Hoi An Express

Hoi An Express

Headquarters in Ho Chi Minh City, Vietnam

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Number of tours
48
Age Range
1-99
Number of reviews
282
Rating
4.4/5
Response rate
96%
Response time
less than 1 hour

Hoi An Express Reviews (278)

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Accommodation
4/5
Transportation
4.5/5
Meals
4.5/5
Value for money
4.5/5
Guide
4.5/5
  • 10 Days - from South to North of VIETNAM reviewer 1
    Written on March 20th, 2020
    We thoroughly enjoyed our trip lovely country and lovely people ,the tour covered a large part of the country and we learnt a lot .Apart from having our phone c…
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  • VT
    Written on March 13th, 2020
    We had an amazing time and really enjoyed our trip to Vietnam. Our guide “Eric” in Hoi An was particularly exceptional. I would recommend changing the hotel acc…
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  • 6 Days Cambodia Highlight reviewer 3
    Written on March 9th, 2020
    I love the care and thoroughness that tour radar puts into my tour. The fact I am relieved of the stress of finding nice hotels, understandable English speaking…
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  • EB
    Written on March 1st, 2020
    The tour guides had very poor English - unable to understand more than basics, unable to gain true info about Vietnam and it's culture. Also, the tour is organi…
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    Hoi An Express commented on this review
    About what we promoted: This tour is a joint tour. This is exactly what we posted on the Tour Radar, a group has a maximum of 10 people. However, the number of people will vary depending on the departure date which they want. For example, on your departure date, we did not receive any joining requests from other customers. This is the personal reason for each customer, hence we cannot control. But, as you said, you met other tourists, I also checked through the itinerary record, you also went with other customers on the Mekong Delta Tour in South of Vietnam, Foodie Tour, and My Son Sanctuary in Hoi An, etc. That means this tour is joined by our other guests. However, we still need to take care of the privacy of you and other customers to give you private time for your vacation. About the tour guides: We sincerely apologize for our guide's ability to communicate in English. However, I am wondering if you want to mention all the guides on the whole journey? If I had received this feedbacks right on the trip, we would improve the service immediately and it would make the journey smooth and comfortable. Once again, we are very sorry about this issue, we have notified the proper department of your complaint. We understand that the chaats of tourism are about exploring new cultures, new people, new destinations, etc. we don't want our customers to have problems communicating with guides. This is our shortcoming, we will improve it. Really grateful for your frank feedback. This will be the basis for us to improve the service better After all, we appreciate your contact and review. We apologize that the communication of some tour guides make you feel inconvenience. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention. Best regards, Hoi An Express
  • 10 Days - from South to North of VIETNAM reviewer 5
    Written on February 29th, 2020
    We had a fantastic time in Vietnam! Hoi An Express has prepared a very organized and enjoyable itinerary and they were very quick to reply before and during the…
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  • 21 Days Thailand Laos Vietnam Cambodia reviewer 6

    21 Days Thailand Laos Vietnam Cambodia

    4.0Good
    Written on February 24th, 2020
    21 Days Thailand Laos Vietnam Cambodia We had a great time on this tour! My husband and I had wanted to go to South East Asia for some time, and we were looking…
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  • 10 Days - from South to North of VIETNAM reviewer 7
    Written on February 22nd, 2020
    Amazing Tour and very helpful staff ! We were impressed by the kindness of Vietnamese people and also Hoi An express staff replied immediately to our emails an…
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  • DT
    Written on February 15th, 2020
    Driver to pick us came in late andDoes not speak English. The hotel room we stayed after Halong trip was not cleaned yet when we got in the room. They were tryi…
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    Hoi An Express commented on this review
    Dear Divinia. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. We think there might be a miscommunication as we had clearly reserved your room from 09-11Feb 20. We worked with the hotel right away after your complaint. We also double checked with our driver that day. It was recorded that he had waited for you on time. We are so sorry that it was taking awhile for us to reach you. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention.
  • 10 Days - from South to North of VIETNAM reviewer 9
    Written on February 5th, 2020
    The travel agency, payed attention to all the logistics, that is the good thing, but some things advertised were not delivered (i.e. Floating Market in Ho Chi M…
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    Hoi An Express commented on this review
    Dear Jose. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. You have been upgraded to 5* Sealife Legend Cruise. Unfortunately, its cruise had problem and we had to keep your original booking at Majestic Cruise which did not have massage facilities/ Jacuzzi. We also email to inform you about this change. About the Floating Market, it is a real market for local people in Cai Be. Without this market, local people have nowhere to purchase goods from. However, it was low season during your visit so that it might finish earlier than normal days. We hope you understand that. Thank you again for bringing these matters to our attention.
  • 7 Days Discovery Central of Vietnam reviewer 10
    Written on February 5th, 2020
    I really enjoyed my trip. Our guide was very friendly and accommodating. Everywhere we stopped to eat was good. My only complaints were with the first hotel in …
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    Hoi An Express commented on this review
    Dear Michael. Warmest greetings from Hoi An Express – Executive Tours! On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your trust and confidence in our services are important to us. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us. We also thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement.

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    About Hoi An Express

    Hoi An Express is a luxury tour operator with the ability to offer flexible and customizable tour options in, but not limited to, Vietnam, Cambodia and Laos. Focusing on high-end visitors and clientele, we offer services such as:

    • Inbound tours all around Indochina
    • Domestic and international flights
    • Hotel accommodation in 3 to 5-star hotels and resorts
    • Visas or confirmation letter of visa issued at the port of entry
    • Car rentals, especially high-class sedan (Mercedes brand)
    • Meetings, Incentives, Conventions, and Exhibitions (MICE) services such as team building and seminars
    • And much more….

    Why Hoi An Express?

    Hoi An Express specializes in high-standards services. Not only do we offer the classic tours but also thematic tours (i.e. golf, beaches, history, family, culinary), VIP tours, and honeymoon tours. As Hoi An Express is headquartered in Vietnam, we can assure to provide the best services and most authentic experience within its borders. Moreover, we offer a very competitive range of prices. We are also developing our MICE services to provide the best quality and professional services to customers and partners. We have already provided MICE packages to some prominent clients such as Baker and McKenzie Law Firm, Volvo Singapore, PARKROYAL, Endress + Hauser, MarcoPololine and Travelport Hong Kong.

    Highlights

    100% Vietnamese owned company
    Specialists in local life's experience
    Daily tour option diversity
    24 hours service

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    Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!