Panoramic Canadian Rockies (Rocky Mountaineer SilverLeaf)

Traveler Reviews

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  Penny

  September 16th, 2025
  3
  We had a great time, but there were a lot of issues. The tour guide was new to costsavers and unsure of many things....
  We had a great time, but there were a lot of issues. The tour guide was new to costsavers and unsure of many things. Lots of mistakes made by the company making it hard for tour guide and bus driver.Show more
  Traveled in August 2025
  

  Reply from: Costsaver

  Thank you for travelling with us and for sharing your feedback. We are pleased to hear that you had a great time on your tour, but we are very sorry to learn that you also experienced some difficulties along the way. We understand how important it is to feel confident in the guidance provided throughout a journey, and we regret that the challenges you described affected your experience. Your comments regarding the support for both the Travel Director and driver are very valuable, and we will ensure they are carefully reviewed by our team. We truly appreciate you bringing this to our attention and hope that, despite the issues encountered, you were still able to enjoy the destinations and make lasting memories. We would be delighted to welcome you on another journey in the future, where we aim to provide you with a smoother and more enjoyable experience.

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  Linda

  June 24th, 2023
  4
  Tour director and driver were outstanding. Saw informative videos during the bus rides. Hotels were very comfortable...
  Tour director and driver were outstanding. Saw informative videos during the bus rides. Hotels were very comfortable and close to activities. Self baggage handling was fine except in the case of a hotel without an elevator. Food not included was not a problem as there were many choices nearby the hotels. Scenery was spectacular. Very fun group of people from Australia, India, and the U.S.Show more
  Traveled in June 2023
  

  Reply from: Costsaver

  Thank you for sharing such positive feedback regarding your trip experience with our Travel Director and Coach Driver. At Costsaver, we understand the importance of having a great team working with our guests to deliver incredible trips, and we are beyond thrilled to know that they created such a fun and caring atmosphere. We will happily pass your feedback to our Operations team to ensure they receive your thanks and praise. That said, we still hope that you have taken lots of lasting highlights away from your time in Canada.

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  Ivan

  May 14th, 2023
  5
  We were very happy with the quality of the tour due to timely narratives related to culture, scenic features, and...
  We were very happy with the quality of the tour due to timely narratives related to culture, scenic features, and wildlife. The tour director and driver team were entertaining, respectful, and extremely effective in the management of travel logistics. The tour bus was roomy, comfortable, and maintained quite clean by the driver.Show more
  Traveled in April 2023
  

  Reply from: Costsaver

  Thank you for taking the time to share your positive feedback with us. It is wonderful to learn that your Travel Director and Coach Driver were able to provide you with personalised and professional service, allowing you to immerse yourself in the beauty of Canada. It was great to read our coaches met your expectations on cleanliness and that you travelled in comfort, as this is a crucial factor in enjoying your time on the road. That said, we look forward to the opportunity to welcome you back again soon for another amazing trip.

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  Kim

  November 20th, 2022
  3
  The trip was fine but the tour director was totally hopeless. Bus driver was fabulous but I felt disappointed in...
  The trip was fine but the tour director was totally hopeless. Bus driver was fabulous but I felt disappointed in Lake Louise as there were hundreds of people standing at the lake's edge and you couldn't get any decent photos. I would not particularly recommend this tour as it felt disorganised.Show more
  Traveled in September 2020
  

  Reply from: Costsaver

  We thank you for your feedback. We are delighted to learn you were pleased with our Coach Driver, as they have intense training on making safety and reliability their top priority to always make sure our valuable guests are safe. It's concerning to learn that you felt that you were not well-served by our Travel Director and they lacked professionalism, as a great Travel Director is essential to our guests' overall enjoyment and comfort on any of our trips. As such, we are surprised to learn that this may have differed from what you experienced on this rare occasion. We would like to assure you that your feedback has been shared with our Operations team for their attention and appropriate action going forward. With that in mind, hopefully, we will have the chance to restore your impression of our experiences in the future.

