Central Vietnam 7 - Day Epic Journey

Traveler Reviews

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  Vicki

  June 25th, 2022
  5
  We were very happy with the organisation and care shown by Hoi An Express, our leader and drivers
  Traveled in June 2022
  

  Reply from: Hoi An Express

  Dear Vicki, Warmest greeting from Hoi An Express. Thank you for travelling with us. We are glad that you have enjoyed the tour. Your business is very important to us. Hope there will be a chance to welcome you again in the future.

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  Michael

  February 5th, 2020
  4
  I really enjoyed my trip. Our guide was very friendly and accommodating. Everywhere we stopped to eat was good. My...
  I really enjoyed my trip. Our guide was very friendly and accommodating. Everywhere we stopped to eat was good. My only complaints were with the first hotel in Da Nang, which had a lot of insects, and the restaurant bathrooms of some of the places we stopped to eat. It was during the New Year holiday so options for restaurants were a bit limited. Other than that, great trip, beautiful country, friendly people everywhere.Show more
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  Traveled in January 2020
  

  Reply from: Hoi An Express

  Dear Michael. Warmest greetings from Hoi An Express – Executive Tours! On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your trust and confidence in our services are important to us. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us. We also thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement.

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  Marie -Noelle

  February 22nd, 2018
  3
  This tour had a variety of interesting places to visit but a lot of motoring between sites .I suppose as I was alone...
  This tour had a variety of interesting places to visit but a lot of motoring between sites .I suppose as I was alone with the driver and the guide . I had nobody to talk to during the travel . The guide was interesting but his level of English and his pronounciarion made it difficult , even impossible to understand him 60% of the time . That was also the opinion of the Australian couple who joined me on the day trip to My Son . The hotels were all right except the Titan Hotel in Da Nang which iwas not situated in a nice area . Far from the city centre , far from everything : decent restaurants or shops . Just massages parlours and motorbikes garages ..... I think there are enough hotels in Da.Nang to find a more interesting one . The choice of the restaurants were good : the lunch at the Paradise Caves was good , The 2 restaurants in Hue , for dinner and lunch were excellent .The foodie tour at Hoi An was interesting but slightly disappointing and could have been a bit longer and include a trip to Ms Vy’s Market Place for example . Apart from the first morning in Da Nang the guide and driver were punctual . That day I was supposed to be picked up at 7:30 so I was ready at that time but they did not turn up before 8:20 . I was wondering what was happening as it was the first day . It turned out they picked up the other couple in Hoi An before me but Hoi An Express forgot to let me know .The guide arrived apologising to Rrive too early !The staff at the agency were friendly but there again ,their level of English was very poor .It is incredible that when they work in the tourism industry they don’t Speak English ..Show more
  Traveled in February 2018
  

  Reply from: Hoi An Express

  Dear Marie Noelle Davis, On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Best regards, Travel Consultant Team

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• S

  Sabine

  August 30th, 2017
  5
  The whole trip was great and very well organized from picking up at the airport until dropping off at the airport for...
  The whole trip was great and very well organized from picking up at the airport until dropping off at the airport for departure. I was the only one on the tour but on the My Son trip there were two couples joining in. I spent the whole week with the same guide (Ricky) and driver, and I could not have been happier with them. Ricky was very knowledgeable and also very helpful, e.g. helping with hotel check-ins where they did not speak (good) English. The whole trip went very smoothly and according to the itinerary, with guide and driver picking me up every morning on time. In this one week I could visit many amazing places. My favourite ones were the impressive Paradise Cave and the ancient town (car free) of Hoi An. At lunch I was taken to restaurants with local delicious food (included in the tour) and for my free time Ricky pointed out some regions that I should explore (sightseeing and food). Da Nang was probably the least exciting part (but still not boring!), one night there would actually be enough. Show more
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  Traveled in August 2017
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  Lourdes Y

