Complete Portugal and Northern Spain (from Lisbon to Madrid)

Traveler Reviews

• 

  Tunmise

  October 12th, 2025
  2.0
  I’m writing to express my disappointment with my overall experience using Tourradar and Europamundo. To start...
  I’m writing to express my disappointment with my overall experience using Tourradar and Europamundo. To start with, I had a serious issue with my eSIM, which could have left me stranded in Europe. Despite reaching out through every available channel—chat, email, and phone calls—the responses I received were repetitive and unhelpful. My complaint was not about loading or registering the SIM; it was that I could not top up my eSIM because I couldn’t sign in to my Tourradar account. Unfortunately, no one seemed to actually listen to this concern. The team kept sending the same generic instructions and never provided a working solution or any follow-up. There were no check-ins, no confirmation that the issue was resolved, and no genuine customer support effort. Moving on to the tour experience, I joined a Spanish-led tour where English speakers were sometimes included as an afterthought. If you’re considering this tour, make sure to ask in advance how many English speakers will be present. If you’re the only one, you’ll likely feel left out and excluded, as English translations and explanations can be inconsistent or incomplete. If possible, I’d recommend opting for an English-only tour, as the guides’ English proficiency levels varied from moderate to very limited. In terms of organization, the tour also lacked clarity. When I began my trip in Portugal, there was no communication about meeting times or gathering points, no posted information in the hotel lobby, and overall poor coordination. That said, I would like to acknowledge and thank Hiren, Begonia (local guide in Santiago de Compostela), Pedro, and Juliana—they were professional, kind, and made genuine efforts to improve the experience. Pedro, in particular, was the most fluent English speaker and very accommodating. Overall, this experience fell short of expectations, both in customer service and tour organization. I hope Tourradar takes this feedback seriously and improves communication, responsiveness, and clarity; I however will not be returning.Show more
  Traveled in September 2025
  

  Reply from: Europamundo

  Regarding the information about the tour departure, it is always indicated before purchase that the schedules and meeting points are available in the hotel lobby, and that the guides will post the corresponding notices. In your case, the notice was posted at 6:00 pm, confirmed by the hotel. We regret if it was no longer visible later, but the hotel confirmed that it had been placed. Regarding the bilingual tour, this information is also communicated before purchase. Our guides always provide information in both Spanish and English, except for personal questions from passengers, which are answered in the language spoken by the passenger. All our guides hold a C1 English certification. We appreciate your comments about the guides and regret that the experience did not meet your expectations. Your feedback is valuable and will be taken into account to continue improving our services. Kind regards, Europamundo team

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• N

  Nigel Ivan

  September 10th, 2025
  3.0
  The trip was good, we had a good tour. But only breakfast was included and two dinners, which seems prickly...
  The trip was good, we had a good tour. But only breakfast was included and two dinners, which seems prickly considering the overall price of the adventure. When we went for a tour of Italy last year, all meals were included and the overall trip was cheaper. Before the tour we were asked if we wanted a double bed or twin beds in the hotels, so since I went with my wife, I asked for a double bed, and out of the 11 nights, only 3 nights did we have a double bed, and the last two nights in Madrid, it was only because I asked that the hotel changed our room. I had asked several times, and was told by Europamundo that they were not in control of the rooms, but each time I asked the hotel, and I was told that it was Europamundo who booked the room with twin beds and that they could not change it. Whenever I was sleeping in the twin beds, I was falling several times down the middle, so most nights I was not feeling rested. Otherwise most of the tour was in Spanish, and some guides were doing the translations, but from Oviedo, we had an American guide and that was a lot better. Sometimes the coach driver was going too fast, especially on bends in high mountain roads and it was scary, my wife had a panic attack and was threatening to quit the tour, but the guide talked to the driver and he eventually slowed down. The tour itself was good, we saw a lot of Portugal, and we had some good explanations of some cultural architecture, and the towns were worth visiting. Sometimes we did not spend enough time in some areas, and we would have loved to have a local guide for every town/village we had visited. We only had 4 local guides overall. And when we arrived in Madrid, we had the impression that we were just dumped there, and they did not follow the tour programme anymore, and their explanation was to say that they reserve the right to modify the program. In fact, they did not follow at all, and it is only thanks to a guide who was looking after another group that we managed to see the Bernabeu, because he felt sorry for 5 of us who being abandoned by Europamundo. And then they replaced the morning tour with a 2 hour afternoon one which was ok, and the guide there did take time to translate in English, but it really should have happened in the morning thus leaving us the afternoon free, as per the published programme. Overall, despite all those problems, we did enjoy the tour, it was a good voyage of discovery, and we’ve would recommend it only if they fix a few things.Show more
  Traveled in August 2025
  

