10 Days From the South to the North of Vietnam

92 Reviews

Excellent

67%

Good

26%

Average

7%

Rather Poor

0%

Bad

0%

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  Karen
  Written on August 17, 2018

  5.0 - Excellent

  Everything runs so smoothly from pickups at the airports to hotels. Was very impressed. Will certainly use again and recommend to others

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  Elise
  Written on August 16, 2018

  4.0 - Good

  Vi er et par på 24 år og synes det var en veldig god måte å se store deler av Vietnam og bli kjent med de andre i reisefølget. Guidene sine engelskkunnskaper var varierende, men de var veldig hyggelig. Skulle ønske vi hadde fått mer detaljert informasjon om programmet og omtrent når vi skulle spise underveis. Cruise i Ha Long Bay (Majestic cruise) var et av høydepunktene, men synd guiden var så frekk å be de som hadde gitt middelmådige tilbakemeldinger eller konstruktiv kritikk i tilbakemeldingsskjema om å komme fram og forsvare kritikken sin foran alle helt på slutten av båtturen. Dette var veldig ubehagelig og lite profesjonelt. Ellers er det en veldig bra tur som er verdt hver krone!

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  Georgia
  Written on August 14, 2018

  4.0 - Good

  We started our tour on 29th July and very much enjoyed it. Da Nang and Hoi An were our particular favourites. The accommodation was good, most having reasonable breakfasts. Ha Long Bay was also amazing! The tour included flights through Vietnam, instead of coach transport, which was great. Our first guide Ann was great, however the next two guides we had had very poor English and a lot of the time none of us had a clue what they were saying so we’d have to read all the English signs when sight seeing etc. They were very nice but there was a definite language barrier. When we had our cycle food tour we were taken to a small outdoor cafe and our tour guide ordered us all drinks without asking us so we assumed it was part of the food tour. He then really encouraged us to get another, only to find out at the end we then had to pay for drinks which none of us would have ordered if we new we had to pay. This was just a bit a sneaky. At Ha Long Bay our itinerary included Thai Chi at 6:30am so we got up early, looking forward to it, for it only to be 5 minutes of general body stretches. We were really disappointed. Despite a few negatives, the overall trip was good but I think it would be better if there was 1 tour guide for the whole of the trip rather than multiple as a lot of the time we were left alone waiting for buses etc not feeling very secure in what was happening. Thanks for a good holiday :)

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• KC

  Kimberly
  Written on August 12, 2018

  4.0 - Good

  It was a good value and a good trip for the cost. We took the 10 day Vietnam trip from south to north for three people it was $2000. I would make one simple change that word improve this trip dramatically. In Danang, we were not brought to the golden hands bridge but we had plenty of time we were dropped off at the airport three hours before our flight to wait. There seemed to be a lot of wasted time where we needed to figure out where to go and what to do on our own. The visit to Saigon, Hoi An and Halong Bay were very good. The guide in Hanoi was terrible. We passed statues of Lennon and government buildings and she was too busy talking to the driver and didn't give us any information. Our family thought that Hanoi is a complete waste of time to visit because our guide gave us very little information and they were only two temples that were not very interesting. The lunch that was provided was a set menu, in all the cases where food was provided. We were not allowed to change the order to accommodate our desire not to have meat. I asked if I could just have a simple bowl of Pho, I even told them I would be happy to pay for it separately and I was told no I would have to eat what was on the preset menu. The change that I would make if I were Hoi An express is: I would include the two hands bridge in Danang, I would definitely not drop people off at the airport three hours in advance of their domestic flight, I would allow at least some flexibility with the menu, and I would drive-through Hanoi to Halong Bay without an overnight in Hanoi. Our guide, Duc, in Saigon was absolutely wonderful. He provided us with so much information that was appreciated and valued more about the history of Vietnam and current day Ho Chi Minh City. Our guide in Hoi An was the second best of the three guides. We could understand all three guides perfectly well in English. If you don't mind taking a tour where you have a lot of free time without a guide then this might be the tour for you. We did enjoy it.

