Czech Republic, Budapest, and Tour of Northern Poland

Traveler Reviews

• A

  CHRISHIGDON5.0•July 2026
  Our guide, Angeles, and driver, Martin, were great They made the trip very enjoyable…
  Traveled in July 2024

  Review collected by Europamundo
• A

  Carla5.0•July 2026
  I really enjoyed traveling with Europamundo. The organization was fantastic and our guide Mattheus was hard to beat....
  I really enjoyed traveling with Europamundo. The organization was fantastic and our guide Mattheus was hard to beat. Thank you so much for an incredible journey.Show more
  Traveled in March 2024

  Review collected by Europamundo
• A

  ANTONY5.0•July 2026
  Punctuality, the guide was excellent with a lot of patience and an appropriate time at each location.
  Traveled in July 2024

  Review collected by Europamundo
• A

  AnitaYee5.0•July 2026
  Our tour leaders were very knowledgeable and gave us great suggestions for places to visit for our free time.
  Traveled in October 2024

  Review collected by Europamundo
• 

  Cammy1.0•June 2026
  If you speak English, this is NOT a tour for you!!! Also, so many things we were told to expect didn’t happen! We...
  If you speak English, this is NOT a tour for you!!! Also, so many things we were told to expect didn’t happen! We were told it was a multi cultural experience and things would be conducted in several languages. That would have been great. We love all cultures, that’s why we travel so much! What actually happened is that the “guide” would speak in Portuguese or Spanish (depending on which bus they put us on that day) and NOT repeat things in English. At one stop, Nikki, spoke Portuguese for about 40 minutes. We had to sit quietly so the Portuguese guests could hear. Then the English speaking guide got on the loud speaker and said “Thank you Nikki for the detailed history lesson, we all learned so much, we are here”. Where??? For how long??? Did he honestly not realized we couldn’t understand a word she just said?? No information was provided!! Another time, the guide Nacho, took us into old town for a guided tour that was promised in our program. He spoke in Spanish, since we were with the Spanish group that day, he did the entire thing in Spanish and then said, OK now English. The Spanish speakers all started asking questions and he never NEVER said a word in English. Not a word. Another time, the Spanish guide spoke for about 20 min and then handed the microphone to the English speaking guide. He was watching soccer (football) on his phone and waved it off. Not a single word! This isn’t the type of tour where you meet everyone and stay with the same group and guide the entire time. You are moved from bus to bus and group to group, depending on their room and what you booked. We had to move in the middle of the day, during “free time”, or at night. Every time we encountered English speakers (from Thailand, Australia, Japan) they were also completely frustrated with the lack of communication in English. Customers that spoke English also, would try to help keep us informed. It was absolutely horrible!! Our program also said there would be a dinner one of the nights, that never happened. If they say there is a city tour, you will get a ride into town, but NO RIDE BACK! Every single time we were dropped off (as it said in the program) and were told a Uber is a cheap option to get back to the hotel. If it says “tour of ____” don’t count on it. Their guide will tell you they are a tour leader and not a guide and that it is illegal for them to provide information on that area. When you do get a local guide, they don’t not provide “whispers” so you can’t hear even when it is in English. One of the main reasons I booked this tour was for the Auschwitz tour. It says the grounds AND museum in the program. It also says guided. We were dropped off at 5:30. As we were walking up the gravel road to get in, we were told there is no guide, because that is illegal for him to even go in, and our “leader” said we could take a picture of the map of the area he pulled up on his phone. We were given 45 minutes to walk the grounds and not museum. Completely caught off guard and ran around trying to figure out what to go see. After you book and pay for your trip, you will get the fine print. It says most museums and things are close on Sundays and Mondays, so this could effect your trip. We were supposed to go to the WWII museum in our program, but it was a Monday and closed. Shouldn’t they know that before you selected your days and purchase your trip. We also heard from several frustrated guests and then noticed ourselves that the itinerary in the app would change and didn’t match the original program we purchased. People were telling each other to screen shot things before they changed. We knew there would be a lot of bus time. Normally, tours assign seats so it’s fair. Not this company. They tell their Spanish/ Portuguese/ etc, clients to board and the English speakers follow along. People were literally rude about moving when the tour company added new clients at stops. The tour guide had to force a lady and a man to move so new people could sit together. So uncomfortable to watch. I couldn’t sit with my husband for part of a day because I didn’t get on the bus 1st to save us a seat together. The guides sit in the front two seats and call it “their office”. Not the little guide seat by the driver. The two main seats with the best view that other companies rotate between customers. Also, the bathrooms are locked with signs that say “broken”. Lastly, since there are 2 or more guides, they really enjoy hanging out together. We had to wait on the bus after one stop because the two guides had disappeared and the local guide had to find them. We didn’t have to wait for them at every stop, but they immediately went off together at every stop. They could disappear before everyone was even off the bus. They also never shared contact info or started a group info thread in What’s App. Even all the day and 1/2 day tours you book do that! At one stop we lost an older lady. Luckily one of the customers had her contact info. My husband and I have been to 40 countries and SO MANY TOURS. Nothing is perfect. There are usually a few tiny hiccups, but we are great at going with the flow and appreciating what there is. On this one, we appreciated ALL the locations we stopped at. We LOVED all the cities we visited. The agenda was great! There were also a few (2) GREAT hotel locations in Old Towns! All the hotels were clean and modern (a few were very far from things, which is expected). All the hotels had great breakfasts! Other than that, this was the absolute WORST tour. I would NEVER book with this company again! I feel like I used Google to learn about where I was, and what I was looking at and relied on English speaking travelers to tell us when to be where. It didn’t feel much like a vacation when you are stressed that you won’t sit together on a bus, that you can’t talk since you need to be quiet so others can hear the information you will not be getting, you are worried you don’t know how, when, where so you don’t miss a bus and you are trying to google what you are looking at. I feel robbed and cheated. Definitely didn’t get the experience I thought I was paying for.Show more
  • 
  • 
  Traveled in May 2026
  

