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Hoi An Express

Hoi An Express

Headquarters in Ho Chi Minh City, Vietnam

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Number of tours
57
Age Range
1-99
Number of reviews
286
Rating
4.4/5
Response rate
96%
Response time
6 hours

Hoi An Express Reviews (282)

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Accommodation
4/5
Transportation
4.5/5
Meals
4.5/5
Value for money
4.5/5
Guide
4.5/5
  • 10 Days in Vietnam From South to North reviewer 1
    Written on July 31st, 2022
    So sad it was not a very good trip only one hotel was ok the last hotel had rats in the dining room so I did not eat there there, I spoke to the manager, I was …
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    Hoi An Express commented on this review
    Dear Julie. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention.
  • 6 Days Cambodia Highlights reviewer 2
    Written on July 24th, 2022
    Local guides were incredible. Timing of the tours could have been made more explicit with timelines, we got caught unaware a few times and were unprepared for t…
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    Hoi An Express commented on this review
    On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your feedback is very important to us. We will take that into consideration. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us.
  • KF
    Written on July 10th, 2022
    Due to the Covid delay some things appeared missing from the original trip but in saying that all staff from Hoi An Express appeared very friendly and obliging
  • VE
    Written on June 25th, 2022
    We were very happy with the organisation and care shown by Hoi An Express, our leader and drivers
    Hoi An Express commented on this review
    Dear Vicki, Warmest greeting from Hoi An Express. Thank you for travelling with us. We are glad that you have enjoyed the tour. Your business is very important to us. Hope there will be a chance to welcome you again in the future.
  • 10 Days in Vietnam From South to North reviewer 5
    Written on March 20th, 2020
    We thoroughly enjoyed our trip lovely country and lovely people ,the tour covered a large part of the country and we learnt a lot .Apart from having our phone c…
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  • VT
    Written on March 13th, 2020
    We had an amazing time and really enjoyed our trip to Vietnam. Our guide “Eric” in Hoi An was particularly exceptional. I would recommend changing the hotel acc…
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  • 6 Days Cambodia Highlights reviewer 7
    Written on March 9th, 2020
    I love the care and thoroughness that tour radar puts into my tour. The fact I am relieved of the stress of finding nice hotels, understandable English speaking…
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  • EB
    Written on March 1st, 2020
    The tour guides had very poor English - unable to understand more than basics, unable to gain true info about Vietnam and it's culture. Also, the tour is organi…
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    Hoi An Express commented on this review
    About what we promoted: This tour is a joint tour. This is exactly what we posted on the Tour Radar, a group has a maximum of 10 people. However, the number of people will vary depending on the departure date which they want. For example, on your departure date, we did not receive any joining requests from other customers. This is the personal reason for each customer, hence we cannot control. But, as you said, you met other tourists, I also checked through the itinerary record, you also went with other customers on the Mekong Delta Tour in South of Vietnam, Foodie Tour, and My Son Sanctuary in Hoi An, etc. That means this tour is joined by our other guests. However, we still need to take care of the privacy of you and other customers to give you private time for your vacation. About the tour guides: We sincerely apologize for our guide's ability to communicate in English. However, I am wondering if you want to mention all the guides on the whole journey? If I had received this feedbacks right on the trip, we would improve the service immediately and it would make the journey smooth and comfortable. Once again, we are very sorry about this issue, we have notified the proper department of your complaint. We understand that the chaats of tourism are about exploring new cultures, new people, new destinations, etc. we don't want our customers to have problems communicating with guides. This is our shortcoming, we will improve it. Really grateful for your frank feedback. This will be the basis for us to improve the service better After all, we appreciate your contact and review. We apologize that the communication of some tour guides make you feel inconvenience. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention. Best regards, Hoi An Express
  • 10 Days in Vietnam From South to North reviewer 9
    Written on February 29th, 2020
    We had a fantastic time in Vietnam! Hoi An Express has prepared a very organized and enjoyable itinerary and they were very quick to reply before and during the…
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  • 21 days Thailand, Laos, Vietnam & Cambodia reviewer 10
    Written on February 24th, 2020
    21 Days Thailand Laos Vietnam Cambodia We had a great time on this tour! My husband and I had wanted to go to South East Asia for some time, and we were looking…
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About Hoi An Express

Hoi An Express is a luxury tour operator with the ability to offer flexible and customizable tour options in, but not limited to, Vietnam, Cambodia and Laos. Focusing on high-end visitors and clientele, we offer services such as:

  • Inbound tours all around Indochina
  • Domestic and international flights
  • Hotel accommodation in 3 to 5-star hotels and resorts
  • Visas or confirmation letter of visa issued at the port of entry
  • Car rentals, especially high-class sedan (Mercedes brand)
  • Meetings, Incentives, Conventions, and Exhibitions (MICE) services such as team building and seminars
  • And much more….

Why Hoi An Express?

Hoi An Express specializes in high-standards services. Not only do we offer the classic tours but also thematic tours (i.e. golf, beaches, history, family, culinary), VIP tours, and honeymoon tours. As Hoi An Express is headquartered in Vietnam, we can assure to provide the best services and most authentic experience within its borders. Moreover, we offer a very competitive range of prices. We are also developing our MICE services to provide the best quality and professional services to customers and partners. We have already provided MICE packages to some prominent clients such as Baker and McKenzie Law Firm, Volvo Singapore, PARKROYAL, Endress + Hauser, MarcoPololine and Travelport Hong Kong.

Highlights

100% Vietnamese owned company
Specialists in local life's experience
Daily tour option diversity
24 hours service

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