BusTravel Iceland

BusTravel Iceland

Headquarters in Reykjavík, Iceland

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Number of tours
10
Age Range
2-100
Number of reviews
51
Rating
4.3/5
Response rate
100%
Response time
within 1 day

BusTravel Iceland Reviews (51)

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Accommodation
4.5/5
Transportation
4.5/5
Meals
4/5
Value for money
N/A
Guide
4.5/5
  • 3 Day Best of Iceland Package reviewer 1
    Written on November 28th, 2024
    We took the 1 day small bus trip to the golden circle and blue . We were promised a tour that started at Thingvellir National Park and had an hour at Gullfos…
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  • 6 Day - Iceland Ring Road Small-Group Tour reviewer 2
    Written on October 28th, 2024
    Excellent guides and care shown by the company. I appreciated their flexibility and creativity to make sure I saw as much as possible after trip changes had to …
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  • TA
    Written on October 17th, 2024
    Runar our tour director was the best I have had, He was up on facts/history and told us interesting information about each stop. He gave facts about the North…
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  • LS
    Written on October 15th, 2024
    Great trip, wonderful guide Runar, and a fantastic experience
  • 7 Day - Iceland Ring Road & Snæfellsnes Peninsula Small-Group Tour reviewer 5
    Excellent material to work with ! Good/excellent guides Iceland needs a few more strategically place WCs
    BusTravel Iceland commented on this review
    Dear Samuel Thank you for your feedback! We're glad to hear that you had an excellent experience with the guides and the material. Your suggestion about adding more strategically placed WCs is noted and appreciated—it's always helpful to know how we can improve infrastructure for a more comfortable experience. We hope to welcome you back to Iceland soon! Best regards, BusTravel Iceland
  • HV
    Very disappointing customer service of BusTravel Iceland. Due to bad weather conditions our cruise ship could not dock in the port of Akureyri. This was only kn…
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    BusTravel Iceland commented on this review
    Dear Hans van der Linden, Thank you for sharing your feedback with us. We truly value the time you took to express your concerns. We understand how frustrating it can be when unforeseen circumstances, such as weather-related changes, disrupt your plans. Our policy requires that refund requests be made at least 24 hours in advance. This policy is in place to help us manage logistics and maintain the quality of our tours. In your case, the cancellation was requested less than 24 hours before the tour, which is why we were unable to process a refund. That said, we always strive to offer alternative solutions when such situations arise. In your case, we provided options to reschedule the tour up to three years in advance or to join another tour at a different location. While our policy is strict to ensure the best experience for all our customers, our support team is always here to assist and find suitable alternatives whenever possible. We also recommend all our guests to have travel insurance or use a credit card with travel insurance included to protect against unexpected changes like these. If you'd like to discuss your case further, please don't hesitate to reach out to us directly at info@bustravel.is. Our team will be happy to assist you. Thank you again for your understanding. Best regards, BusTravel Iceland
  • PB
    The first 6 days of our small group tour were great. Our guide HBO was great and everything was perfect. The last day was horrible. They had us in a hotel and …
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    BusTravel Iceland commented on this review
    Dear Patricia Thank you for sharing your experience with us. We're glad to hear that the first 6 days of your tour were enjoyable and that your guide, HBO, made the trip memorable. However, we're truly sorry to learn about the challenges you faced on the final day. We understand your frustration with the logistics, pickup arrangements, and the unexpected change in group size. This is certainly not the experience we aim to provide, especially on a multi-day tour, and we’ll be addressing these issues internally to prevent similar situations in the future. We truly appreciate your feedback, and we’d love the opportunity to make it right. If you’d like to discuss this further, please don't hesitate to reach out to us directly. Best regards, BusTravel Iceland
  • CS
    This was a well placed tour which covers quite a lot of places in Iceland. So if one has limited time and wants to make the most out of Iceland - this tour shou…
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    BusTravel Iceland commented on this review
    Dear Cherub Thank you for taking the time to share your thoughts! We’re happy to hear that you found the tour well-paced and enjoyed the variety of locations. Your feedback regarding the time spent at certain spots and the commentary provided is truly appreciated. We always strive to create the best possible experience, and we’ll definitely take your suggestions into consideration to improve future tours. We hope to welcome you back to Iceland again soon! Best regards, BusTravel Iceland
  • 3 Day Best of Iceland Package reviewer 9
    Written on September 17th, 2024
    The guides are excellent professionals. The tours are very well organized to show unexpected landscapes after many deserts.
    BusTravel Iceland commented on this review
    Dear Leon Thank you for your wonderful review! We're thrilled to hear that you enjoyed the tour and found our guides to be excellent professionals. It’s great to know that the organization of the tour and the landscapes made your experience memorable. We hope to welcome you back to discover even more of Iceland’s beauty! Best regards, BusTravel Iceland
  • EE
    Written on September 17th, 2024
    Very good info and organization.
    BusTravel Iceland commented on this review
    Dear Evelyn Thank you for your kind words! We're thrilled to hear that you found our information and organization helpful. It’s always our goal to provide the best experience for our customers. If you need any further assistance or have additional questions, feel free to reach out. Best regards, BusTravel Iceland

BusTravel Iceland Tours

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About BusTravel Iceland

BusTravel Iceland is a youthful and ageless tour operator, providing guided tours from Reykjavik to the most popular tourist attractions in Iceland. Originally founded in 1960 under the name of Þingvallaleið (Thingvellir Route), BusTravel Iceland has a firm footing in the company‘s 50 year legacy as a leading public transport concessionaire in Iceland. Our goal and motivation are to provide high quality service and interesting tours for travelers like you, and share our unique expertise. We attempt to make travelling in Iceland more pleasant, simpler and richer. Every day is a new quest for us, we take you with our excellent guides in the comfortable coaches onto tours to see the unique destinations Iceland has to offer. More nature, more fun! On our tours, we share our knowledge about Iceland’s animate geology, epic history and fascinating folklore. We love to tell stories! Our team consists of talented passionate people from diverse cultures, with unique skill-sets, people that share the passion for travel and Iceland. Join us and allow us to share our passion with you!

Highlights

Originally founded in 1960
Authentic Icelandic operator
Unique guides, unique experiences!

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+1 844 311 8331

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Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!