  Reply from: Europamundo

  Thank you for taking the time to share such a detailed review of your experience on our "Czech Republic, Budapest, and Tour of Northern Poland" tour. We genuinely appreciate your feedback, as it helps us identify opportunities to improve our services. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the communication provided in English. We understand how important it is for every traveler to feel fully informed and included throughout the journey, and we regret that this was not your perception. After reviewing your comments with the tour leaders involved, we would like to clarify a few points. Our guides have confirmed that information was provided in both English and Spanish/Portuguese throughout the tour, with time allocated to each language according to the composition of the group. They also explained that, during walking visits, tour leaders are legally unable to provide historical commentary in locations where local licensed guides are required. In those cases, they focus on offering practical information, orientation, recommendations, and logistical assistance, while historical explanations are provided either by licensed local guides or during the coach journeys whenever possible. Regarding your visit to Auschwitz-Birkenau, the itinerary includes the visit to Birkenau, and the time available is determined by the entrance schedule assigned by the local authorities. The tour leaders also explained that, due to the site's regulations, they are not permitted to provide commentary inside the memorial, so the historical background is presented on the coach before arrival. Concerning the seating arrangements, our operational procedure is that seats are not assigned at the beginning of the day. However, once passengers choose a seat for that day's journey, they are asked to keep the same seat until the end of the day to avoid unnecessary disruptions and conflicts when boarding and disembarking. That said, we sincerely regret that you felt excluded due to the language balance and that some situations led you to believe English-speaking guests were receiving less attention. Regardless of the operational procedures, every passenger should feel equally informed and supported, and we are sorry that this was not your experience. We are pleased to know that you enjoyed the destinations, the itinerary itself, several of the hotel locations, and the quality of the breakfasts. Nevertheless, we understand that these positive aspects did not compensate for the frustration you experienced during the tour. Your comments have been shared with our Operations Department, as they provide valuable insight into areas where we can continue improving the experience for our international guests, particularly regarding multilingual communication and consistency of information. Thank you once again for your candid feedback. We sincerely regret that we did not deliver the experience you expected, and we appreciate the opportunity to review your comments internally. Kind regards, Europamundo Team

  Show more