6-Day Galapagos Land Tour & Cabo Rosa - Los Tuneles Program

Traveler Reviews

• G

  Geli

  December 16th, 2024
  5
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  Very well organized, the crew very friendly and the guide's explanations interesting.
  Traveled in November 2024
  

  Reply from: Nature Galapagos & Ecuador

  Dear Geli, Thank you so much for your kind feedback! We’re delighted to hear that you found the tour well organized and that you enjoyed the guide’s explanations as well as the crew’s friendliness. It truly means a lot to us, and we hope to welcome you back to Ecuador or the Galápagos for more amazing adventures in the future! Warm regards, Christian Nature Galápagos & Ecuador

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• 

  Amanda

  September 17th, 2024
  5
  Absolutely wonderful!!!
  Traveled in September 2024
  

  Reply from: Nature Galapagos & Ecuador

  Thank you dear Amanda! I'm glad you have enjoyed your Galapagos tour with us!! Best Regards Nature Galapagos

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• 

  judy

  October 28th, 2023
  2
  Bad quality of tour guide and communication October 2023 We had a island hopping tour including Santa Fe, North...
  Bad quality of tour guide and communication October 2023 We had a island hopping tour including Santa Fe, North Seymour, Bartolome and Kicker Rick in San Cristobal. The tour guides they work with is not the same quality. Unfortunately the most important island for us to North Seymour and Bartolome we had a not professional tour guide. He is too lazy to climb up the mountain and just show us where to take pictures without giving any knowledge or information about the landscape and wildlife. Everyone is upset in the group, but when we reported to the travel agent, the next day with the same guide, he treated as very bad on purpose we can feel that.It is not very good experience. As the first trip to Santa Fe, the ship is too small for 13 people, the wave is also too big to go out. Few people vomit and my husband did also, we asked for one more towel on the boat, but they refused to give us. I don’t understand why is so hard. The guide is not nice for us, he just want to get the tour done, he didn’t share so much information and very strict about his rules. It was very terrible experience like a disaster for us. Also, the communication between agent and guides has problems. The car didn’t pickup us at the correct place in the morning, since I already gave them the right direction of our hotel. And double check the day before. The guide still went to the wrong place, and not even called us just left. We had not choice but to take a taxi by ourselves to catch the boat. Of course they refund us the cost, just annoying to have something happened like this. The last day, we should be pickup from the hotel to the airport. Again the guide with a car they called for us didn’t show up again. We don’t have time to wait them to arrange another taxi, but to go by ourselves. When I texted the agent about it, they only said we will check what’s going on. Until now, after 3 weeks we already came back home, they didn’t reply anything, not even an apology. The end of the trip they never ask how was it or anything. Please consider to book with other agent to arrange your tour. Their price is much higher than you book individually. And the quality is not the same as they promised.Show more
  Traveled in October 2023
  

  Reply from: Nature Galapagos & Ecuador

  Dear Judy, I sincerely apologize for the inconvenience you experienced due to the multiple errors. However, it’s important to note that these issues are not part of our services and are not related to the tour itself. To address them effectively, I recommend reaching out directly to the boat owners you booked the tours. They will be better equipped to assist you in resolving any concerns. Best regards,

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• 

  Marlene

  February 21st, 2023
  4
  Overall, it was a good tour, and kept us quite busy. I would have preferred to have an extra day in Santa Cruz and...
  Overall, it was a good tour, and kept us quite busy. I would have preferred to have an extra day in Santa Cruz and one less day and Isabella. We had a very nice room for our two night stay in Santa Cruz, but the room in which we spent four nights in the Isabella was far from adequate. It had no amenities, and the host lady, or manager, was quite unfriendly and uninviting, making it difficult to ask her for anything. The room was not kept clean on a daily basis, and the room and bathroom were extremely small. Bathroom was so small I could barely turn around in it.Show more
  Traveled in February 2023
  