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  Karen

  September 29th, 2019
  4.5
  It was fantastic I really enjoyed everything about this tour I saw so much of Canada and our tour guide Robins was...
  It was fantastic I really enjoyed everything about this tour I saw so much of Canada and our tour guide Robins was so knowledgable.Show more
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  Traveled in September 2019
  

  Reply from: Costsaver

  It certainly pleases us to learn that your Tour Director went above and beyond to make your time in Canada a memorable one. Also, we are very happy to learn that you enjoyed your complete experience on the road. Furthermore, we truly look forward to welcoming you back soon to explore more amazing destinations.

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  Pamela

  September 23rd, 2019
  4.5
  Great tour scenery was spectacular.
  Traveled in September 2019
  

  Reply from: Costsaver

  It certainly pleases us to learn that your overall experience in Canada with CostSaver was a successful one. Furthermore, we truly look forward to our next journey together soon.

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  Debra

  July 7th, 2019
  4.5
  Tour was very good. Although a few optional excursions had to be cancelled due to rain and low lying clouds. I felt...
  Tour was very good. Although a few optional excursions had to be cancelled due to rain and low lying clouds. I felt we were shown all the main attractions within the timeframe of the tour. Our tour guide Virginia Wood was excellent, having expansive knowledge of the area we covered and was able to answer all questions that were asked. Bill Rankin our driver, was also excellent. Never worried once about his driving ability. He was courteous and jovial the whole trip. Only thing complained about the most was the fact that when taking photos through the tinted glass windows, was the reflections in the glass showing in most pictures. Not sure how or if this can be rectified, but our tour director said she would discuss this with management. I enjoyed the tour and sites so much, I am coming back next year to hire a car and drive to see some of what we couldn’t fit in to the tour. All in all, I highly recommend this tour.Show more
  Traveled in June 2019
  

  Reply from: Costsaver

  Thanks for reviewing your guided holiday with Trafalgar. We truly regret to read that you were unfortunate enough to experience weather that was less than desirable on your trip. At times such as these, itinerary variations may be necessary. If it is the case that sightseeing opportunities are limited or unavailable for any reason, our Travel Directors will always try to provide our guests with a similar experience of the same quality where possible. Nonetheless, given that we value our guests' well-being above all else, it troubles us to learn that you felt inconvenienced by the way in which days activities were restructured and we have shared your thoughts with our Operations Department for their consideration and review. Furthermore, we have noted your concerns regarding the window glass affecting your photos and have also brought this to the attention of our Product Development Team, as there is nothing better than our guests’ input when considering ways to improve our product. That said, we are delighted to read that you enjoyed your overall trip, while the knowledge and expertise of Virginia and Bill helped to create a truly memorable experience. With this in mind, we hope that you will join us for another shared adventure, wherever and whenever you decide that might be.

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  snabel

  May 8th, 2019
  5
  Great experience!!! I loved every second of this trip. beautiful country and Awesome tour guide!
  Traveled in April 2019
  

  Reply from: Costsaver

  We are delighted to learn that your experience in Canada with Costsaver was a total success. We are even happier to hear that our staff’s passion and dedication shined throughout your time on the road. Furthermore, we look forward to sharing more amazing destinations with you in the near future.

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  Kay

  May 8th, 2019
  4
  Great time to be in the Rockies
  Traveled in April 2019
  

  Reply from: Costsaver

  We are very pleased to hear that your time on the Panoramic Canadian Rockies tour was a memorable one. On top of that, we hope that you were able to go back home with some amazing memories and we look forward to welcoming you back in the near future.

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  Dianne

  May 7th, 2019
  4.5
  This turned out to be a great tour, little hesitant at first with the lack of inclusions. Most hotels were in a good...
  This turned out to be a great tour, little hesitant at first with the lack of inclusions. Most hotels were in a good area of town, the Pinnacle in Whistler was excellent. Dinners were not included but there was usually a pub nearby with good meals. We had a great group of people, which helps make the experience even better.Show more
  Traveled in April 2019
  

  Reply from: Costsaver

  Thank you for sharing your thoughts on the Panoramic Canadian Rockies trip with Costsaver. We are extremely happy to learn that you enjoyed your complete experience on the road with us. Furthermore, we are elated to have shared our passion for travel with you and we equally look forward to exploring more amazing destinations with you soon.

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