Black Mountains and Wye Valley Walking

Customer Reviews

• A

  Mary

  · May 19th, 2023
  Hatteral Ridge and Hay Bluff walks. The expertise and professionalism of the very personable tour guide.
  Trip date: May 2023

  Review collected by Explore!
• CC

  Caroline

  · October 12th, 2022
  The overall experience was poor due to the disappointing accommodation. We chose this tour because of its premium accommodation only to be told just prior to the tour date that the accommodation was downgraded to comfort and given $100. The accommodation, I believe , was never premium and was not acceptable. I can overlook the tour guide change 24 hours prior to the tour and the guides uncertainty of the trails ( that was not her fault), the lack of politeness of the waitress at breakfast, the smell of the pub ( it was like a urine smell), the wait of over three hours for a pick up bus but our travel couple were stuck in a room meant for one person and a closet turned into a bathroom ( as per your brochure picture), and locked in their room as the key did not work. My husband and I had a room where they moved in an additional bed- a double bed and a single bed squished together in the room that was not described in the brochure? We had paid significant monies for this tour- we looked up the cost of the Inn per night ourselves and it was 70 pounds. We would sincerely appreciate a refund with the difference between premium and comfort for our five nights' accommodation. We feel the tour accommodation was misrepresented to us prior to payment. I look forward to your reply. Penny Reynolds
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  Explore! commented on this review

  Dear Penny, I'm sorry to see the trip has not rated highly on this occasion. This is a new trip and after all our planning on inspection by our agent we were made aware the hotel was downgraded to a comfortable grade. We took the decision to inform all... Show more
  Trip date: August 2022