  June 15th, 2016
  4.5
  Hoi An Express is a very professional and reliable tour company. I would highly recommend them. TOUR: Central...
  Hoi An Express is a very professional and reliable tour company. I would highly recommend them. TOUR: Central Vietnam 6 nights, 7 days Correspondence: Candy Drivers: Dung and Viet Guide: Nguyen Tran Khanh or "Key" Candy was excellent in replying to my emails - very timely, and addressed any concerns, questions I had. She was also very patient with all my questions. Guide Key speaks English very well, and is very knowledgeable. I liked that he would look something up if he was unsure of my question. He was my guide for the whole tour. Dung was the driver for my day in Da Nang. Viet was the driver for the rest of the trip. Both very courteous, they and Key were always punctual, even arrived a few minutes earlier than stated. The hotels were rated 3 stars. All were clean with hot water. The cleanest being Hoi An Village Villas in Hoi An, Serene Hotel in Hue, and Titan Hotel in Da Nang. All offered amenities such as complimentary water bottles, kettle, tea, coffee, fridge, shampoos and soaps and bath gels, toothbrushes, etc. Basic brands but they were available. The tubs in all the hotels (except Hoi An Village Villa - no tub) were nice after a long day of walking. All provided breakfasts - some better than others. I think Titan and Fansipan in Da Nang had the least tasty breakfasts but good coffee. For my last night stay in Fansipan, they had a boxed breakfast ready for me for my 4am departure, which was really a nice touch. The lunches provided were great, especially in Hue. More than ample food (6-7 course lunches) and all very very tasty. The least tasty was at the Nam Long in Hoi An on Day 2. But to give them credit, they were polite and served well, even though I was the only one in the restaurant. Beautiful surroundings. Lunch in Hue was my favourite for both taste and ambience. Others on the road north were tasty, but more cafeteria like surroundings, but clean. I travelled solo on this trip, and found I was the only one on the tour. But I felt safe. Hoi An Express even gave me a cell phone upon arrival so they can contact me, and i them in case I needed anything. This was my first guided tour so I don't know if this is common, but it was great to be welcomed like that. Thank goodness they didn't cancel my tour!! The sites visited were also just what I wanted - from walking through caves and up mountains (and down) to seeing historical tombs, war zones, temples, architecture, ruins of palaces There was enough free time as well for me to wander on my own in each city in the late afternoon/evenings. Even the foodie bike tour was interesting - and more enjoyable if only I wasn't so nervous on the bike and biking through the traffic and people. I did run into a little boy and I fell off my bike, bruised and scratched. The little boy was ok. The only suggestions I would make: 1. if someone arrives in Da Nang, it would be nice to point them towards a restaurant if the hotel doesn't have a restaurant. I stayed in Titan the first 2 nights, mid-afternoon not having eaten anything since breakfast, been awake since 4am and travelling, so was very tired. Hotel staff at that shift didn't speak enough English, and couldn't point me towards any restaurants. I walked 1 block in each direction and gave up. The hotel restaurant is open only for breakfast. Nga on the next shift was able to point me towards a restaurant just 3 -4 blocks away. 2. In Hoi An, perhaps the guide can inform the tourists that one can get a pass for $6 to all the houses and temples and bridge in the ancient city. It may have been in the information given, but I didn't really read any of it. My bad, but just a nudge from the tour guide for 'after the tour', and recommendations for restaurants, would be a nice touch. 3. in Hoi An, the Hoi An Village Villas are a bit out in nowhere. It's a nice quiet spot away from the city, and might be a 45 minute walk into town. There is a shuttle bus but it runs only 3x a day. More service would be nice. At least a mid-afternoon trek into town around 3 or 4pm instead of waiting until past 7pm. All in all a great trip, and i thank Candy, Key, and Dung and Viet immensely for making it so.Show more
  Traveled in June 2016
  

  Reply from: Hoi An Express

  Dear Lourdes, Many thanks for this excellent review on your tour with Hoi An Express. We are delighted to know that you enjoyed these few days with us thanks to our high quality services and our skilled staff. It is both a pride and a pleasure for the whole staff of the company to receive such a good comment; our guests's satisfaction is our aim and push us to keep on working hard everyday to improve our tours. We are also glad that you chose Hoi An Express to discover this beautiful region and we really hope to welcome you again for your next trip. All the best wishes for you.

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  Huan

  February 25th, 2016
  4.5
  This tour was wonderful, overall. My guide, Thanh, was very knowledgeable of all the locations and all the hotels...
  This tour was wonderful, overall. My guide, Thanh, was very knowledgeable of all the locations and all the hotels were top notch, new and clean. There were some hiccups during the tour, but it was quickly resolved and made sure the tour continue smoothly. The only issue I had was that the guide was not fully informed of my tour. He thought my tour included dinner, which was not, so he subsequently booked some dinner reservations. I then had to reimbursed the dinners, which wasn't the issue as I did eat the food, but it would have been better for me to find my own dinner. I was on a tight budget, and the additional costs on food was more than I could afford.Show more
  Traveled in February 2016
  

  Reply from: Hoi An Express

  Many thanks for this excellent review on your tour with Hoi An Express. We are delighted to know that you enjoyed these few days with us thanks to our high quality services and our skilled staff. It is both a pride and a pleasure for the whole staff of the company to receive such a good comment; our guests's satisfaction is our aim and push us to keep on working hard everyday to improve our tours. We are also glad that you chose Hoi An Express to discover this beautiful region and we really hope to welcome you again for your next trip. All the best wishes for you. Candy Nguyen Travel Consultant Team

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