Explore The Lost City of Petra & Wadi Rum

Traveler Reviews

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  Balbina5.0•January 2026
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  It was a great tour, my children and I enjoyed it very much. Emad has brought us closer to the history and culture of...
  It was a great tour, my children and I enjoyed it very much. Emad has brought us closer to the history and culture of Jordan. It has been an unforgettable few days. Thank you very much.Show more
  Traveled in January 2026
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  jessica5.0•January 2025
  It was a fantastic trip booked with Trip500. I highly recommend them to anyone looking for a great land tour in...
  It was a fantastic trip booked with Trip500. I highly recommend them to anyone looking for a great land tour in Jordan. Jebreel Masadeh always takes the time to answer any questions we may have, shares his knowledge, and provides us with all the necessary information.Show more
  Traveled in December 2024
  

  Reply from: Trip500

  Thank you so much for your wonderful review, Jessica! We're thrilled to hear that you had a fantastic trip with Trip500. It's great to know that Jebreel Masadeh made your experience even more enjoyable with his dedication and expertise. We truly appreciate your recommendation and look forward to helping you plan many more memorable adventures in the future! Safe travels!

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  Ian5.0•April 2024
  I created a custom 3 day solo traveler tour for Jordan and was able to see everything I wanted to visit. Adnan was a...
  I created a custom 3 day solo traveler tour for Jordan and was able to see everything I wanted to visit. Adnan was a king as a driver and chaperone who didn't just drive me from place to place but also helped secure excellent guides for the tourist site, gave useful instructions on visiting the areas (such as what to avoid), was punctual in his timing, and looked after me to ensure I had no issues during the trip. It was an immeasurable relief that he spoke my language with functional effectiveness. Khalid was also an excellent customer representative in ensuring I was able to do the activities I wanted to do and that I had no issues during the tour. Even though I decided to cancel an activity a few hours short of the scheduled time, Khalid was generous to offer a refund at my request. For those wishing to use this operator, you should know that the package price comes with transportation and lounging. If I had any issues with the experience, it would only be that the price for the trip did not come with entrance fees for the sites I visited, but that is all. It did not in the slightest affect how I felt visiting the places I wanted to see nor diminish the experience. Transportation was in a Hyundai Hybrid Sedan and lounging was in 4+ star hotels. This was my first time in Jordan and my finest. I can say with certainty that tourists will not be disappointed with this operator!Show more
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  Traveled in April 2024
  

  Reply from: Trip500

  Thank you so much for your kind words and detailed feedback! We're thrilled to hear you had such an amazing experience in Jordan. It’s great that Adnan went above and beyond to make your trip seamless and enjoyable—he really is a gem! ???? We’re also glad we could help tailor your itinerary to fit your needs and ensure you had a stress-free adventure. Your feedback about the entrance fees is valuable, and we’ll make sure to clarify that for future travelers. We're so happy this was your finest trip yet, and we hope to welcome you back to Jordan for more unforgettable memories! Safe travels and see you next time! ????

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  Giulio5.0•March 2024
  Very good service, driver and organization. Strongly suggest Jordan any time of the year. Is definitely something you...
  Very good service, driver and organization. Strongly suggest Jordan any time of the year. Is definitely something you have to see in your life.Show more
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  Traveled in March 2024
  

  Reply from: Trip500

  Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our service, driver, and organization. Jordan truly offers a remarkable experience year-round, and we're delighted to have been a part of your journey. We look forward to welcoming you back for more unforgettable adventures in the future!

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• KR

  Kenneth5.0•October 2023
  Petra was amazing and brilliant memories and photos. Make sure you give yourself plenty of time to explore it all....
  Petra was amazing and brilliant memories and photos. Make sure you give yourself plenty of time to explore it all. Wadi rum was a different experience and would fully recommend the longer jeep ride ending with an amazing sun setShow more
  Traveled in October 2023
  

  Reply from: Trip500

  Hello Kenneth. Thank you for your feedback , it warms our Heart to hear that you made some unforgettable memories in Jordan , and Thank you for sharing you memories with us . Regards: Trip500 Team.

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  Adriana2.0•October 2023
  I think they are just a group of friends trying to figure out how to start a travel agency. As far as actually...
  I think they are just a group of friends trying to figure out how to start a travel agency. As far as actually helping, the only one was the driver.Show more
  Traveled in October 2023
  

  Reply from: Trip500

  Dear Adriana, Thank you for taking the time to leave your feedback. We’re surprised by your comment and would like to clarify that Trip500 has been a fully licensed and professional tour operator for over 15 years & We are not a group of friends improvising we are a team of experienced travel professionals who have served thousands of happy travelers from around the world. We’re glad to hear you appreciated your driver, he is indeed a valued part of our team, and we’re proud of the excellent service he provides. However, we are also disappointed to hear that you didn’t feel supported beyond that. Our customer care team is always available throughout the trip, and we encourage all guests to reach out if anything is unclear or unsatisfactory so we can address it right away. We’re committed to providing reliable and enriching travel experiences, and we take all feedback seriously to ensure continued improvement. Warm regards, Trip500 Team

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  Charanjit5.0•October 2023
  Had a great time with Adnan, was extremely helpful and full of knowledge. Gave us ample time for our tour's and drove...
  Had a great time with Adnan, was extremely helpful and full of knowledge. Gave us ample time for our tour's and drove us to great spots for photo's. Would really recommend this company and if you get Adnan that's a real bonus.Show more
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  Traveled in October 2023
  

  Reply from: Trip500

  Hello Charanjit, Thank you for your kind words , and we are thrilled to hear that your Driver went above and beyond to make your journey memorable . Thank you again for your kind words . Regards: Trip500 Team.

