American Parks Trail (Classic, End Denver)

Traveler Reviews

• RB

  Rob1.0•December 2024
  BEWARE! Avoid Insight at all costs. Had many many issues on our recent two week National Parks Trip, including a...
  BEWARE! Avoid Insight at all costs. Had many many issues on our recent two week National Parks Trip, including a horrible tour guide that seemed uninterested in being a tour guide. We had little guidance on what was happening each day and in several cases the info was wrong and resulted in us getting lost and not knowing where the bus was. There were things we did not do because the tour guide was unable to walk much. I feel sorry for her but Insight should have provided help to her in the form of someone who could perform the things she could not. I strongly feel that we did not get what we paid for and I asked Insight for a partial refund. They have refused and offered 15% off a future trip. Why would I want to travel with them going forward if they won't handle the issues on the trip we already took? This was a very expensive trip. Insight should have far better customer service.Show more
  Traveled in September 2024
  

  Reply from: Insight Vacations

  Thank you for taking the time to provide your feedback. We recognise that planning and saving for a dream vacation is a substantial investment, and we sincerely apologise if our goodwill gesture did not fully align with your expectations. We hope you still consider the discount our Guest Relations Department provided, as it would allow you to enjoy an authentic Insight Vacations travel experience. Your satisfaction is important to us, and we appreciate your understanding.

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  Emily5.0•July 2023
  The trip was great! The tour director and the driver both were very knowledgeable.
  Traveled in July 2023
  

  Reply from: Insight Vacations

  Thank you for sharing your feedback with us. We are delighted to read that our Travel Director and Coach Driver made you feel at home while providing you with an exhilarating adventure and sharing their expert knowledge, insider tips, local secrets, and top recommendations. Your positive review means a lot to us, and we thank you for taking the time to share your experience. We look forward to having you join us again soon for another unforgettable trip.

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  Mike4.0•June 2023
  The Tour Director and driver were first class, keeping us both very amused, and very safe. Some of the downsides were...
  The Tour Director and driver were first class, keeping us both very amused, and very safe. Some of the downsides were due to the weather, at times, which nothing could be done about, so we got on with it. Some of the main downs were due to my naivety, in thinking some facilities (like cash paying taxis from SLC airport; I persuaded a friendly Uber driver to accept cash!) were what I was used to, and that I wouldn't have to re-enter security when changing planes from LHR to SLC, at PHX, even though I was on a connecting, booked, flight, and my baggage had already been labelled for both airports appropriately, at LHR. Altogether, a very good, and memorable holiday, where I visited some parts of the Parks that I visited before, but saw many more, and different sights in them.Show more
  Traveled in May 2023
  

  Reply from: Insight Vacations

  Thank you for your feedback during your American Parks Trail. We are delighted to learn that our Travel Director and Coach Driver made you feel at home while sharing their expertise, insider tips, local secrets, and top recommendations of what is offered and providing you with professional service throughout the trip. That said, we hope you had an incredible adventure and returned home with many happy memories.

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• A

  Anne1.0•July 2022
  The tour itself was excellent. We had issues with Insight before the tour. They would not respond to our inquiries...
  The tour itself was excellent. We had issues with Insight before the tour. They would not respond to our inquiries regarding the closure of Yellowstone due to flooding. We did not want to go on tour if Yellowstone was taken off the itinerary. Nothing was stated on their website about how they were handing the situation. Other tour companies such as Tauck Tours were open and honest about the situation. For this lack of communication and transparency, we will not book another Insight Tour. Don’t take my money, then ignore my questions. .Show more
  Traveled in July 2022
• JL

  John5.0•May 2022
  We rate this tour excellent. The tour director Mary and her assistant Brittney with driver Kevin gave us the greatest...
  We rate this tour excellent. The tour director Mary and her assistant Brittney with driver Kevin gave us the greatest experience in our tour. The coach was beautiful and we enjoyed seeing our beautiful states in the west.Show more
  Traveled in April 2022
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  Arezou2.0•September 2021
  I am very disappointed with the handling of my booking and their communication
  Traveled in August 2021
• LC

  Linda5.0•September 2021
  Well worth it, excellent in all areas, great guides and driver, very happy
  Traveled in August 2021
• SM

  SANDY5.0•August 2021
  We had a wonderful time .
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  Traveled in July 2021
• LP

  Liz4.0•August 2021
  Too rushed in some places
  Traveled in August 2021
• TE

  Tawanna4.0•June 2019
  It was a great tour. Very organized and full of beautiful things to see and great things to do
  Traveled in June 2019
  

  Reply from: Insight Vacations

  Thank you for sharing with us what an excellent time you had in the United States of America with Insight Vacations. We are elated to hear that your experience was a memorable one and we look forward to welcoming you back for more amazing destinations in the near future.

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