STM Tours LLC

Thank you for sharing your experience! We're delighted you enjoyed the excursions to Luxembourg, Dinant, Bruges, and Ghent, especially with the festive charm of the Christmas markets. It’s wonderful to hear our guide’s knowledge added to your trip. We look forward to helping you create more memorable adventures in the future! ????✨ Mina STM Tours LLC.

Dear Katie, Thank you so much for your kind words and thoughtful feedback! We're delighted that you enjoyed the highlights of Ireland. At STM Tours, we strive to ensure our travelers have the best experience possible, even when unexpected changes arise. Your recognition of our responsiveness means a lot to us, and we're always here to assist and address any concerns. We look forward to helping you plan your next adventure! Mina STM Tours LLC.

Thank you for sharing your detailed feedback about your recent tour experience. We value all guest comments as they help us continuously improve our services. We are pleased to hear that you found our hotel staff friendly and that you enjoyed the final transfer ride. Regarding the hotel, Hues was officially rated as a 4-star property, and we selected it based on its service standards and amenities. However, we regret that its condition did not meet your expectations, and we will convey your comments about its dated appearance to the management for their consideration. We also acknowledge your concerns about the organization of the daily tours and the initial challenges with the drop-off transfer. Please accept our apologies for any inconvenience caused. We are already reviewing our processes to ensure smoother and more enjoyable experiences for our guests. Your feedback about the overall tour will help us improve, and we hope that you might consider traveling with us again in the future to experience the changes we implement.

Dear Maria, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your time in Ireland and that Marwa and our team could assist you every step of the way. Our goal is to provide a seamless and memorable experience, and it’s wonderful to know that our efforts made your trip special. We hope to welcome you on another adventure soon! If you have any more travel plans, we’re just a message away. Warm regards, Maher STM Tours LLC

Dear Ricardo, Thank you so much for your kind words! We're thrilled to hear that everything was perfect and that you found the directions and advice from the WhatsApp group helpful. We're also glad that your airport transfer request was handled quickly and efficiently. It was a pleasure assisting you, and we hope to welcome you on another adventure soon! Best regards, Mina STM Tours LLC

Dear Maria, I'm so glad to hear you had such a wonderful time on your Rigi and Grindelwald tours! The combination of the cable car, train ride, and relaxing in the mineral springs with views of the Swiss Alps sounds absolutely amazing. It's great to know that the bus ride to Grindelwald and the gondola up the Alps were such memorable experiences for you. Thank you for sharing your feedback – it sounds like both tours were truly unforgettable! Looking forward to you again with STM Tours LLC. Mina STM Tours LLC.

Dear Kathleen, Thank you for your feedback! We're delighted to hear that you enjoyed the tour and appreciated the flexibility of the hop-on-hop-off bus days. It's great to know that you liked the breakfast at Hotel 3K Madrid and found its location convenient for your activities. We would like to clarify that Hotel 3K Madrid is officially rated as a 4-star hotel in Portugal, in accordance with the country’s hospitality standards. We understand that hotel ratings can vary from region to region, and we appreciate your comments on the room size and décor. Your feedback is valuable, and we will certainly pass this along to the hotel management to ensure continuous improvement. We hope to have the pleasure of welcoming you on another tour in the future! Best regards, Maher STM Tours LLC

Dear Nadine, Thank you for your feedback. I sincerely apologize for the challenges you experienced during your stay. Your safety and comfort are our top priorities, and I regret that we did not meet your expectations in this instance. I want to clarify that the tour you booked is a partial guided tour, as clearly stated on our booking page. Our tour guide is available during the daily tours, along with the assistance provided by our drivers at the airport. I understand you chose not to use our airport transfer service and requested a refund, which we were happy to provide. I am actively working to resolve this matter and appreciate your patience. As a reminder, our office is located in Berlin, Germany, I am inviting you to check our company profile in our website www.steptomarkets.com and I am here to assist you directly with any further concerns or questions you may have. Thank you for bringing this to my attention, and I look forward to resolving it for you. Best regards, Maher STM Tours LLC

Dear Ann, Thank you for your feedback. I’m sorry to hear that the tour schedule, combined with jet lag, affected your experience. We’ll consider this for future planning to ensure a more balanced itinerary. Regarding the hotel, please note it is rated as a 4-star property on their website, but I apologize for the issues you faced with the air conditioning and room condition. We’ll follow up with the hotel to address these concerns. We appreciate your input and will work to improve future tours. Best regards, Maher STM Tours LLC