Three of the hotels were awful, disgusting and located in dangerous areas (I mentioned this at the time to you)...
Dear Martha,
Thank you for taking the time to share your detailed feedback. I truly appreciate you bringing these concerns to my attention, and I’m sorry to hear that certain aspects of the tour did not meet your expectations. Your comfort and satisfaction are very important to us, and your feedback helps us strengthen our services.
I want to clarify a few points regarding the hotel categories and arrangements. This tour is designed as Tamilnadu Temple Tour (A Budget Friendly Tour), and the accommodations included are standard budget-category hotels, exactly as presented in the tour description. The complete hotel list was also shared with you in advance so that any preferred changes or upgrades could have been arranged before the tour began.
Even so, to ensure your comfort, several of your hotels were already upgraded to 3-star options wherever possible. For instance:
• Chennai – La Woods Hotel (upgraded from Pratap Palace / Sameera Lotus category)
• Trichy – Hotel Rockfort View (upgraded from Sumangali Residency / Grand Gardenia category)
• Rameswaram – Hotel Arjunā (upgraded from Vel Residency)
• Kanyakumari – Also upgraded from the originally proposed budget category
All the hotels provided fall within the correct category for this tour, and in many cases, above the budget category included in the package. Any further upgrades—such as moving to 4-star or 5-star “superior” or “prestige” hotels—would require an additional cost, as those categories go beyond what is included in the package price.
Regarding the guides and English proficiency, I understand that accents vary widely across regions, especially in a country as diverse as India. All guides assigned to your tour are experienced, government-licensed professionals, and we have not previously received concerns about language comprehension. However, your feedback is valuable, and we will be reviewing it closely to improve future guest experiences.
At MTA, we are committed to providing safe, reliable, and culturally rich travel experiences. While this tour is designed for travellers seeking an authentic, budget-friendly journey through Tamil Nadu’s temple heritage, we also offer premium, comfort, and luxury categories for guests who prefer higher-end accommodations and curated services.
Your insights will help us refine our services even further, and for that, I sincerely thank you. I am truly sorry that your expectations were not fully met this time, and I would be happy to personally assist you in planning a future tour that better aligns with the level of comfort and service you are looking for.
Warm regards,
Team MTA
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