Explore The Lost City of Petra & Wadi Rum

Customer Reviews

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  jessica

  · January 10th, 2025
  It was a fantastic trip booked with Trip500. I highly recommend them to anyone looking for a great land tour in Jordan. Jebreel Masadeh always takes the time to answer any questions we may have, shares his knowledge, and provides us with all the necessary information.
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  Trip500 commented on this review

  Thank you so much for your wonderful review, Jessica! We're thrilled to hear that you had a fantastic trip with Trip500. It's great to know that Jebreel Masadeh made your experience even more enjoyable with his dedication and expertise. We truly... Show more
  Trip date: December 2024
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  Ian

  · April 28th, 2024
  I created a custom 3 day solo traveler tour for Jordan and was able to see everything I wanted to visit. Adnan was a king as a driver and chaperone who didn't just drive me from place to place but also helped secure excellent guides for the tourist site, gave useful instructions on visiting the areas (such as what to avoid), was punctual in his timing, and looked after me to ensure I had no issues during the trip. It was an immeasurable relief that he spoke my language with functional effectiveness. Khalid was also an excellent customer representative in ensuring I was able to do the activities I wanted to do and that I had no issues during the tour. Even though I decided to cancel an activity a few hours short of the scheduled time, Khalid was generous to offer a refund at my request. For those wishing to use this operator, you should know that the package price comes with transportation and lounging. If I had any issues with the experience, it would only be that the price for the trip did not come with entrance fees for the sites I visited, but that is all. It did not in the slightest affect how I felt visiting the places I wanted to see nor diminish the experience. Transportation was in a Hyundai Hybrid Sedan and lounging was in 4+ star hotels. This was my first time in Jordan and my finest. I can say with certainty that tourists will not be disappointed with this operator!
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  Trip500 commented on this review

  Thank you so much for your kind words and detailed feedback! We're thrilled to hear you had such an amazing experience in Jordan. It’s great that Adnan went above and beyond to make your trip seamless and enjoyable—he really is a gem! ???? We’re also... Show more
  
  Trip date: April 2024
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  Giulio

  · March 18th, 2024
  Very good service, driver and organization. Strongly suggest Jordan any time of the year. Is definitely something you have to see in your life.
  

  Trip500 commented on this review

  Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our service, driver, and organization. Jordan truly offers a remarkable experience year-round, and we're delighted to have been a part of your journey. We... Show more
  
  Trip date: March 2024
• KR

  Kenneth

  · October 30th, 2023
  Petra was amazing and brilliant memories and photos. Make sure you give yourself plenty of time to explore it all. Wadi rum was a different experience and would fully recommend the longer jeep ride ending with an amazing sun set
  

  Trip500 commented on this review

  Hello Kenneth. Thank you for your feedback , it warms our Heart to hear that you made some unforgettable memories in Jordan , and Thank you for sharing you memories with us . Regards: Trip500 Team.
  Trip date: October 2023
• AD

  Adriana

  · October 19th, 2023
  I think they are just a group of friends trying to figure out how to start a travel agency. As far as actually helping, the only one was the driver.
  Trip date: October 2023
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  Charanjit

  · October 17th, 2023
  Had a great time with Adnan, was extremely helpful and full of knowledge. Gave us ample time for our tour's and drove us to great spots for photo's. Would really recommend this company and if you get Adnan that's a real bonus.
  

  Trip500 commented on this review

  Hello Charanjit, Thank you for your kind words , and we are thrilled to hear that your Driver went above and beyond to make your journey memorable . Thank you again for your kind words . Regards: Trip500 Team.
  
  Trip date: October 2023
• NM

  Neil

  · September 24th, 2023
  Small group, knowledgeable guide , comfortable coach and accommodations. It was a busy 3 day tour but very much worth it.
  

