Italy on a Budget Tours

Thank you for taking the time to share your feedback, we truly value all comments as they help us improve and provide clarity for future guests. We’re pleased to hear that you enjoyed the individual tours included in your itinerary. At the same time, we must admit that your rating came as a surprise, and we would genuinely appreciate a bit more detail on which aspects did not meet your expectations. To clarify, the 4-day / 3-night experience is structured as a partially guided package, combining accommodation and independent time in Florence with selected guided excursions. Specifically, your program included: – Day 1: arrival, check-in, and a Florence walking tour (organized privately for you) – Day 2: free day in Florence, with optional activities available (such as cooking classes, museum visits, and guided tours, which you chose not to add) – Day 3: full-day excursion to Pisa & Cinque Terre (approx. 12 hours, 7:00 AM – 7:00 PM) – Day 4: Tuscany tour (approx. 7 hours, 10:00 AM – 5:00 PM, in a semi-private minivan tour) This structure is clearly outlined in the experience description and is designed for travelers who appreciate a balance between guided activities and personal time, rather than a fully escorted itinerary. Additionally, following your initial request to cancel due to personal reasons related to accommodation, we worked instead to adapt your booking so that you could still participate in all planned tours while arranging your own accommodation independently. We also adjusted the total cost in your favor, allowing you to avoid the cancellation penalties that would normally apply when cancelling 20 days prior to departure. Throughout your trip, our team remained available to assist you in real time. Given that you mentioned enjoying the tours themselves, we would truly appreciate understanding what specifically led to your overall rating, as this would help us improve both the experience and how it is communicated. You are also welcome to reply directly to our previous emails. Thank you again for your feedback, we remain at your disposal and hope to welcome you again in the future.

This review is completely false and contains inaccurate information! Accommodations: The list of hostels was sent to the client by email weeks in advance prior to the tour. He had enough time to revise the info and raise any concerns he might have had including the possibility to upgrade. Nothing was done from his side! We would like to clarify that the hostels used are part of important hostel chains in Italy which offer high standards for budget accommodations. If you are not an hostel person, online you also have the option to book a different type of accommodation. Transportation: The tour is conducted by fast speed train between cities and all train tickets were provided and included in the tour package! Walking: All the cities which are pedestrians can be easily visited by foot and all the orientation walks included in the itinerary had the of length of 3 hours. Rome, which is a bigger city with more things to visit, have a length of 4h max with multiple stops for photos. Guides: We have no record whatsoever in 20 years of activity about guides being late 40 minutes which is absurd. This can be proved anyway with our daily log. Social Media: We have a dedicated team for all our guests during the tour which can be contacted to the dedicated whatsapp number, phone and email provided to the clients. The social media managers are not in charge or informed about the operation of a tour. Even though this client was informed, he continued using the wrong channel to have answers. Overall Experience: Regarding us we are sorry if his expectations where different but the whole team supported him for the entire week with absurd complaints by also offering free of charge non due upgrades which obviously have not been appreciated.

Thank you so much for your lovely words about our Mamma Mia tour! We're really happy you could experience Italy from the South to the North with no stress, enjoying every stop (Rome, Nples, Amalfi, Florence, Tuscany, Pisa & Cinque Terre and Venezia) and creating beautiful memories! We're glad you learnt new facts about our culture and we really appreciate your recommendation! Hope to see you soon around Italy to discover more!

Many thanks for sharing your experience on our Amalfi Coast Experience! We're glad you loved our beaches and local recommendations to live an authentic experience! Almalfi Coast, Positano, Sorrento and Naples are all special places to enjoy Italy! Hope to see you soon with us again!