Across Africa Tours & Travel

Dear Katelijin. Thank you for taking the time to leave us a review. We are glad you enjoyed your safari. Thank you for the opinion; it helps us learn and grow. We hope to receive future bookings from you to Africa.

Hi Justus, Thank you for taking the time to give us your feedback and for sharing some pictures. We are glad you had a great time in Dubai and enjoyed our services. We train hard to exceed customers expectations. We look forward to another booking with you soon.

Hi Barry, Thank you for taking the time to leave us a review. We are glad you enjoyed the desert tour safari from Marrakech. We hope to receive future bookings from you to Africa. Stay safe!

Hi Magdalena, Thank you for taking the time to leave us a review and the shout-out to the guide, Lukas. We are glad you enjoyed your safari to Namibia. We hope to receive more bookings from you in the future.

Dear Karen, We very much appreciate the time you took in writing your feedback, as it helps us see things from your perspective. 1. You paid $621 to cater your a private room; the rate of this tour was $628 PP based on two people sharing 2. You requested the trip to be changed since you did not want to take the covid19 test and the journey as organized. However, we are investigating the overall experience on tour to make sure no travels id left stranded 4. We tried to accommodate you each day, but every day you had new demands; we work on improving our customer services to accommodate the needs of all customers in the future 5. The driver got there on time, not to experience late pick up as the first day. He waited for you in the lobby until your scheduled start time arrives 6. We shared the itinerary more than twice together with information-packed. Every day you could get a departure text sent to your phone for the pick time on the next trip. It's unfortunate we still got a one-star shy 7 Customer services shared the departure information on your phone and replied promptly to all your questions; You were advised accordingly on the itinerary through chat and WhatsApp test from customer services in Dubai and head office. 8. Before booking, we mentioned the hotel we have available is Hilton Al-Mina; both hotels offer the same services and ensure you'll get your free shuttle rides. 9. You mentioned you want to see the new Dubai city, which was not part of the itinerary. To accommodate this, we have to remove the market "Souk" and replace JBR, Dubai Frame, Atlantis Hotel, Burj Khalifa, etc., 10. We advise airport process is very rapid in Dubai and will take a few minutes to pass the immigration. However, you decided to decline our advice and request pick at 5 am. Upon arrival, you informed the customer service you needed to be picked up 2 hours before your request. We got you another ride to the hotel to avoid you keeping you at the airport. You also wanted an extra day accommodation which you had declined earlier since the check-in was 3 pm. We advised it better to get to the airport bit early to hit the long lines at Turkish airlines on the Departure date. We informed you the driver would be there at 5:15 am, and if you decide to leave at the airport earlier, we respect your decision, and drop off will be at 5.30. Sadly, this was misinterpreted, whereas we wanted you to get to the airport on time. We are incredibly sorry about the issues with your trip. Please feel free to contact us directly if you have any questions or be of further assistance. We hope you are having a great day. Thank you and kind regards, Tecla O'Hara Customer Relations Manager

@Astro Thank you for choosing Across Africa Tours & Travel as your travel plug. We can't wait to make your next adventure a poet!

@Osito We are honored by your kind remarks. We take it above and beyond to exceed our customers' expectations. We hope to receive more bookings from you in the future.

@Chris Annette, we are glad you enjoyed your adventure to Morrocco with us. We hope to see you on more coming adventures to Africa

Dear Ashley, Thank you for taking the time to provide us with feedback and sharing some amazing photos with us. We are glad that you enjoyed our services in Namibia. We train hard to exceed our customers' expectations. We hope to receive more bookings from you in the future.