Dimensione Sicilia - Dimsi Incoming Operator Srl
- Rating
- Number of reviews
- 242
- Number of tours
- 16
- Age range
- 12-90
- Response rate
- 92%
- Response time
- within 1 day
Dimensione Sicilia - Dimsi Incoming Operator Srl Reviews (242)
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Donna
Written on May 22nd, 2026Generally good organizationally. An introduction of more activities associated with agriculture and/or food and/or music would improve the balance of activitie…Read more- NM
Nigel
Written on May 15th, 2026We had a great time with Placido. He was very knowledgeable and organized, giving us a lot of information, always in three languages. It can't be easy keeping s…Read moreDimensione Sicilia - Dimsi Incoming Operator Srl commented on this review
Dear Nigel, thank you very much for your kind words. We are delighted to hear that you enjoyed the tour and that Placido helped make the experience so memorable. Thank you again for travelling with us. We hope to welcome you back to Sicily soon! ED
Written on May 3rd, 2026Great weatehr, excellent hotels, good food, wonderful tour guide and driver.Dimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewDear Eddie, Thank you for sharing your feedback. We are very pleased to know that your 8-day Tour of Sicily was such an enjoyable experience. We hope to welcome you again soon for another journey with us.Carol
Written on April 29th, 2026Loved the tour .. guided were great... Especially Julia in Malta.. exceptional...Dimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewDear Carol, Thank you for your lovely words. We are so happy you enjoyed the Sicily and Malta tour. We look forward to welcoming you on another wonderful journey with us.Giovanni
Written on April 15th, 2026The tour operators were great at organising everything including last minute changes. The tour was excellent and the tour guide Placido is very knowledgeable sw…Read moreDimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewThank you very much for your kind review! We are delighted to hear that you enjoyed the tour. We look forward to welcoming you again for another wonderful journey together in Sicily.- M
Maryshea
Written on April 9th, 2026The Sicily portion of our trip was fantastic. Our guide was great and the hotels and sites visited were terrific. The Malta portion of our trip was not so gre…Read moreDimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewDear Ms. Sutherland, Thank you for taking the time to share such detailed feedback about your recent trip. We are glad to hear that your time in Sicily was such a success and that you enjoyed the guide, accommodations, and itinerary there. We are truly sorry, however, that your experience in Malta did not meet the same standard. The issues you described—particularly the difficulty hearing your guide, the confusion around the Blue Grotto visit, and the lack of sufficient time in Mdina—are concerning and not reflective of the experience we aim to provide. Your comments about the first day guide and the missed expectations around key highlights are especially important, and we will be addressing these directly with our local partners. We also regret that your hotel stay detracted from your time in Malta. We are reviewing this hotel choice carefully to determine whether it should remain part of our program. Your observations about the Malta portion of the itinerary are extremely valuable, and we will use them to make meaningful improvements—both in guide selection and in how time is allocated at key sites. Thank you again for your feedback. It helps us refine our offerings and ensure future travelers have a better experience. We hope to welcome you again in Sicily for new adventures! - KH
Kim
Written on April 3rd, 2026Well structured, pick the extra activities you want. I decided not to pay the outrageous entrance fees to any of the sites. Hotels were good except the I'll Pri…Read moreDimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewThank you, Kim, for your feedback. We are glad you enjoyed the tour, and we are sorry Il Principe was not fully to your taste. As a historic property in the city center, it offers a more traditional atmosphere. We hope to welcome you again for another trip to Sicily. - SS
Sandra
Written on April 2nd, 2026Very well organized.Dimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewThank you so much! We’re delighted you found everything very well organized, and we look forward to traveling with you again soon. - JA
Jennifer
Written on March 20th, 2026The tour was extremely well organised. Our guide was very knowledgeable and accommodating. The food was delicious and plentiful on the occasions when we had lun…Read moreDimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewDear Jennifer, thank you for your beautiful words! We are happy to read that you've enjoyed our Sicilian Secrets Tour and hope to welcome you again in Sicily for new adventures! paladin
Written on December 25th, 2025This was everything we hoped for and more! We were able to see all of the most amazing sights and try all of the most amazing food! Rita, is the best tour guide…Read moreDimensione Sicilia - Dimsi Incoming Operator Srl commented on this reviewDear Sean, thank you for such beautiful words! Rita is a very professional and caring person :) we are very happy that you've enjoyed the Sicilian Secrets Tour and hope to welcome you again in Sicily for new adventures!
Questions & Answers
Can you provide information about mandatory travel insurance?
Travel insurance is required for all participants to ensure coverage for unforeseen circumstances.
What is the maximum number of participants on a tour?
Group sizes vary but typically range from 25 to 35 participants especially during peak seasons.
Can I add extra services to my tour after booking?
Yes, additional services can be requested and added to your tour itinerary. Just reach out to us via the Ask a Question button.
Are international flights included in the tour package?
International flights are not included and must be arranged independently by the traveller.
What services are included with the airport transfers?
The airport transfer service includes a private car, and a driver will be waiting at the airport with a name sign.
How do I manage bookings for a tour on specific dates?
You can select your desired tour date and proceed with the booking on our page. Should your preferred date be unavailable, the next available dates will be provided.
What is the procedure if I need to cancel my tour?
For cancellation procedures and potential refunds, please navigate to the booking details on our website where you can also find contact information for direct assistance.
Does the group tour accommodate varying ages and nationalities?
Our group tours consist of diverse age groups and nationalities, commonly ranging around 50 years old on average.
Will the tour be conducted in English?
Yes, English is guaranteed on our tours.
Are city taxes included in the tour price?
City taxes are not included and must be paid at the destination.
What electrical plug type is used in the hotels?
A 2-pin plug will be sufficient for use in the hotels.
Are hair dryers provided in every room of the hotel?
Yes, every hotel room is equipped with a hair dryer.
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Sicilian Secrets - Tour of Sicily and Egadi Islands
Sicilian Secrets Tour of Sicily & Amalfi Coast with Capri
Sicilian Secrets Tour of Sicily, Matera and Apulia 2026
Aeolian Islands Tour: The 7 pearls of Sicily
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