Cebu to Boracay Adventure - 10 days

Reviews from other tours by On The Go Tours

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  Alan5.0•February 2026
  The tour was awesome. Problems with On The Go's customer service... I booked a tour in the Philippines with On The...
  The tour was awesome. Problems with On The Go's customer service... I booked a tour in the Philippines with On The Go Tours and, honestly, I cannot give them a positive review. I’m not someone who typically writes negative reviews—everyone can have an off day. However, in this case, the company consistently failed to meet even basic customer service expectations and did very little to justify the commission they likely charged local tour operators for acting as an agent. Communication from their team was nearly non-existent and often incomplete. I booked two back-to-back Philippine tours as a solo traveler, which immediately became the first challenge they seemed unable to handle. Pricing changes were misquoted and inaccurate until just a few days before my departure. While they did attempt to make amends by reducing the overall cost by 20%, the situation ultimately forced me to cancel the second tour due to the high cost of traveling solo. They provided little to no response to questions I asked regarding itineraries, plans, and included services, repeatedly stating that the local tour provider in the Philippines would handle those details. This is where the communication breakdown became most severe. Having spent most of my career in customer service, I firmly believe that an agent is responsible for clear, accurate, and timely communication. That is the bare minimum required to earn a share of commission—and On The Go Tours fell well short of that standard. After discussing these issues directly with the local tour operators, they explained that they rely on On The Go Tours to properly inform and prepare guests before any handoff to on-site guides. On The Go Tours should have provided itineraries, schedules, tickets, and vouchers prior to departure. This did not happen. In fact, I did not receive a ticket for the air-travel portion of the tour until after I had already arrived at the airport to depart. Once the tour itself began, it became clear that the local providers did everything possible to deliver an excellent experience. Every guide was outstanding, every tour was beautiful and well executed, and each hotel exceeded my expectations for local accommodations. A heartfelt thank you and congratulations to Annset Holiday, Inc.—they were exceptional in every way. They answered all my questions, communicated promptly, and arranged truly excellent tours and guides. If you’re planning a trip to the Philippines, I highly recommend booking directly with Annset Holiday, Inc. As for On The Go Tours, I would strongly advise against using them for a Philippine trip. Their customer service simply does not measure up—even to a very low bar.Show more
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  Ryan5.0•October 2026
  This tour provides a rich introduction to China’s culture, language, history, cuisine, and natural beauty. Our guides...
  This tour provides a rich introduction to China’s culture, language, history, cuisine, and natural beauty. Our guides were friendly, knowledgeable, well-organized, and sensitive to our needs. Highly recommend it!Show more
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  John5.0•September 2026
  We had a fantastic tour starting in KL and finishing in KK. The organisation, tour guides and hotels were...
  We had a fantastic tour starting in KL and finishing in KK. The organisation, tour guides and hotels were exceptional, especially the Shangri-La in KK. Jonathan was exceptional in contacting us to ensure all pick ups went smoothly. We would thoroughly recommend this tour but would point out that you do not meet up and tour as a single group and that this might not suit everyone. For us the freedom to tour KL as we pleased and arrange our own tour down to Malacca was exactly what we wanted. Date of experience: September 2026Show more