Italy's Best 2018

6 Reviews

Excellent

50%

Good

17%

Average

33%

Rather Poor

0%

Bad

0%

• A

  Anonymous
  Written on August 9, 2018

  3.0 - Average

  Italy is a wonderful place blessed by nature with lot of history behind. The tour was average. We traveled with kids. My 8 yr old caught cold during the tour and one of the tour mate told us on face that "we want to stay away from you guys" , no empathy and compassion for another human being. We felt insulted and discriminated, and we told our concerns to the guide. And all she told us was to simply ignore and she didn't take any action. The people who insulted us had pre-tipped her (the tour guide) and took all the optional excursions. So she had a biased opinion towards them. Everyone in the tour agreed about favoritism, since they got the best rooms with great views all the time. We would have had a good vacation down the memory lane, if we felt welcomed. We saw our kids uncomfortable and left out in this tour. We are not sure if we created good memories from this particular package tour for our kids. Hope Cosmos takes action against discrimination in future and makes vacation more fun and memorable.

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• W

  WarrenPickett
  Written on May 8, 2018

  4.5 - Excellent

  Our Tour Guide Ursula was Excellent. Always full of energy, Information and very Organised. She is a wonderful asset to the business.

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• KG

  Katja
  Written on May 5, 2018

  4.5 - Excellent

  A lot of history and cities packed into two weeks.

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• GO

  Gena
  Written on April 23, 2018

  4.0 - Good

  Our tour was wonderful especially because of our tour guide, Andrea Boldrini, who was exceptionally knowledgeable and welcoming. I would book a trip with him anytime. The itinerary was all encompassing with history and variety of experiences by road, water and tram. However with a great organizational format, I found that the rooms were general appearance clean and tidy yet with the reoccurring problem of mold in the showers and once filthy room carpets in the Geneva, the Star Hotel. In addition with the exception of the Regina and Dino Hotels, the reception and breakfast staff was often curt and uninterested in any concerns of individual needs which detracted from the overall experience.

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• HS

  Helen
  Written on July 20, 2017

  4.5 - Excellent

  Tour guide, Ursula, was exceptional. Great group. Lots of fun and we enjoyed a comprehensive snapshot of italy. Highly recommend this tour.

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• CL

  Christine
  Written on June 30, 2017

  3.0 - Average

  We have just returned from the 'Reflections of the Swiss Alps & Italian Lakes' tour. Lovely tour, beautiful places & good tour director, but the driver was so rude. No complaints about his driving, but he never once moved from his seat to assist anyone on or off the coach. Bearing in mind the height of the coach steps & the ages of the passengers, this was unacceptable. During our last excursion, my husband & 1 other passenger decided against leaving the coach, partly due to the heavy rain. Our driver Guiliano/Juliano jumped out of his seat, waved his arms & shouted at them to "Get off, get off the coach ! I am shutting the coach !" Had he asked politely, no problem, but his aggressive manner & shouting was unacceptable. My husband is an easy-going man, who avoids confrontation & would not even think of being so rude to anyone, & he was very upset by this situation. He spoke to our tour director (Ingrid) when we returned to our hotel & said that if he received a personal apology, then he wouldn't take the matter any further. Unfortunately, all he received was a call from Ingrid, to say that the driver was sorry, hadn't meant to upset anyone, but had such limited English that he wasn't able to say so himself. It was even worse after that, he would scowl at us & mutter in Italian every time we crossed his path. At the airport yesterday, he unloaded all the luggage except ours onto the pavement. He left ours in the road & Ingrid fetched it, along with my husband. I told him he was a very rude, nasty man, as I wasn't going to accept the way he'd upset my lovely husband. I also told him he was an idiot, as I couldn't think of another word that most people understand. He stuck his middle finger up at me & held his nose whilst smirking. He is a truly awful ambassador for Cosmos/Globus & we have never encountered someone so rude on previous tours with Travelsphere or Travelbag. We certainly wouldn't use this company again. **Our tour isn't included in the drop down menu, I believe it's new & has only started this month, so I chose an alternate Italian tour from the menu**

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