  Reply from: Europamundo

  Dear Nigel, Thank you very much for sharing your experience and providing such detailed feedback about the “Complete Portugal and Northern Spain” tour. We are glad to hear that, despite the inconveniences, you enjoyed the journey and the discovery of the cities and landscapes. Regarding the meals, we would like to remind you that not all of our tours include the same dining services or have the same logistics, and this is always clearly indicated before purchase, including which meals are included in each program. Concerning the beds, we can assure you that a double room was requested for you at all hotels. We have verified with all accommodations, and as indicated before purchase, the final assignment depends on the hotel’s availability. Often, hotels have rooms intended for individual reservations, and when booking for groups, rooms are assigned according to availability. We deeply regret that this affected your rest, and we will speak with the hotels to clarify why you received incorrect information in some cases. Regarding the rest of your comments, we take note of your observations about tour logistics, driving speed, and the availability of local guides. Your experience helps us continue improving coordination and service during our tours, and we will forward your feedback to the relevant departments for review and improvement. We greatly appreciate your honesty and recommendations, and we are pleased to know that, despite the inconveniences, you were able to enjoy the trip. Sincerely, Europamundo team

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  Janice

  October 27th, 2024
  4.0
  We liked nearly all the sites we visited. The main problem seemed to be time. We would have a time to be back to...
  We liked nearly all the sites we visited. The main problem seemed to be time. We would have a time to be back to the bus, which was never enough time to walk to and from the bus, find a place to eat, use the washrooms and shop too. Maybe there was just too much time spent trying to see too much in the tour we chose. Some of the spanish speaking guides spoke very fast and very long, but the English guides seemed to speak much quicker, maybe 7-9 minutes vs. 20 of spanish. We did meet so many nice people on the trip and learned a lot.Show more
  Traveled in October 2024
  

  Reply from: Europamundo

  Thank you for sharing your insights! We’re glad to hear you enjoyed nearly all the sites visited and had the opportunity to meet many wonderful people. We appreciate your feedback regarding time management; it’s important for us that everyone has enough time to explore, eat, and shop comfortably. We’ll look into balancing the time spent at each location to enhance the experience. Additionally, we’ll address the differences in guide pacing to ensure everyone can enjoy the information provided. Thank you for your valuable comments, and we hope to see you on another trip soon! Europamundo team

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• 

  Linda

  October 3rd, 2023
  5.0
  Our first experience with an open tour. We thoroughly enjoyed our guides. They were most knowledgeable and...
  Our first experience with an open tour. We thoroughly enjoyed our guides. They were most knowledgeable and communicated very well. This tour is packed with destinations, history, and scenery. Definitely an incredible taster for future travel. Absolutely stunning scenery of areas less traveled.Show more
  
  Traveled in September 2023
  

  Reply from: Europamundo

  Hi Linda. Europamundo is dedicated to providing our guests with an exceptional experience from start to finish. It brings us joy to hear that our dedicated team of representatives made sure your first guided holiday with us was as unforgettable as you described. Europamundo team :)❤

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• 

  Jennifer

  May 28th, 2023
  3.0
  The days were very long and not enough time to even have a proper dinner. The tour groups were quite large …. Hotels...
  The days were very long and not enough time to even have a proper dinner. The tour groups were quite large …. Hotels were fine. Tour guide , Maria was great! Tour started badly with tour bus being over 1 hour late. You did provide an excursion as a courtesy compensation ….. Thanks for the trip and for taking care of us. Kind regards, JenniferShow more
  Traveled in May 2023
  

  Reply from: Europamundo

  Hi. Dear Jennifer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance for the bus to delay, hence we decided to compensate with an excursion and we’ll do better in the future. In your future tours with us, please feel free to reach out to our 24h customer service team (the hotline and WhatsApp numbers are available on the voucher of every passenger) If you have any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for choosing us and for helping to Improve. Europamundo Team

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  Zenaida

  April 23rd, 2023
  5.0
  Though hectic schedule but enjoyed the places of itineraries considering a very reasonable price . Lots of tour...
  Though hectic schedule but enjoyed the places of itineraries considering a very reasonable price . Lots of tour guides and they are knowleadgeable . Will try this again to Southern Dpsin next timeShow more
  Traveled in April 2023
  

  Reply from: Europamundo

  Hi, Thanks so much for reaching out! It's awesome to read that you enjoyed your time with us on the Iberian Triangle. Europamundo team :)❤

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  ester

  April 14th, 2023
  4.0
  Need more time coordination. Our extended night pick up for the airport was not given to the driver. Otherwise it has...
  Need more time coordination. Our extended night pick up for the airport was not given to the driver. Otherwise it has all the good places to see and explore.Show more
  Traveled in April 2023
  

  Reply from: Europamundo

  HI. We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team :D❤

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• 

  simon

  September 9th, 2019
  5.0
  I wanted to get a tour that covered a lot of territory so I can go back at a later date and have an idea of what to...
  I wanted to get a tour that covered a lot of territory so I can go back at a later date and have an idea of what to expect. This tour covered all bases for me.Show more
  Traveled in August 2019
  

  Reply from: Europamundo

  Hello, receive a cordial greeting from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us the words that make us arrive, I want to share that your kind comment has made the day! We hope to see you again soon on one of our tours. Europamundo

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