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  Neil5.0•September 2023
  Small group, knowledgeable guide , comfortable coach and accommodations. It was a busy 3 day tour but very much worth...
  Small group, knowledgeable guide , comfortable coach and accommodations. It was a busy 3 day tour but very much worth it.Show more
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  Traveled in September 2023
  

  Reply from: Trip500

  Hello Neil , Thank you for your review and Thank you for being a valued Client .It's great to hear that you found the tour to be worth it; sometimes these shorter, jam-packed trips can provide unforgettable memories and a deep connection to the places you visit. Here's to more adventures and memorable journeys in the future! Trip500 Team.

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  Julianne3.0•January 2023
  There were only two of us (a couple - both experienced travellers - happy with basic accommodations). The plus side...
  There were only two of us (a couple - both experienced travellers - happy with basic accommodations). The plus side was that we had a private driver! The downside was that we were clearly an afterthought. Summary: Driver was good. Wadi Rum, Petra, and the Dead Sea are always magical places. You may have a much better experience than we did, especially in a group or a different time of year. Ask for names of accommodations and full itinerary before you depart. The choices for two out of three stops on this tour were a disaster and not selected with care. Bad reviews online, bad experience to match, clearly some incentive for the tour operator to bring tourists in. Petra: Look up reviews for Amra Palace Hotel. The tour organiser did call the hotel to try to help us with hot water after our own attempt with maintenance, but this hotel has serious problems and we had a predictably bad experience. It’s a run down hotel with a lot of problems and reviews make this very clear. No comparison to the example La Maison Petra in quality or location. Not a clean room, no hot water, and an unhygienic bad quality breakfast. (Staff member scooping up cereal to serve with bare hands. Moldy coffee machine.) Temperature controls in the room didn’t work. We were woken up several times by staff pounding on our door - ignoring do not disturb, thinking we were part of a departing bus tour, etc. We know that the tour operator can’t control these things, but they can control what hotel to book. Wadi Rum: This is a magical place and you will always have a good time. During the bad Petra hotel stay, I asked for the name of the camp we would stay in. The next morning, this changed and we were only notified because I asked to confirm the facilities at the camp. I believe this was an honest mistake, but the two camps were very different. The camp (“Caravan Camp”) that we stayed was very simple but had almost everything you could need. The family who runs it is lovely and we met some great people. The Bedouin tent was cosy and had many blankets, so we were nice and warm on a cold night. There was a shared bathroom that was large and clean. The included “jeep tour” was not really a perk. There was no communication about the timing of the tour. You ride in a truck bed and go to a few spots that are popular for photos. For us, these were all close together and rushed. There was no explanation. We were very lucky to have a knowledgeable woman in the truck who knew the area well. Next time, we would book our own guided tour. We stayed over New Years Eve. A large French tour group had a disco tent with loud music. The group had booked out most of the camp for their party. I’d keep in mind that not every camp is a quiet or meditative experience, especially if you are visiting over a holiday. We had fun, but would have preferred a more peaceful atmosphere. The dinner was top notch because of the large group though! Leaving the camp was difficult, since you need a lift from the camp to the visitor centre. Our driver had arranged with them. In the morning, we left very late, after some persistent questioning from me in English and Arabic. We were brought to a generic taxi parking lot instead of to our driver. Luckily he was able to help over the phone. Many people had similar issues trying to leave the camp. In the end, we would have had a smoother experience booking Wadi Rum on our own and we would have chosen a different camp, but we did have a nice time and we were happy there. Dead Sea: Look up O Beach Hotel and Resort Dead Sea reviews. Eat at a cold buffet. Get charged ridiculous fees for everything (towels, Dead Sea mud, locker key, etc.) - nothing is “free” here about your swimming. Dirty changing rooms with no basic amenities. You need to walk down many rusty, broken, dangerous stairs to the beach. Seriously, be careful - if you cut yourself on these stairs, you will need a tetanus shot. Lots of garbage and cigarette butts. Chairs are filthy and falling apart. There’s literally nowhere you can relax on the beach that isn’t filthy. The Dead Sea is magical, but this place was terrible. Avoid and buy a day pass for literally any other hotel with a private beach. It’s a shame this is where a tour would choose to bring visitors. I hope that our bad experience was unusual and unlucky. We do highly recommend the driver Jelal, who is kind and reliable.Show more
  Traveled in December 2022
  

  Reply from: Trip500

  Dear Julianne, Thank you for your detailed feedback. We're truly sorry that parts of your trip did not meet expectations especially regarding hotel comfort and communication. Your concerns are valid and have been taken seriously. Please note that your tour occurred during the New Year holiday, a high-demand period that affected hotel availability and group dynamics. That said, we’ve already upgraded all hotels to 5-star options at no extra cost for future guests, to ensure greater comfort and satisfaction. We’re glad you enjoyed the stunning destinations and appreciated your driver he’s a valued member of our professional team. Lastly, just to clarify: Trip500 has been operating for over 15 years as a licensed tour company, not a casual or new venture. Thank you again for helping us improve we’d love the chance to welcome you back with the premium experience you deserve. Warm regards, Trip500 Team

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  Philip5.0•October 2022
  Our driver was great 10 stars
  Traveled in October 2022
  

  Reply from: Trip500

  Dear Philip, Thank you so much for your 5-star review! Your feedback means the world to us. Best regards and many thanks for being such a great treveler! :) Trip500 Team

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