10 Days From the South to the North of Vietnam

73 Reviews

Excellent

70%

Good

23%

Average

7%

Rather Poor

0%

Bad

0%

• KV

  Kristine
  Written on June 14, 2018

  4.5 - Excellent

  The tour was well organised, the phone and Vietnam sim was fantastic. The 3 tour guides we had were all great, funny and nothing was to much trouble, from advice on taxi companies, to where to find things and they all had great english and shared lots of local knowledge. On the first day of our tour one couple failed to be at reception at the pick up time, and Bau spent some time checking the breakfast area and called their room. As we were at another hotel, he also contacted my friend and I to let us know that they were running late. This shows a lot of tespect for both the missing couple and those of us waiting. Apart for this time our tour guides and drivers were always on time. We were very happy with our accommodation except for the Flower Garden which was tired and not as clean as the other hotels on this trip.

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• 

  Kirsty
  Written on May 9, 2018

  5.0 - Excellent

  The tour guides were down to earth, friendly and excited about their country - plus as they were local, really knowledgeable. We had a fantastic time and would recommend Hoi An Express! thanks for a great holiday

  

  Hoi An Express commented on this review

  Dear Kirsty, On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Your trust and confidence in our services are important to us. We hope to have the opportunity to welcome you again soon to provide you with the highest quality, personalized travel services that you have come to expect from us. Best regards, Travel Consultant Team

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• CG

  Claudia
  Written on April 23, 2018

  5.0 - Excellent

  Danang restaurant Apsara and Dragon Bridge Halong Bay boat cruise

  

  Hoi An Express commented on this review

  Dear Claudia. Thank you for giving us 5*. We are looking forward to welcoming you again. Travel Consultant Team.

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• BS

  Bernice
  Written on April 23, 2018

  4.5 - Excellent

  La siesta in Hoi an, cui chi tunnels, cruise on Halong bay, bike ride and foodie trip in Hoi an

  

  Hoi An Express commented on this review

  Dear Bernice. Thank you for your review. We hope that you have had a great time in Vietnam.

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• 

  Lloyd
  Written on April 21, 2018

  5.0 - Excellent

  I had a great time, I will recommend it to my friends. I loved all the locations and that we were a small group. All the guides spoke really good English and were very knowledgeable. The transportation was excellent we never waited. It was a great trip all around.

  

  Hoi An Express commented on this review

  Dear Lloyd. We are grateful for the pleasure of serving you and meeting your needs. Hope there will be a chance in the future to welcome you again. Travel Consultant Team.

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• 

  steve
  Written on April 6, 2018

  5.0 - Excellent

  Great tour will use tourrader again

  

  Hoi An Express commented on this review

  Dear Steve. On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We are very honored to serve you and look forward to your continued support in the future. Travel Consultant Team.

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• 

  Charlotte
  Written on April 5, 2018

  4.0 - Good

  The overall experience was good and well organised as you get to see 4 cities in 10 days. We had 3 guides in total; Bau in HCMC was very good, though cannot say the same for the others. They were obviously on a mission to make us see the listed venues but not interested in giving you any insight or information about the places we were seeing, I had to turn on my roaming and keep googling everything. The transports were very good, comfortable van usually with wifi. We stayed in 4 different hotels including the boat in Ha Long Bay: The hotels in big cities are 3 stars on paper but should definitely be reconsidered (bugs, humidity and moist smell all the time), I need to say that the villas in Hoi An were exceptional though! And please keep in mind that none of the days are full, it is usually a half day visit and then free time which is not always mentioned in the itinerary. During the boat trip we were never asked about any food allergies or requirements which makes it very difficult to fix after you have checked-in. I also have a comment about the Da Nang day to visit My Son, the marble mountain should definitely have been included in the tour. Our biggest issue was with the shopping places we were taken: we were stopping at random touristic places while on our way to a landmark to make us spend extra money whereas we found out the same items were much cheaper in local shops and villages, I felt a bit ripped off. I would definitely suggest to see the whole country from top to bottom and Hoi An Express is good value for money just needs some improvements and new guides.

  

  Hoi An Express commented on this review

  Dear Charlotte. Thank you for notifying us of the problem. We strive to provide you with the best possible service, and if we fail to meet your expectations, it is important for us to know. We apologize for the service issues, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts themselves in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. To reply some of your comments. When you had contacted us for booking the tour, your Travel Consultant had clearly asked you about the room type, food allergy, health issue and emmergency contact. Besides, we always provided those information while reserving rooms for you. Thus, they did you asked you again. Secondly, you are free to do whatever you want with your money. You do not need to purchase anything if you do not wish to. So please do not say we ripped off your money. Last but not least, we do have daily tour to Marble Mountain. If you wish to visit there, you could contact us for more information. This tour requires a lot of climbing on sharp hard rocks. As a result, we think that it is a best idea to leave it as an optional tour for those really want to experience. We hope you understand that. Travel Consultant Team.

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• RH

  Rebecca
  Written on April 5, 2018

  3.5 - Good

  We booked this tour late and were told we couldn't get on the Majestic cruise which we understood but we were put on a boat that was far less superior and had barely any facilities. I contacted your support team prior and asked if they could get us on the Majestic cruise and found them to be rude and unhelpful. It then turns out that we were booked on the Majestic cruise and when I complained once again your staff were rude and unhelpful and didn't see what the problem was. Where if they had taken the time to phone they would have known this for us. There was too much free time and when we did do activities they were rushed.

  

  Hoi An Express commented on this review

  Dear Rebecca, we apologise for any inconvenience that you have experiece. However, please be honest and fair to us. You booked the tour last minute (5 days prior to departure day) which we were still flexible and accept your booking. We had informed you about room vacancy and had waited for your acceptance before confirming your booking. If you had not agreed with Lavender Cruise, you would have rejected it at that time. Whereas other groups had booked a few months earlier. So we could be able to book them in Majestic Cruise. You could not complain about it. When you called and mailed us, we explained and showed you all evidence but you did not want to accept. You kept insisting that Majestic had had your booking. In contrast, Majestic Cruise was under maintainence that day and was not operated at all. Additionally, when we asked for a name who had confirmed our booking with Majestic, you could not answer us. We always try our best to accommodate all customers' needs when it is possible to do so. I hope you are satisfy with our response now. Yours sincerely, Travel Consultant Team

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• 

  Phillip
  Written on March 31, 2018

  4.5 - Excellent

  Hoi An Express was well organized and efficient. Newer vehicles and good people.

  

  Hoi An Express commented on this review

  Dear Philippe. On behalf of Hoi An Express, we would like to thank you for your kind support to our company. We hope that you have had an enjoyable time in Vietnam. We are looking forward to welcoming you to our country again.

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• SK

  Samantha
  Written on March 6, 2018

  4.5 - Excellent

  I had a great trip, Eric the tour guide in Hoian was a total champion and made me laugh.

  

  Hoi An Express commented on this review

  Dear Samantha. It is great to know that you had had a great time in Vietnam. We hope to see you again in the future. Travel Consultant Team.

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