Laos 6 - Day Hidden Gems And Mekong Tour

Traveler Reviews

• PW

  Pauline5.0•May 2026
  Well organized and no glitches
  Traveled in April 2026
  

  Reply from: Hoi An Express

  Thank you for your positive feedback. We’re glad to hear that everything was well organized and ran smoothly without any issues. We appreciate your support and look forward to serving you again.

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• BE

  Barry5.0•June 2025
  Overall, everything went very smoothly and the accommodations were excellent.
  Traveled in June 2025
  

  Reply from: Hoi An Express

  Thank you for your kind words! We’re delighted to hear that everything went smoothly and that you enjoyed the accommodations. Your feedback means a lot to us, and we’d be thrilled to welcome you on another trip in the future.

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• MW

  Marietta2.5•November 2018
  The operator has not paid the hotel. So, the hotel was collecting from us. The next destination, the hotel does not...
  The operator has not paid the hotel. So, the hotel was collecting from us. The next destination, the hotel does not know we are booked in that hotel. Our names were not there.Show more
  Traveled in November 2018
  

  Reply from: Hoi An Express

  Dear Marietta. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Please finds our answers for your complain below: - Hotel in Luang Prabang: we had paid for the hotel. However, the hotel has not received payment yet before you checked in. It is not true statement from the hotel. On other hand, you did not advise your travel consultant (Hoi An Express) for emergent assistance. We were sorry for being updated so late as we have not received any notification in related to your chat on TourRadar (Please note TourRadar is not your tour operator). After receiving your call, our Director settled the issue for you. - Hotel in Vientiane: the hotel reserved your room under our company name. That was the reason it advised your name had not been there. Again we did not receive notification about your chat on TourRadar. We have tried to call your mobile but failed. We also called the hotel to connect with you but still failed. After all, we are sorry for any frustration that has occurred. In the future, please stay in contact with your tour operator/Travel Consultant who arranged tour for you for any assistance. Please note that TourRadar is not travel agency. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention.

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• 

  Mariella5.0•November 2018
  Absolutely loved Laos although would have liked to have spent more time in Luang Prabang. Our first guide was...
  Absolutely loved Laos although would have liked to have spent more time in Luang Prabang. Our first guide was fantastic and so incredibly knowledgeable. For three star accommodation I could not fault it. Unless you particularly want to see the countryside, I would highly recommend to fly like my friends did to Vientiane, as the itinerary lied. The trip was not the 8 hours like stated, rather closer to 12 hours. There were limited English speaking people and the communication was limited therefore I was unsure what was going on at times regarding the arrival time to Vientiane. Furthermore it was not explained what our food voucher was for and there were not toilet break between the 2pm lunch break and the arrival time in Vientiane over 5 hours later. Don't be deceived either by the 'Deluxe' bus as it is 'Deluxe' 3rd world style. No biggie however had the most amazing hotel on the Mekong River, overlooking Thailand however the internet was non existent unless you were in the reception or restaurant. Compared to the communication from Hoi An Express during my Vietnam tour, I found the communication in Laos was very limited. There was no communication regarding my transfer between cities and it was something I was required to chase up myself.Show more
  Traveled in October 2018
• 

  Jenny4.0•October 2018
  Our guide in Luang Prabang was excellent also the accommodation was excellent with location and cleanliness included...
  Our guide in Luang Prabang was excellent also the accommodation was excellent with location and cleanliness included foods was very good, however the accommodation in Vientiane was below standard wifi wasn’t workinb during our stay. Driver Mr King in Vientiane was very informative and friendly. It would be fantastic if this tour has more upgrade options in Luang Prabang there is a non-riding elephant conservation full day trip which including cooking class we could have done if there was an option for us to pay and book as a upgrade before the tour startsShow more
  Traveled in October 2018
• CL

  Charlotte3.0•February 2018
  Organisation has been excellent with comunication and pickups working well. Our first 2 days in Luang prabang was...
  Organisation has been excellent with comunication and pickups working well. Our first 2 days in Luang prabang was excellent with a marvelous and very knowledgeble and hardworking guide and the accomodation was great. The busjourney between Luang prabang and Vientiane was very challenging and took 12 hours instead of the stated 8 and the driver was not fully aware that you use low gear driving down serpentine roads. The tour in Vientiane was over in 2 and 1/2 hours and the gude mostly waited while we walked around. The extra few days we spent on our own was a lot more interesting. The hotel in Vientiane is in a very good location with great views over the Mecong river but is Very dated and is not very clean. Many of the staff are not very service minded and more focused on playing with there smart phones in their hoodies. Breakfast was ok but tables not clean and dirty cuttlery left from other guests. All in all a great first part of the trip and the end not very good at all.Show more
  Traveled in February 2018
  

  Reply from: Hoi An Express

  Dear Charlotte. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your business is important to us, and we hope that you will give us another opportunity to serve you and show you our improvement. Thank you again for bringing these matters to our attention.

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• SH

  Susan5.0•January 2018
  The tour was excellent. The guides were very professional and very prompt in pick up times. We were made to feel...
  The tour was excellent. The guides were very professional and very prompt in pick up times. We were made to feel relaxed and not rushed through the tour stops. Show more
  Traveled in January 2018
  

  Reply from: Hoi An Express

  Dear Susan. On behalf of Hoi An Express, we would like to thank you for your kind support to our company. On the boundless journey of life travelling and exploring, we couldn’t be happier to welcome you and all of your family, friends… to our exotic destinations including Cambodia, Vietnam, Myanmar (Burma) and Thailand. Please come back again soon, we’d love to see you.

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