  Trip500 commented on this review

  Hello Neil , Thank you for your review and Thank you for being a valued Client .It's great to hear that you found the tour to be worth it; sometimes these shorter, jam-packed trips can provide unforgettable memories and a deep connection to the places... Show more
  
  Trip date: September 2023
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  Julianne

  · January 2nd, 2023
  There were only two of us (a couple - both experienced travellers - happy with basic accommodations). The plus side was that we had a private driver! The downside was that we were clearly an afterthought. Summary: Driver was good. Wadi Rum, Petra, and the Dead Sea are always magical places. You may have a much better experience than we did, especially in a group or a different time of year. Ask for names of accommodations and full itinerary before you depart. The choices for two out of three stops on this tour were a disaster and not selected with care. Bad reviews online, bad experience to match, clearly some incentive for the tour operator to bring tourists in. Petra: Look up reviews for Amra Palace Hotel. The tour organiser did call the hotel to try to help us with hot water after our own attempt with maintenance, but this hotel has serious problems and we had a predictably bad experience. It’s a run down hotel with a lot of problems and reviews make this very clear. No comparison to the example La Maison Petra in quality or location. Not a clean room, no hot water, and an unhygienic bad quality breakfast. (Staff member scooping up cereal to serve with bare hands. Moldy coffee machine.) Temperature controls in the room didn’t work. We were woken up several times by staff pounding on our door - ignoring do not disturb, thinking we were part of a departing bus tour, etc. We know that the tour operator can’t control these things, but they can control what hotel to book. Wadi Rum: This is a magical place and you will always have a good time. During the bad Petra hotel stay, I asked for the name of the camp we would stay in. The next morning, this changed and we were only notified because I asked to confirm the facilities at the camp. I believe this was an honest mistake, but the two camps were very different. The camp (“Caravan Camp”) that we stayed was very simple but had almost everything you could need. The family who runs it is lovely and we met some great people. The Bedouin tent was cosy and had many blankets, so we were nice and warm on a cold night. There was a shared bathroom that was large and clean. The included “jeep tour” was not really a perk. There was no communication about the timing of the tour. You ride in a truck bed and go to a few spots that are popular for photos. For us, these were all close together and rushed. There was no explanation. We were very lucky to have a knowledgeable woman in the truck who knew the area well. Next time, we would book our own guided tour. We stayed over New Years Eve. A large French tour group had a disco tent with loud music. The group had booked out most of the camp for their party. I’d keep in mind that not every camp is a quiet or meditative experience, especially if you are visiting over a holiday. We had fun, but would have preferred a more peaceful atmosphere. The dinner was top notch because of the large group though! Leaving the camp was difficult, since you need a lift from the camp to the visitor centre. Our driver had arranged with them. In the morning, we left very late, after some persistent questioning from me in English and Arabic. We were brought to a generic taxi parking lot instead of to our driver. Luckily he was able to help over the phone. Many people had similar issues trying to leave the camp. In the end, we would have had a smoother experience booking Wadi Rum on our own and we would have chosen a different camp, but we did have a nice time and we were happy there. Dead Sea: Look up O Beach Hotel and Resort Dead Sea reviews. Eat at a cold buffet. Get charged ridiculous fees for everything (towels, Dead Sea mud, locker key, etc.) - nothing is “free” here about your swimming. Dirty changing rooms with no basic amenities. You need to walk down many rusty, broken, dangerous stairs to the beach. Seriously, be careful - if you cut yourself on these stairs, you will need a tetanus shot. Lots of garbage and cigarette butts. Chairs are filthy and falling apart. There’s literally nowhere you can relax on the beach that isn’t filthy. The Dead Sea is magical, but this place was terrible. Avoid and buy a day pass for literally any other hotel with a private beach. It’s a shame this is where a tour would choose to bring visitors. I hope that our bad experience was unusual and unlucky. We do highly recommend the driver Jelal, who is kind and reliable.
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  Trip date: December 2022
• LR

  Leonardo

  · December 1st, 2022
  Ttttttttttyyyytyyyyyyyyyyyyyyy
  

  Trip500 commented on this review

  Dear Leonardo, you are most welcome.
  Trip date: October 2022
• PA

  Philip

  · October 19th, 2022
  Our driver was great 10 stars
  

  Trip500 commented on this review

  Dear Philip, Thank you so much for your 5-star review! Your feedback means the world to us. Best regards and many thanks for being such a great treveler! :) Trip500 Team
  Trip date: October 2022