Across Africa Tours & Travel

Dear Alessio, Thank you for your wonderful feedback! We’re delighted you had a great time in Madagascar and that our guides and team could support you smoothly, especially with the flight changes. We truly appreciate your trust and look forward to welcoming you again in our other adventures to Africa!

Dear Iris, Thank you for taking the time to share your review. We sincerely regret that your experience did not fully meet your expectations. However, we would like to clarify a few points for accuracy. The tour booking details, including the full itinerary, were shared well in advance, and a pre-departure briefing was conducted to address any questions or concerns prior to arrival. Regarding accommodation, all hotels provided were 4-star properties as outlined in the program, and we are pleased that adjustments were made promptly after your concern regarding room size was raised. On the matter of communication, we were surprised by your comment, as a dedicated WhatsApp group was created to ensure clear and consistent daily updates, including briefings for the following day’s schedule. Additionally, as the itinerary spans multiple destinations, different local guides are assigned in each city to ensure specialized and efficient service delivery. We truly appreciate your acknowledgment of the improvements made during the tour. Your feedback is valuable, and we will continue to use it to strengthen our planning, coordination, and overall service standards. We regret any inconvenience experienced and thank you once again for your time and feedback. Kind regards, Public Relation Manager

Dear Mehmet, Thank you for your kind words about our guide and driver. We’re delighted to hear they contributed positively to your Africa tour experience. We sincerely apologize for the inconvenience regarding the hotel arrangements. As noted in our tour details, accommodation listings are subject to change based on availability at the time of booking. That said, we understand how important comfort and expectations are, and we regret that the alternative arrangements did not meet your standards. Your feedback is very important to us, and we will continue working closely with our partners to ensure consistent quality and clearer communication moving forward. We also take your comments seriously and remain committed to maintaining the high standards our guests expect. Thank you again for sharing your experience, and we hope to welcome you on another journey with us in the future.

Dear Gini, Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed some of the hotels, particularly Canelya and Morada Lodge Cove. At the same time, we sincerely apologize for the issues you encountered with several of the accommodations, including concerns around cleanliness, maintenance, service, and your arrival experience. This is certainly not the level of quality we strive to provide. While hotel selections may occasionally vary depending on availability especially in more remote regions where options can be limited we always aim to choose the best possible properties in each location. We regret that some aspects of your stay did not meet your expectations. Please know that your feedback is extremely valuable to us. We are actively working with our partners to improve consistency, enhance communication, and ensure a better overall experience for our guests. Your comments have been taken seriously and will help guide these improvements. Thank you again for sharing your experience. We truly hope to have the opportunity to welcome you on another journey with us in the future.

Dear Mr. Kramer, Thank you very much for taking the time to share such a detailed review of your recent trip through Gambia and Senegal. We are delighted to hear that you enjoyed the excursions, the local experiences, and the hospitality of our guide and driver, Mr. Ansu Jawara. He is indeed passionate about birdwatching and photography, and we’re glad his enthusiasm added value to your journey. We also appreciate your honest feedback regarding the accommodations in Senegal and the challenges with the Peugeot 206. Please accept our apologies for the inconvenience caused by the vehicle issues. We are reviewing our fleet management procedures to ensure future trips run even more smoothly. It is wonderful to know that despite these challenges, you were able to enjoy the local cuisine, picnic lunches, and your overall travel experience. Your kind acknowledgment of Mr. Ansu’s efforts, as well as the resolution we provided at the end of your trip, is greatly appreciated. We look forward to welcoming you on another adventure in the future, and we hope to make it an even more seamless and enjoyable experience.

Dear Sumati, Thank you, for taking the time to share your review. To clarify, the program itself was not changed. The Jazz Festival operates only between May and June, as stated in the itinerary, and was therefore not available during your travel dates. We proposed alternative excursions at an additional cost, but these were not confirmed hence we couldnt arrange them for you. We appreciate your understanding.

Dear Magnan, Thank you for sharing your experience. We’re glad the trip met your expectations overall. We appreciate your patience and take your feedback seriously as we continue improving coordination with our partners to ensure even smoother journeys in the future.

Dear Murali,' Thank you for sharing your feedback. We’re pleased to hear the tour met your expectations and that our team was responsive and professional throughout your journey. We appreciate your honest comments regarding guiding, accommodation, and road conditions, which are valuable for ongoing improvements. Thank you for your recommendation, and we hope to welcome you again for another enriching experience.

Dear Murali, Thank you for your kind and detailed feedback. We’re delighted to hear you enjoyed the tour experience, our dedicated team, and the beautiful sights of Mauritius. We appreciate your honest comments regarding the hotel and dining, which have been noted and shared for improvement. Thank you for recommending the tour to your friends—we truly value your support and hope to welcome you again in the future.

Dear William, Thank you for sharing your experience. We’re glad you enjoyed the trip and appreciated Theo’s guidance. Your tips about staying in the park and visiting the waterhole are very helpful. We hope to welcome you on another adventure in the future!