Holiday Lanka Tours

Dear Jasper, Thank you for sharing your feedback on your recent tour. We are committed to transparency and providing a clear understanding of our tour packages, and we would like to take this opportunity to clarify the points you have raised. On the matter of entrance fees: We deliberately do not include entrance fees in the package price. This policy is designed to give our travelers maximum flexibility, ensuring they only pay for the attractions they choose to visit and do not lose money if they decide to skip a site. For complete transparency, all our tour descriptions, including the one for your package, clearly state in the "Exclusions" section that entrance fees are not included. We also sent you a detailed breakdown of these optional costs, which amounted to approximately $208 USD for two people, before your arrival. Regarding our staff: Your tour package included an experienced local driver, not a certified tour guide. There is a significant difference in service and cost between the two roles. Our drivers are experts in navigating the country safely and ensuring you reach your destinations, while our licensed tour guides provide in-depth historical and cultural commentary. We offer separate packages with certified guides for those who prefer a fully guided experience. During the tour, our team checked in with you, and the feedback we received was that the driver was "nice and friendly." We always encourage guests to contact us immediately if any part of the service is not meeting expectations so we can address it right away. Concerning the bridge image: The image used in the tour promotion was taken on a scenic bridge in the Nuwara Eliya region, which is part of the highland train journey. This is a separate location from the famous Nine Arch Bridge in Ella. As a tour operator, we use images that represent the landscapes of the regions visited. The Nine Arch Bridge was not listed as a location on your specific itinerary, and we regret any misunderstanding this may have caused. We pride ourselves on the positive feedback we receive from travelers who appreciate our flexible and transparent pricing model. We are sorry to hear that your experience was affected by these misunderstandings and that the tour did not meet your expectations. Sincerely, The Team at Holiday Lanka Tours

Dear Maureen, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you had a great experience with Sampath and that he went above and beyond to make your journey enjoyable and flexible. We truly appreciate your comments regarding communication with our office — your feedback is very valuable and will help us improve our coordination and response times in the future. It was a pleasure having you travel with Holiday Lanka Tours, and we hope to welcome you again for another memorable visit to Sri Lanka. Warm regards, The Holiday Lanka Tours Team

Dear Elizabeth, Thank you very much for your kind review! We’re delighted to hear that you had a wonderful experience exploring Sri Lanka with us. It’s great to know that Vijay took good care of you and made your journey safe and enjoyable. We’re also happy that you appreciated the flexibility of the itinerary and the comfort of the hotels. Your feedback means a lot to us, and we hope to welcome you again for another memorable adventure in Sri Lanka! Warm regards, Holiday Lanka Tours Team

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your tour and had a comfortable journey with Priyankara — we’ll be sure to share your kind words with him. ???? We truly appreciate your comment regarding the hotel locations and will keep it in mind to ensure even more convenient stays for our future guests. It’s great to know that you loved discovering the beautiful places of Sri Lanka with us. Thank you again for choosing Holiday Lanka Tours and for recommending us — we hope to welcome you back soon for another memorable experience! ???? Warm regards, The Holiday Lanka Tours Team

Thank you so much for your wonderful feedback! ???? We’re delighted to hear that you had an amazing experience with Holiday Lanka Tours and that your driver helped make your trip special and memorable. It was our pleasure to organize your holiday and ensure everything went smoothly. We truly appreciate your recommendation and hope to welcome you back to Sri Lanka for another beautiful adventure! Warm regards, The Holiday Lanka Tours Team

Dear Elizabeth, Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that you enjoyed the tour, found the accommodation beyond your expectations, and felt well taken care of by your driver. Sri Lanka truly has so much to offer, and we completely understand your wish for a longer stay — it simply gives you more reasons to visit us again in the future! It was a pleasure to organize your journey, and we would be more than happy to welcome you back for another memorable experience. Warm regards, Holiday Lanka Tours

Dear Sergio Wu Luu, Thank you so much for sharing such a wonderful and detailed review of your 7-day tour with us. We are truly delighted to hear that you had the absolute best experience and that Wije made your journey in Sri Lanka so memorable. Wije is indeed a gem in our team, and your kind words about his care, knowledge, safe driving, and warm personality mean a lot to us. We are so glad he made you feel at home and ensured every detail of your trip was comfortable and enjoyable. It’s also wonderful to know that you enjoyed the beauty of Sri Lanka, from the culture and history to the cuisine and hospitality. Your recommendation is greatly appreciated, and we will proudly share your feedback with Wije and our team. We hope to welcome you back for another adventure in the future! Warm regards, Holiday Lanka Tours Team

Dear Tracey, Thank you for sharing your feedback with us. We’re very pleased to hear that you felt safe and comfortable with Dilshan’s driving, and that his flexibility added value to your journey. Your point about balancing the sightseeing within the available time is very helpful, and we truly appreciate your thoughtful insight. We will be sure to share your kind words with Dilshan. It was a pleasure to have you travel with us, and we hope to welcome you again for another Sri Lankan adventure in the future! Best regards, Holiday Lanka Tours Team