10 Days From the South to the North of Vietnam

70 Reviews

Excellent

69%

Good

24%

Average

7%

Rather Poor

0%

Bad

0%

• CG

  Claudia
  Written on April 23, 2018

  5.0 - Excellent

  Danang restaurant Apsara and Dragon Bridge Halong Bay boat cruise

  

  Hoi An Express commented on this review

  Dear Claudia. Thank you for giving us 5*. We are looking forward to welcoming you again. Travel Consultant Team.

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• BS

  Bernice
  Written on April 23, 2018

  4.5 - Excellent

  La siesta in Hoi an, cui chi tunnels, cruise on Halong bay, bike ride and foodie trip in Hoi an

  

  Hoi An Express commented on this review

  Dear Bernice. Thank you for your review. We hope that you have had a great time in Vietnam.

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• 

  Lloyd
  Written on April 21, 2018

  5.0 - Excellent

  I had a great time, I will recommend it to my friends. I loved all the locations and that we were a small group. All the guides spoke really good English and were very knowledgeable. The transportation was excellent we never waited. It was a great trip all around.

  

  Hoi An Express commented on this review

  Dear Lloyd. We are grateful for the pleasure of serving you and meeting your needs. Hope there will be a chance in the future to welcome you again. Travel Consultant Team.

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• 

  steve
  Written on April 6, 2018

  5.0 - Excellent

  Great tour will use tourrader again

  

  Hoi An Express commented on this review

  Dear Steve. On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Travel Consultant Team.

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• 

  Charlotte
  Written on April 5, 2018

  4.0 - Good

  The overall experience was good and well organised as you get to see 4 cities in 10 days. We had 3 guides in total; Bau in HCMC was very good, though cannot say the same for the others. They were obviously on a mission to make us see the listed venues but not interested in giving you any insight or information about the places we were seeing, I had to turn on my roaming and keep googling everything. The transports were very good, comfortable van usually with wifi. We stayed in 4 different hotels including the boat in Ha Long Bay: The hotels in big cities are 3 stars on paper but should definitely be reconsidered (bugs, humidity and moist smell all the time), I need to say that the villas in Hoi An were exceptional though! And please keep in mind that none of the days are full, it is usually a half day visit and then free time which is not always mentioned in the itinerary. During the boat trip we were never asked about any food allergies or requirements which makes it very difficult to fix after you have checked-in. I also have a comment about the Da Nang day to visit My Son, the marble mountain should definitely have been included in the tour. Our biggest issue was with the shopping places we were taken: we were stopping at random touristic places while on our way to a landmark to make us spend extra money whereas we found out the same items were much cheaper in local shops and villages, I felt a bit ripped off. I would definitely suggest to see the whole country from top to bottom and Hoi An Express is good value for money just needs some improvements and new guides.

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• RH

  Rebecca
  Written on April 5, 2018

  3.5 - Good

  We booked this tour late and were told we couldn't get on the Majestic cruise which we understood but we were put on a boat that was far less superior and had barely any facilities. I contacted your support team prior and asked if they could get us on the Majestic cruise and found them to be rude and unhelpful. It then turns out that we were booked on the Majestic cruise and when I complained once again your staff were rude and unhelpful and didn't see what the problem was. Where if they had taken the time to phone they would have known this for us. There was too much free time and when we did do activities they were rushed.

  

  Hoi An Express commented on this review

  Dear Rebecca, we apologise for any inconvenience that you have experiece. However, please be honest and fair to us. You booked the tour last minute (5 days prior to departure day) which we were still flexible and accept your booking. We had informed you about room vacancy and had waited for your acceptance before confirming your booking. If you had not agreed with Lavender Cruise, you would have rejected it at that time. Whereas other groups had booked a few months earlier. So we could be able to book them in Majestic Cruise. You could not complain about it. When you called and mailed us, we explained and showed you all evidence but you did not want to accept. You kept insisting that Majestic had had your booking. In contrast, Majestic Cruise was under maintainence that day and was not operated at all. Additionally, when we asked for a name who had confirmed our booking with Majestic, you could not answer us. We always try our best to accommodate all customers' needs when it is possible to do so. I hope you are satisfy with our response now. Yours sincerely, Travel Consultant Team

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• 

  Phillip
  Written on March 31, 2018

  4.5 - Excellent

  Hoi An Express was well organized and efficient. Newer vehicles and good people.

  

  Hoi An Express commented on this review

  Dear Philippe. On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We hope that you have had an enjoyable time in Vietnam. We are looking forward to welcoming you to our country again.

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• SK

  Samantha
  Written on March 6, 2018

  4.5 - Excellent

  I had a great trip, Eric the tour guide in Hoian was a total champion and made me laugh.

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• LE

  Leah
  Written on March 2, 2018

  5.0 - Excellent

  Hoi An Express Tour Company was very professional, helpful and bent their back to make us comfortable which made our trip unforgettable. We tremendously enjoyed the South to North Vietnam trip with them. Thank you for recommending them to us. Leah Evangelista

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• TC

  Tom
  Written on February 28, 2018

  4.0 - Good

  Very well organized tour from South to North Vietnam. Everything as per the itinerary - hotels were reasonably good, locations covered were nice especially Mekong Delta and Halong Bay. Foodie tour of Hoi An was disappointing. Overall excellent value for money.

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