Peru Trek 4 Good

Hello, Thank you very much for taking the time to share your detailed feedback. We’re happy to hear that, overall, you had a good experience and enjoyed the variety of sites and activities, as well as the reliable pickups and drop-offs throughout your journey. We also appreciate your comments about the hotels and guides. We understand that accommodation standards can vary between countries, and your feedback is valuable as we continue reviewing the hotels and local partners we work with. We would also like to clarify that the trip you booked was a budget package, which included simple accommodation and group tours, as stated in the program. We always offer our travelers the option to upgrade their hotels and/or choose private services when available. In this case, the standard package was selected and no hotel upgrade was requested. We mention this only to provide context for future travelers who may be reading the review and considering which level of service best suits their expectations. We’re sorry that the quality of some of the guiding did not meet the standard we aim to provide. We take this feedback seriously and will discuss it with our local partners to help ensure a more consistent experience. Regarding the unexpected train disruption in Aguas Calientes, we sincerely regret the inconvenience and stress this situation caused. As you know, the disruption was caused by a fire and a landslide, circumstances that were completely outside our control and affected the local train service. As soon as we became aware of the situation, we remained in communication with you. The following day, we contacted you and explained the alternative option of returning to Cusco by car. Later, we also informed you that the train service was expected to operate, although it could be significantly delayed. After considering the available alternatives, you decided to return to Cusco by car. We completely understand this decision, particularly because you needed to continue to Puno the following morning. Regarding compensation for the disrupted or unused train tickets, any refund or compensation is handled directly by the train company according to its policies. We have been following up regarding this matter and understand your frustration with the time it has taken. We apologize if our updates have not been as frequent as you expected, and we will continue following up with the train operator and communicate any information we receive. Thank you again for choosing Peru & Bolivia Trek 4 Good and for sharing both the positive aspects of your experience and the areas where we can improve. We truly value your feedback and hope that, despite the unexpected disruption, you take home many wonderful memories from your time in Peru. Warm regards, Peru & Bolivia Trek 4 Good

Hello, Thank you very much for taking the time to share your detailed feedback. We’re happy to hear that, overall, you had a good experience and enjoyed the variety of sites and activities, as well as the reliable pickups and drop-offs throughout your journey. We also appreciate your comments about the hotels and guides. We understand that accommodation standards can vary between countries, and your feedback is valuable as we continue reviewing the hotels and local partners we work with. We would also like to clarify that the trip you booked was a budget package, which included simple accommodation and group tours, as stated in the program. We always offer our travelers the option to upgrade their hotels and/or choose private services when available. In this case, the standard package was selected and no hotel upgrade was requested. We mention this only to provide context for future travelers who may be reading the review and considering which level of service best suits their expectations. We’re sorry that the quality of some of the guiding did not meet the standard we aim to provide. We take this feedback seriously and will discuss it with our local partners to help ensure a more consistent experience. Regarding the unexpected train disruption in Aguas Calientes, we sincerely regret the inconvenience and stress this situation caused. As you know, the disruption was caused by a fire and a landslide, circumstances that were completely outside our control and affected the local train service. As soon as we became aware of the situation, we remained in communication with you. The following day, we contacted you and explained the alternative option of returning to Cusco by car. Later, we also informed you that the train service was expected to operate, although it could be significantly delayed. After considering the available alternatives, you decided to return to Cusco by car. We completely understand this decision, particularly because you needed to continue to Puno the following morning. Regarding compensation for the disrupted or unused train tickets, any refund or compensation is handled directly by the train company according to its policies. We have been following up regarding this matter and understand your frustration with the time it has taken. We apologize if our updates have not been as frequent as you expected, and we will continue following up with the train operator and communicate any information we receive. Thank you again for choosing Peru & Bolivia Trek 4 Good and for sharing both the positive aspects of your experience and the areas where we can improve. We truly value your feedback and hope that, despite the unexpected disruption, you take home many wonderful memories from your time in Peru. Warm regards, Peru & Bolivia Trek 4 Good

