour. Europamundo team :D❤

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• E

  Elvira

  October 22nd, 2022
  Everything super organized and really good guides!
  Traveled in October 2022
  

  Reply from: Europamundo

  Thank you so much for your feedback! We can't wait to have you back. Europamundo team:D ❤

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• 

  Judy

  October 18th, 2022
  Overall the tour was good value in terms of included sightseeing. The hotels were generally fine if slightly out of...
  Overall the tour was good value in terms of included sightseeing. The hotels were generally fine if slightly out of the city centre. But transfers into the city is offered every day for dinner. Due to the large groups joining and leaving the tours, especially in large cities like Madrid, the morning of departure was chaotic. On the whole, if one travels with a degree of resilience and flexibility of attitude, it is fine. If you're expecting the same tour leader and group for the whole tour, then this isn't for you.Show more
  Traveled in October 2022
  

  Reply from: Europamundo

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤

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• J

  Jonathan

  January 10th, 2020
  Tour was comprehensive, guides were well-informed, very helpful and friendly. Transport was good and accommodations...
  Tour was comprehensive, guides were well-informed, very helpful and friendly. Transport was good and accommodations were good. My only complaint, not necessarily attributed to the tour organization, were the sizes and number of crowds, for which I should have been personally prepared. I think as part of a future tour, I would concentrate on a specific area, region or city and not try to see an entire country in 10 days.Show more
  Traveled in December 2019
  

  Reply from: Europamundo

  Hello Jonathan Hutchinson, thank you very much for taking the time to share your thought on your tour with us. We are very pleased you had a good time on your tour , We greatly appreciate your comments about our service, we are very aware of your comments that help us improve. Thank you very much for your comments and we are at your service. Europamundo Team

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• F

  Fred

  October 11th, 2019
  I know Europamunda business model doesn't allow it but having multiple buses and guides does distract from the...
  I know Europamunda business model doesn't allow it but having multiple buses and guides does distract from the enjoyment of the trip. Not knowing your hotel until a few days before hand makes it difficult to make arrangements before and after the tripShow more
  Traveled in August 2019
  

  Reply from: Europamundo

  Hello Fred Stevenson, receive a cordial greeting from us. We are pleased to know that your trip was a success, we are very aware of your comments that help us improve day by day. As you know many guides during your tour, keep in mind that it is part of our operations due to the flexibility we offer to our customers. However, we will consider your comments and analyze them to see if we can improve them. Thank you very much for your comments and we are at your service. Best regards .... Gabriela from Europamundo

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• R

  Robin

  March 22nd, 2019
  The tour was a great experience. I met a lot of great people and had so many great experiences. Our guides ranged...
  The tour was a great experience. I met a lot of great people and had so many great experiences. Our guides ranged from excellent to arrogant. The hotels for the most part were very good, with one exception. Overall, I would recommend this tour to anyone who would love to explore Spain.Show more
  Traveled in March 2019
  

  Reply from: Europamundo

  Hello Robin Hursey, receive a warm greeting from us. Thank you very much for taking the time to share your experience. We are pleased to know that your trip was satisfactory in general terms. We regret not having fulfilled all your travel expectations and receive an apology for the inconvenience that you had. Your comments have been shared with our team. We will take your comments into consideration and analyze them. Thank you very much and we are at your service. Greetings .... Gabriela from Europamundo

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• F

  Faria

  September 25th, 2018
  The hotels were far from City centre, so we could not walk around close by at our convenience. The choice of hotels...
  The hotels were far from City centre, so we could not walk around close by at our convenience. The choice of hotels were also very substandard compared to the price we paid. Groups and guides kept changing which was also not the best. Overall experience was average.Show more
  Traveled in September 2018
  

  Reply from: Europamundo

  Hello Fariah, receive a warm greeting from us. We regret that your experience has not been satisfactory, I think it is partly because you did not have enough information about the operation of our circuits and that is unfortunate. The hotel is safe and clean but we never offered downtown hotels because if that were the case, the cost of the circuit would be much higher than what is offered. As for the change of guides and buses is also fully specified in our conditions and this is precisely due to the operation of the circuits and the flexibility offered to customers. It is very sad for us to know that you have not fully enjoyed your trip. We are at your service! Best regards.... Cynthia from Europamundo

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• I

  Ina

  July 10th, 2018
  The tour was great! It was very well paced and gave us enough time to see important sites and enough time for down...
  The tour was great! It was very well paced and gave us enough time to see important sites and enough time for down time and personal time. The accommodations in Seville were terrible! The hotel and the furniture were in very poor run down condition. We were scared to take a shower in the bathroom because it wasn't clean. The beds were hard, and it was inconvenient to get to the room. I think that there could be more order and organization in the morning when leaving Hotel Praga especially when it comes to assigning buses and combining groups. All the tour guides we had were knowledgeable, friendly, and attentive.Show more
  Traveled in June 2018
  

  Reply from: Europamundo

  Hello Ina Charles We want to thank you for taking the time and sharing your experience with us. We are pleased to know that your trip was satisfactory in general terms. We regret not having fulfilled all your travel expectations and receive an apology for the inconvenience that you had. Your comments have been shared with our team. We will take into consideration and analyze them to improve. Thank you very much and we are at your service. Greetings .... Gabriela from Europamundo

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