Classical Spain (without Alhambra) (10 destinations)

Traveler Reviews

• J

  JERRY SONGKIM

  May 27th, 2024
  3
  Changing tour guide at each city visited. Tour disorganized Very hectic and stressful trying to get into the...
  Changing tour guide at each city visited. Tour disorganized Very hectic and stressful trying to get into the correct tour bus and correct guide.Show more
  Traveled in April 2024
  

  Reply from: Europamundo

  Dear Jerry, Thank you for sharing your feedback with us. Please note that in our commitment to enhancing the overall travel experience, we carefully assign expert guides to each circuit segment, ensuring a seamless journey. Any change of guide or coach is solely based on operational reasons, offering flexibility to our clients, as fellow travelers may have different itineraries and need to change guides or coaches to join the next group for the subsequent segment of their circuit. Our guides are always committed to provide our passengers with necessary instructions to find their assigned bus and our 24/7 lines are always at your disposal to report incident or clear your doubts or questions during your journey. Thank you for sharing your experience with us to help us to continue to improve. Europamundo team

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• O

  Oswaldo

  May 5th, 2024
  4
  The trip (Southern part of Spain including Madrid, Barcelona, Valencia, Sevilla and Granada) was well organized, the...
  The trip (Southern part of Spain including Madrid, Barcelona, Valencia, Sevilla and Granada) was well organized, the buses were neat, the hotels were excellent and with breakfast included. On the contrary, the tour guides (Carlos and Gabriel) were horrendous. They were rude, showed no empathy, no common sense, and at times treated us (a group of 43) as if they were doing us a favor. I must say that the local guides were very knowledgeable and friendly.Show more
  Traveled in April 2024
  

  Reply from: Europamundo

  Ho Oswaldo, We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us. Europamundo team :)❤

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• J

  John

  April 26th, 2024
  3
  Good (very quick) overall introduction of the Country, However not enough time in each individual city that the tour...
  Good (very quick) overall introduction of the Country, However not enough time in each individual city that the tour stopped in. We felt very rushed and not able to participate in some of that specific cities famous attributes. We signed up for the English speaking tour, however more time was spent speaking to Spanish speaking guest than English speaking guests. Not a big issue when on the bus anyhow, however on site this contributed to even less free time in cities, due to having to wait for the longer Spanish presentation, prior to the English presentation as well. When speaking English, a couple of the tour guides spoke so fast and in such an accent that it was very difficult to understand and many comments were made to "slow down". However most guides were excellent, very helpful and much easier to understand. In our first city, the tour cancelled our pre-paid extra outing and no one told us. It wasn't till we asked our guide late in the day, what time and where we were suppose to meet for the outing, that they told us that "oh, that's been cancelled". Which led us to call the company to find out what was going on and receive a refund. Very poor communication here. However after this first incident, communication on the specifics of other extra outing was very good. Overall, we did have a good time and met some new friends on this trip. The cost of the Tour was very reasonable for a vast quick overview of the country. I would recommend however that this specific Tour visit less smaller quick stop cities and spend more time for guests to enjoy the larger ones. We had to miss out on a couple major city tour attractions because of time constraints. I feel that guests may be better served by booking a more customized tour, or even designing there own with some prior study. With this route, guests can dictate specific city stops, time lines and attractions visited. Sincerely, John SShow more
  Traveled in April 2024
  

  Reply from: Europamundo

  Dear John, Thank you for taking the time to share your detailed feedback. We are glad to hear that you enjoyed the overall introduction to the country. It's great to know that you had a good time and made some new friends during the trip. We appreciate your suggestions regarding the pacing of the tour and the time allocated in each city. Your observations about the bilingual nature of the tour and the balance of time spent addressing different language groups are valuable, and we will consider them as we strive to improve our services. We understand how this impacted your free time in the cities and will look into ways to optimize this aspect. We also appreciate your kind words about most of our guides being excellent, helpful, and easier to understand. We will remind all our guides to speak clearly and at an appropriate pace to ensure everyone can follow along comfortably. Regarding the cancellation of the pre-paid extra outing in the first city, we sincerely apologize for the inconvenience, sometimes we have to make some arrangements according to the operation of the tour. We are glad to hear that communication improved for subsequent extra outings and will work to ensure consistent communication throughout all tours in the future. Your suggestion to spend more time in larger cities and fewer quick-stop visits is noted and will be taken into consideration for future tour planning. We understand the importance of allowing guests enough time to fully experience major attractions. Thank you again for your valuable feedback and for highlighting the positive aspects of your experience. We hope to have the opportunity to welcome you on another tour in the future. Sincerely, Europamundo

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