Holiday Lanka Tours

Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the itinerary and that we were able to accommodate your special requests. We’re also pleased that having a private driver throughout your journey made your experience comfortable and convenient. We truly appreciate your kind words about your driver and are happy to know that he took good care of you throughout the tour. We also understand your comments regarding the language barrier and will continue working to improve our communication and service. We’re sorry to hear about the difficulties you experienced with the TourRadar payment system. Unfortunately, payment processing and the TourRadar app are managed by TourRadar, so these matters are outside our direct control. We completely understand how frustrating this must have been, particularly when you needed to make separate payments for insurance purposes. Thank you again for choosing Holiday Lanka Tours and for your valuable feedback. It was a pleasure arranging your Sri Lanka journey, and we hope to have the opportunity to welcome you back to Sri Lanka in the future. 🇱🇰

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your tour in Sri Lanka, even within a short time. It’s wonderful to know that your driver was punctual, polite, and flexible in adjusting the itinerary to match your interests — this is exactly the level of service we aim to provide. We’re also pleased that you were happy with the hotels and their breakfast offerings, and that you found them to be of great value. It’s great to hear that highlights such as the Pinnawala Elephant Orphanage, Royal Botanic Gardens, Peradeniya, and the scenic tea plantation experience near Nuwara Eliya made your trip memorable. Thank you as well for your honest feedback regarding meal suggestions. We truly appreciate this and will ensure our team is more proactive in recommending good dining options to enhance the overall experience. It was a pleasure having you with us, and we would be more than happy to welcome you back for a longer stay to explore even more of what Sri Lanka has to offer. Warm regards, Holiday Lanka Tours

Thank you so much for your wonderful review! We’re truly delighted to hear that you had such a memorable 3-day experience in Sri Lanka. It’s especially great to know that your driver, Danta, made such a positive impact on your journey. He will be very happy to hear your kind words—providing not just transportation but a guided, personalized experience is exactly what we aim for. We’re glad you enjoyed the local vegetarian food, the flexibility of the itinerary, and your visit to Sigiriya Rock Fortress—it really is an incredible place! It’s also nice to hear that the tour could be adjusted to match your preferences, allowing you to travel at your own pace. Thank you as well for your honest feedback about the itinerary. Your insights will certainly help future travelers understand how to make the most of their experience. It was a pleasure having you with us, and we hope to welcome you back to Sri Lanka again in the future! ????

Thank you very much for your feedback! ???? We’re glad to hear that you had a good trip with us. We understand your preference for a more packed itinerary with additional activity options, and we truly appreciate you pointing this out. Our tours are often designed to offer a balanced and relaxed experience, but we are always happy to customize itineraries with more activities based on our guests’ interests. We will certainly take your feedback into consideration to improve future experiences. Thank you again for traveling with us, and we hope to welcome you back to Sri Lanka for an even more exciting journey next time! ????✨

Thank you for taking the time to share your feedback. We genuinely regret that your experience did not meet your expectations. Regarding communication, we sincerely apologize if our responses were not as fast as you expected. During peak season, we handle a high volume of inquiries, but we always aim to reply as quickly and clearly as possible. As per our standard procedure, final hotel and driver details are usually shared a few days before arrival, allowing flexibility for any last-minute changes requested by guests. Concerning the vehicle issue, once you informed us in Polonnaruwa about the door and seatbelt concern, we immediately offered to replace the vehicle for the remainder of your tour. At that time, you confirmed that the matter was resolved and that a change was not necessary. Guest safety is always our priority, and we act promptly whenever concerns are raised. Regarding travel time and hotel locations, the itinerary clearly stated that Day 1 includes a transfer from the airport to Polonnaruwa, which is approximately a 4–5 hour journey. Many of the selected hotels are located slightly outside busy city centers, as most travelers prefer peaceful surroundings rather than crowded urban areas. However, as your package included a private vehicle at your disposal, transportation was always available for visiting city centers, restaurants, or beaches at your convenience. In relation to cancellation, as your booking was made via TourRadar, any official cancellation request must be processed through their platform in accordance with both TourRadar’s and our cancellation policies. We did not receive a formal cancellation request through the required channel. We truly value all our guests and continuously work to improve our service. We are proud to host many satisfied travelers and encourage future guests to review our recent positive feedback as well. We wish you all the best in your future travels. Kind regards, Holiday Lanka Tours Team

Thank you so much for your wonderful review! ???? We are truly delighted to hear that your 15-day journey in Sri Lanka was such a memorable and unforgettable experience. It means a lot to us that you appreciated the balance of culture, history, nature, and wildlife in your itinerary. A special thank you for your kind words about Maleesha and Sampath. We are very proud to have such dedicated team members who always go the extra mile to ensure our guests have a smooth, enjoyable, and enriching यात्रा. Your recognition of their efforts will surely make them very happy! It was an absolute pleasure to organize your trip, and we are thrilled that it exceeded your expectations. Thank you once again for your recommendation, and we hope to welcome you back to Sri Lanka in the future for another amazing adventure! ????✨

Thank you very much for taking the time to share your detailed feedback with us. ???? We’re pleased to hear that you were happy with the itinerary overall and that it suited your preferences. At the same time, we truly appreciate your constructive comments, as they help us improve our services. We sincerely apologize for the inconvenience caused by the vehicle change during your tour. This is certainly not the standard experience we aim to provide, and we will review this internally to ensure better consistency in the future. Regarding the communication and daily briefings, we understand how important clear explanations are, especially when there are changes to planned activities. Your feedback has been noted, and we will work closely with our team to improve communication and ensure guests are well informed in advance. We also regret that some of the replacement hotels did not meet your expectations. While occasional changes can happen due to availability or operational reasons, we always strive to maintain the quality promised, and we will carefully review these properties moving forward. Thank you again for your valuable feedback and for traveling with us. We truly appreciate your insights and hope to have the opportunity to provide you with an even better experience in the future. ????✨