Scotland end London

Traveler Reviews

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  Jaroslav

  September 13th, 2024
  The tour I booked was supposed to be for 15 - 18 ppl and in German. Instead I was touring with 45 ppl. and the tour...
  The tour I booked was supposed to be for 15 - 18 ppl and in German. Instead I was touring with 45 ppl. and the tour was in Spanish mainly.Show more
  Traveled in September 2024
  

  Reply from: Europamundo

  Dear Jaroslav, We are sorry to hear that you were not completely satisfied with our services. However, I would like to clarify that we do not offer tours in German. Our tours are available in English, Spanish, and Portuguese, but not in German. You were part of a tour conducted in English, with an-English-speaking guide for English-speaking passengers. Although our tours can be bilingual and you might share the bus with Spanish-speaking passengers, you, as English-speaking passengers, have a guide who provides explanations only in English. Therefore, the information given is the same for both language groups. Regarding the number of passengers, we also want to point out that we do not offer small groups of 15-18 people. Our group sizes can vary depending on the tour's operational needs, but the size you mentioned is not part of what we offer. We apologize for any misunderstanding and strive to be transparent with the information provided. Europamundo team

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• G

  Greg

  November 2nd, 2023
  Make sure you watch your hydration as there is NO toilet on the bus and the personal breaks are few and far between....
  Make sure you watch your hydration as there is NO toilet on the bus and the personal breaks are few and far between. Also do feel free to give those that are ALWAYS late, one chance then blast them as our guide was too weak to do the right thing and that was to leave them behind. Honestly these self important a-holes caused us to be rushed and late more often than not. And just to top it all off, the guide we had read from a script - we are talking zero local knowledge. All in all we made the best of a very poor experience, and know to never do this again.Show more
  Traveled in October 2023
  

  Reply from: Europamundo

  Dear Greg, We regret any inconvenience that may have arisen during your trip. The comfort and well-being of our passengers are of utmost importance to us. Occasionally, there may be short waits to ensure that all passengers can enjoy the contracted services. Our guides have established waiting times, and if a passenger does not meet these times, unfortunately, the guide must proceed with the rest of the group. However, we want to assure you that we do our best for the overall well-being and provide a small window of time to avoid leaving any group member behind. We understand that punctuality is crucial, and we follow a protocol to address passenger delays. We sincerely apologize for any inconvenience, as we understand that this situation can be unpleasant, especially when some passengers follow the recommendations and others do not. Sincerely, Europamundo team

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  Ameeta

  July 12th, 2023
  Tour was excellent for all that was included. We enjoyed the free days at Edinburgh and London. We would have just...
  Tour was excellent for all that was included. We enjoyed the free days at Edinburgh and London. We would have just liked a few more cultural experiences included and a bit longer at some of the stopping points. Rather than visiting small towns and browsing shops/spending more money, I would have preferred a cultural experience. The positives were that admission to almost all the attractions were included in the cost and there were no extra costs. The guides really did a great job to make everything (e.g., hotel check-ins) seamless for visitors so we can just go and relax after a long day. The hotels were great and breakfast quality was superb. We would definitely travel with Europamundo again, just look for a tour with less crammed in and a little more time at some of the places (or a few more cultural experiences included).Show more
  Traveled in June 2023
  

  Reply from: Europamundo

  Hi Ameeta. Thank you for sharing feedback about your time on the Great European guided holiday. Our guides are some of the best people in the world, Also It’s wonderful to hear that you thoroughly enjoyed our unique way of travelling, and we hope that you will join us on another of Europamundo's guided holidays in the near future. Europamundo team:D

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  Elizabeth

  June 20th, 2019
  Great trip. That being said, we did feel that the 2nd half of the trip was a bit rushed. We had 3 different guides;...
  Great trip. That being said, we did feel that the 2nd half of the trip was a bit rushed. We had 3 different guides; Israel, our 1st for the London part of or tour ,was very good - knowledgeable and kept a good pace. Raquel took is from London to Edinburgh. She was delightful-so easy to understand and gave us lots of great suggestions. We loved the maps she had for us for each of our stops, with points of interest highlighted. Ignacio was or final guide, from Edinburgh until trip's end. He didn't seem to have much background for the area and had trouble on some occasions with finding the words in English. He seemed more concerned with the Spanish speaking group members. Overall it was a good experience for our first tour.Show more
  Traveled in June 2019
  

  Reply from: Europamundo

  Hello Elizabeth Rein, receive a warm greeting from us. We are pleased to know that your trip was satisfactory in general terms. We regret that we have not met all your expectations and receive an apology for the inconvenience. For us it is very important the feedback of our clients, it is the basis for the daily improvement of our services and facilities, we will take your comments into consideration and analyze them to improve. Gabriela from Europamundo

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