Tourist Journey

Thank you so much for your kind review, Marvin!

Thank you so much for your reccomendation.

Thank you Betsy, We’re really glad you enjoyed the overall structure of your trip. To support a smooth experience, we share step-by-step transport guidance in advance for each leg of the journey. It’s great to know everything came together into a smooth and well-paced experience.

Thank you so much, Shamin!

Thank you for sharing this, Christine! Creating a welcoming, flexible experience while still delivering meaningful insight is something we build very intentionally into each tour at Tourist Japan. It’s great to hear that came through so clearly in your day.

Thanks, Heather! We're delighted to hear this positive feedback!

Thank you for sharing your detailed feedback. We’re glad to hear that you and your son enjoyed the knowledge and professionalism of our guides, and we appreciate you highlighting how they helped make your tours informative and engaging. We’re sorry to hear that certain aspects of the trip caused stress and additional effort. Tourist Japan tours are designed around centralized meeting points rather than hotel pickups to ensure timely departures, maximize sightseeing time, and minimize delays caused by city traffic. For guests who prefer door-to-door transfers, private tours are available, and we continue to explore ways to make city navigation easier for first-time travelers. Night tours and long walking days, such as the one you experienced, are intended to provide immersive cultural experiences, though we understand that this pace may be challenging in colder months or for guests with younger children. We always recommend planning accordingly for seasonal conditions and packing snacks or warm layers to ensure a comfortable experience. Regarding meals, our tours generally include stops where guests can purchase food or bring their own, allowing flexibility for individual preferences. We appreciate your observations about timing, and we are reviewing scheduling and pacing for future tours to better accommodate rest breaks and travel logistics. We value feedback like yours as it helps us continue improving every element of our tours, from logistics to guest comfort, while maintaining the high-quality guide expertise our travelers consistently enjoy. Thank you again for your thoughtful review and for helping us enhance the experience for future guests. — Tourist Japan Team

Thank you very much for sharing your experience, Dieter. We agree - a first-time visit to Japan is truly unforgettable. At Tourist Japan, we strive to make every journey seamless and memorable, with insightful tours and lasting memories. We're delighted you enjoyed every aspect, from the tours to the hotels and the food. We hope to welcome you on another tour package soon.

Dear Ginger, Thank you for sharing your feedback. We’re sorry to hear that the start of your trip felt confusing. Most travelers arrive in Japan via Tokyo, as it’s the main international gateway, and our tours include the Shinkansen journey to Kyoto as part of the experience. We understand that navigating Japan’s train system can be unfamiliar for some travelers, and our customer service team is available 7 days a week to offer guidance and support before and during the trip to help make the process smoother. We appreciate your feedback and will continue to review our pre-departure information to ensure all travelers feel confident with their arrangements. We hope that despite the initial confusion, you enjoyed exploring Kyoto and the surrounding areas. Kind regards, Laura Guest Relations Manager