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• VS

  Viney
  Written on July 25, 2018

  3.5 - Good

  Sorry to write but we had great difficulty understanding his explanations. The other two guides were not perfect also but better. Hoi An hotel was not to our exoectations of four star property compared to our other hotels. Same with our 5 star Bhaya cruise, cabin very ordinary. Food was good. We would have loved to visit Hue also. Your planning was perfect. All went well with pick up etc.

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  Zdenek
  Written on July 18, 2018

  3.0 - Average

  From my Experience with another companies the tour guides were more experienced and knowledgeable. Sunny was the only good tour guide. Downside of this rip was a premium price for 7 days tour and not 10 days. Also to have a different tour guide was not great! Big disappointment was that we all stayed at different hotels and always were separated, which is NOT right. I would not recommend your tour.

  

  Hoi An Express commented on this review

  Dear Zdenek. Thank you for your effort to give us a detail feedback. We would like to answer your comments as below. - This is a joined group tour which means that you will join group with other people from different hotel standard (3*, 4* and 5*). That was the season all of you are separate from each other. Additionally, you only booked the tour for 1 person. How could you say that we separate you from others? On the other hand, there were another person who booked 3* hotel same as yours. However, since she booked the tour 8 months later than you had done, we had to book Hoi An Village Villas for her due to no vancancy. That was the only different hotel compare to yours. - Secondly, to make the tour is more cost effective, we provide the stationed guides for all our tours. By doing that, you do not need to pay for guides' espenses such as transportation and accommodation. We hope you understand that. Also thank you for letting us know about their knowledge. We will conduct an training with them to improve their standard. - In related to our trip only worths 7 days tour, it is not truely true. For all the tours, the first and last day are always free days so you could arrive/depart at your convenince. Please note that airlines delay and the process of getting visa are unpredictable. Thus, we really do not want it to affects your tour. Hope you understand our careness. The rest of the tour, you have tour everyday. We hope that above information is somehow clears your negative feeling toward us. Travel Consultant Team

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• 

  Jennifer
  Written on July 8, 2018

  5.0 - Excellent

  My partner and me went on the "10 Days From the South to the North of Vietnam" with Hoi An Express and it was well worth the money. We got a great insight of the Vietnamese lifestyle. Our guides were knowledgable and answered all questions we had and our drivers were on time and had air conditioned great cars. For some part of the trip we were just 3 people and we felt very exclusive. Everything was taken care of, I can highly recommend this trip. We booked the 3 stars accommodations, and we were happy with it. We had a fantastic time.

  

  Hoi An Express commented on this review

  Dear Jennifer. On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your trust and confidence in our services are important to us. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us. Please accept our heartfelt thank you and hope to see you again in the near future.

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• KV

  Kristine
  Written on June 14, 2018

  4.5 - Excellent

  The tour was well organised, the phone and Vietnam sim was fantastic. The 3 tour guides we had were all great, funny and nothing was to much trouble, from advice on taxi companies, to where to find things and they all had great english and shared lots of local knowledge. On the first day of our tour one couple failed to be at reception at the pick up time, and Bau spent some time checking the breakfast area and called their room. As we were at another hotel, he also contacted my friend and I to let us know that they were running late. This shows a lot of tespect for both the missing couple and those of us waiting. Apart for this time our tour guides and drivers were always on time. We were very happy with our accommodation except for the Flower Garden which was tired and not as clean as the other hotels on this trip.

  

  Hoi An Express commented on this review

  Dear Kristine. We would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your trust and confidence in our services are important to us. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us. Also thank you for notifying us your issue with hotel in Ha Noi. We will work with them again to ensure their standard remains at high level. Please accept our heartfelt thank you and hope to see you again in the near future.

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  Kirsty
  Written on May 9, 2018

  5.0 - Excellent

  The tour guides were down to earth, friendly and excited about their country - plus as they were local, really knowledgeable. We had a fantastic time and would recommend Hoi An Express! thanks for a great holiday

  

  Hoi An Express commented on this review

  Dear Kirsty, On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your trust and confidence in our services are important to us. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us. Best regards, Travel Consultant Team

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• CG

  Claudia
  Written on April 23, 2018

  5.0 - Excellent

  Danang restaurant Apsara and Dragon Bridge Halong Bay boat cruise

  

  Hoi An Express commented on this review

  Dear Claudia. Thank you for giving us 5*. We are looking forward to welcoming you again. Travel Consultant Team.

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