  Reply from: Nature Galapagos & Ecuador

  Dear Marlene, Thank you for sharing your feedback about your recent tour experience. We appreciate your honesty and value your insights. I apologize for any inconvenience you encountered during your stay, especially regarding the room conditions in Isabella. Your comments are essential to us as we continuously strive to improve our services. I have taken note of your preferences for an extra day in Santa Cruz and will certainly consider this for future itineraries. Additionally, I apologize for any lapses in cleanliness and the lack of amenities in the Isabella room. Rest assured, we will address these issues promptly to enhance the overall guest experience. Regarding the host lady’s demeanor, I apologize if her behavior fell short of our usual standards. We will address this matter internally to ensure a more welcoming and hospitable environment for our guests. Once again, thank you for choosing our tour, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to reach out. Best regards,

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• Y

  Yelena

  January 10th, 2023
  3
  I typically don't write reviews, but with this tour I think there is so much room for improvement, that I thought I'd...
  I typically don't write reviews, but with this tour I think there is so much room for improvement, that I thought I'd write my recommendations. First, the volcano tour - it's 6 hours long! Very exhausting! So many in our group gave up half way and missed the most interesting part. I think it's not fair to pay crazy money and not be able to do the activity. Our guide could care less if you were able to do it or not. Perhaps the park could add horse and buggies to take people to the half way point so they could enjoy the volcano views. Otherwise don't bother taking this tour, it's a waste of time and money. My family was able to do the walk, though my son was so exhausted he was in bed with fever the next day and a half missing the other tours. Of course noone bothered to reimburse us for the missed tours. Anyway, after the volcano tour in the morning the same guide took us to snorkeling tour in the afternoon and again, he could care less if you could snorkel or not. Instead of providing everyone with life jackets and taking the entire group to snorkeling places he took the strong swimmers and left behind everyone else. This is not what I paid for. Two other snorkel tours the following days were much better organized and the guides actually cared and wanted you to enjoy the tours, so we actually got to snorkel with sea turtles which was the highlight of this trip, great experience. As far as organization - everything was well organized on Isabela Island. We got a list of activities and the meeting times and what to bring, how to dress, the guy was so accommodating, so 5 stars for that. What a contrast with Santa Cruz where we were always confused about where and what, so organization in Santa Cruz could definitely be improved even if it's just 1 night. Food was ok everywhere, I guess it's Galapagos, don't expect much. Same for wifi - you'll have internet detox for a few days. We were happy to arrive to Quito and get normal connection.Show more
  Traveled in December 2022
  

  Reply from: Nature Galapagos & Ecuador

  Dear Yelena, Thank you for taking the time to share your detailed feedback about your recent tour experience. We appreciate your insights, and I apologize for any shortcomings you encountered during your trip. Your comments are invaluable as they help us improve our services and address areas that need attention. Let me address your points individually: Volcano Tour Duration: We understand that the 6-hour duration of the volcano tour can be physically demanding. Your suggestion of adding horse and buggies to transport guests to the halfway point is excellent. However, it was always explained in the full itinerary while you were booking and it's necessary to be considered that this area is protected and normally the use of horses has extra cost. no buggies are allowed further than the limited area. Snorkeling Tour Experience: Your feedback regarding the snorkeling tour is crucial. We apologize for any disparity in providing life jackets and accommodating different swimming abilities. Rest assured, we will retrain our guides to ensure consistent safety measures and inclusivity for all guests. Organization on Isabela Island vs. Santa Cruz: We’re thrilled that you found the organization on Isabela Island commendable. Our team works hard to provide clear instructions and a seamless experience. Your feedback about Santa Cruz is noted, and we will focus on improving communication and clarity, even for shorter stays. Food and Wi-Fi: The Galapagos Islands offer a unique environment, and we appreciate your understanding regarding food quality and limited Wi-Fi availability. We’ll continue to strive for improvement while maintaining the island’s natural charm. We’re glad you had a smooth transition back to normal connectivity upon arriving in Quito. Your comfort and satisfaction are our priorities. Once again, thank you for choosing our tour, and we hope to welcome you back for an even better experience in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels! Best regards,

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