Best of Palawan & Manila - 8 days

Traveler Reviews

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  Alan5.0•February 2026
  The tour was awesome. Problems with On The Go's customer service... I booked a tour in the Philippines with On The...
  The tour was awesome. Problems with On The Go's customer service... I booked a tour in the Philippines with On The Go Tours and, honestly, I cannot give them a positive review. I’m not someone who typically writes negative reviews—everyone can have an off day. However, in this case, the company consistently failed to meet even basic customer service expectations and did very little to justify the commission they likely charged local tour operators for acting as an agent. Communication from their team was nearly non-existent and often incomplete. I booked two back-to-back Philippine tours as a solo traveler, which immediately became the first challenge they seemed unable to handle. Pricing changes were misquoted and inaccurate until just a few days before my departure. While they did attempt to make amends by reducing the overall cost by 20%, the situation ultimately forced me to cancel the second tour due to the high cost of traveling solo. They provided little to no response to questions I asked regarding itineraries, plans, and included services, repeatedly stating that the local tour provider in the Philippines would handle those details. This is where the communication breakdown became most severe. Having spent most of my career in customer service, I firmly believe that an agent is responsible for clear, accurate, and timely communication. That is the bare minimum required to earn a share of commission—and On The Go Tours fell well short of that standard. After discussing these issues directly with the local tour operators, they explained that they rely on On The Go Tours to properly inform and prepare guests before any handoff to on-site guides. On The Go Tours should have provided itineraries, schedules, tickets, and vouchers prior to departure. This did not happen. In fact, I did not receive a ticket for the air-travel portion of the tour until after I had already arrived at the airport to depart. Once the tour itself began, it became clear that the local providers did everything possible to deliver an excellent experience. Every guide was outstanding, every tour was beautiful and well executed, and each hotel exceeded my expectations for local accommodations. A heartfelt thank you and congratulations to Annset Holiday, Inc.—they were exceptional in every way. They answered all my questions, communicated promptly, and arranged truly excellent tours and guides. If you’re planning a trip to the Philippines, I highly recommend booking directly with Annset Holiday, Inc. As for On The Go Tours, I would strongly advise against using them for a Philippine trip. Their customer service simply does not measure up—even to a very low bar.Show more
  Traveled in January 2026
  

  Reply from: On The Go Tours

  We are sorry to hear about your experience and appreciate you taking the time to share your feedback. It’s great to hear that the local providers and guides were able to make your tours enjoyable. Please know your concerns about communication and service have been noted, and we have already addressed them in a formal response to your feedback. - On the Go Tours

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