Hello: Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the beautiful landscapes of Peru and Bolivia, the Vistadome train, the local cuisine, your experience in Bolivia, and Alex's guiding in the Sacred Valley. We would also like to clarify a few points for future travelers. Regarding the tour price, the complete itinerary, inclusions, and total cost were available before your booking. After reviewing all the details, you chose to confirm the trip, so we were surprised to read that you felt it was overpriced afterward. Concerning the domestic flights, we normally recommend that clients book their own flights because they can often find the best fares directly with the airlines. At your request, however, we agreed to purchase the flights on your behalf as a courtesy. Before issuing the tickets, we sent you the flight prices, and we proceeded only after receiving your approval and payment. We provided your flight details, booking references, and boarding information before each departure, which is a common and reliable process used by many airlines. Regarding the tour operation, your itinerary included shared/group tours in Peru and Bolivia, but as a courtesy and for a much better experience, we provided special private services in Bolivia. As described in the program, different professional local good guides and drivers are assigned depending on the destination and activity. This allows travelers to benefit from guides who specialize in each region. All the tours, transfers, hotels, and services included in your itinerary were provided as booked. We are sorry that our communication did not meet your expectations. Throughout the planning process and during your trip, our reservations team answered your many questions, resent documents and confirmations whenever requested, and also assisted by printing additional documents for your visa, even though visa documentation is normally the traveler's responsibility. We were happy to provide this extra assistance because we wanted your trip to go as smoothly as possible. Regarding the hotel location in Cusco (7 minutes walking from the main square), we selected it for its comfort, quality, and quiet atmosphere. We are sorry that the easy uphill walk was inconvenient. Our comments about Rainbow Mountain were made solely out of concern for your comfort and safety due to the high altitude, never because of your age. Our goal has always been to provide honest information, reliable service, and support before and during every journey. While we regret that some aspects of your experience did not meet your expectations, we appreciate your feedback and will continue working to improve our communication. We sincerely thank you for traveling with Peru & Bolivia Trek 4 Good and wish you many wonderful adventures in the future. Kind regards, Peru & Bolivia Trek 4 Good

Dear Andrea & Andrew: Wow... thank you so much for your incredible review! Reading your kind words truly means the world to me. It was an absolute pleasure to organize your trip and show you some of the most beautiful places in Peru. I'm so happy to hear that everything—from the planning and daily communication to the private tours and flexibility—made your vacation relaxing and unforgettable. That is exactly the experience I always hope to create for every traveler. Thank you for trusting me from the very beginning. I know booking with someone you've never met can feel uncertain, so it means a lot that you placed your confidence in Peru & Bolivia Trek 4 Good. It was wonderful spending time with you, sharing our history, culture, and beautiful landscapes. Your enthusiasm, kindness, and sense of adventure made guiding you a real pleasure. I truly appreciate your recommendation, and I can't wait to welcome you back for your Bolivia adventure! There are many more incredible places waiting for you, and it would be an honor to travel with you again. Until then, thank you once again for your trust, your friendship, and for taking the time to share such a thoughtful review. Safe travels, and we hope to see you again soon! Warm regards, **Yure Chavez** **Peru & Bolivia Trek 4 Good**

Hello, Thank you so much for your wonderful feedback! It truly means a lot to us that you took the time to share your experience. We are delighted to hear that your trip was unforgettable and that everything went smoothly from start to finish. Jorge will be especially happy to know that his knowledge, patience, and passion for sharing Peru's history and culture made such a positive impact on your journey. We will be sure to pass along your kind words to him. Thank you as well for your thoughtful comments about Yure. Behind the scenes, he always strives to ensure that every detail is perfectly organized and that our travelers receive prompt and accurate assistance. Your recognition of his work is greatly appreciated. We're also pleased that you enjoyed the itinerary and that we were able to adapt it to your preferences. We always do our best to provide the highest quality accommodations available in each destination, especially in smaller towns where the options can be more limited. It was a pleasure organizing your adventure, and we hope to welcome you back to Peru and South America again in the future! Thank you once again, and we wish you all the best. Warm regards, The Peru Trek 4 Good Team

Hello: Thank you very much for taking the time to share such a detailed and thoughtful review of your experience. We are truly glad to hear that you thoroughly enjoyed the tour, found it to be good value for money, and appreciated the itinerary, cities visited, and the gradual altitude acclimation. We are also very happy to know that some of our guides made a strong positive impression on your journey. We sincerely appreciate your honest feedback regarding transportation, communication, and accommodation. Your comments about vehicle comfort, air conditioning, and seat belts are taken very seriously, and we will continue working closely with our local transport providers to improve safety standards and comfort, especially on longer transfers. Regarding language, while English-speaking guides are provided during tours and activities, we understand how helpful it can be to also have English-speaking drivers for transfers, and we recognize that this is an area where better coordination and clearer communication would improve the overall experience. Thank you as well for sharing your observations about the hotels and logistics. You took a BUDGET trip with basic hotels; as a local operator, we aim to balance location, authenticity, and value, but we understand that expectations vary, and your notes are very helpful for future travelers. Your feedback about receiving schedules with more advance notice—particularly for planners—is also well noted, and we will work to improve clarity and consistency, especially when multiple local partners are involved. We truly appreciate the practical recommendations you shared for future travelers, especially regarding extra time in Lima and Machu Picchu. These insights will be very valuable for others considering a similar itinerary. Once again, thank you for traveling with us and for sharing your experience so openly. Your feedback helps us continue to grow and improve, and we hope to have the opportunity to welcome you again in the future. Warm regards, Peru Trek 4 Good