Dimensione Sicilia - Dimsi Incoming Operator Srl

Dear Madeleine, thank you so much for your thoughtful review! We're delighted to hear the trip met, and even exceeded, your expectations, especially with the included meals. Regarding the entry fees, our trip itinerary includes a breakdown of what's included and what's not, to help guests know what to expect before they travel. We appreciate you sharing your experience and are pleased this didn't take away from your overall enjoyment of the tour. It's great to hear you enjoyed the smaller group dynamic at the start, while also appreciating the wider mix of people as the group grew. Finding the right balance between group size, value, and overall experience is something we always consider, so your comments are really valuable. We're especially pleased that you enjoyed the mix of ages and that you'd travel with us again. We look forward to welcoming you on another adventure in the future! Dimensione Sicilia

Dear Najat, thank you for taking the time to share your feedback. We're pleased to hear that you had a good overall experience. We appreciate your comments regarding the pace of the itinerary. Our tours are designed to showcase as much as possible within the trip duration, but we understand that the pace may not suit every traveller, and your feedback will be shared with our product team for consideration. We're sorry to hear that the Hotel Il Principe and some of the included lunches did not meet your expectations. We continually review our accommodation and dining partners, and comments like yours help us assess the experience we provide. Regarding the tour duration, our 8-day itinerary includes the arrival and departure days, as outlined in the program. While sightseeing is concentrated over the full touring days, the arrival and departure days are an integral part of the overall travel experience. Thank you again for your valuable feedback. We appreciate you travelling with us and hope to have the opportunity to welcome you on another tour in the future. Dimensione Sicilia

Dear Sandra, Thank you for your detailed feedback. We are delighted to hear that you had an excellent overall experience and that you appreciated the care of our team throughout the organization. We are very sorry that your hotel stay in Malta did not meet expectations. The issues you mentioned are very important to us, and we will take them into careful consideration. We hope to have the pleasure of welcoming you again on another journey with us.

Dear Alayne, thank you for taking the time to share your feedback. We are pleased to hear that you were able to visit and create memories of many of Sicily's most important historical and cultural sites. Our tour is designed as a comprehensive discovery of the island's rich heritage, and the itinerary is published in full before booking so that guests can clearly understand the pace of the tour, the destinations visited, and what is included. Regarding Mount Etna, visits to Etna are not part of this particular itinerary. The program and all inclusions are transparently detailed in our tour description, and we encourage guests to carefully review the itinerary before purchasing to ensure it matches their interests and expectations. Guests wishing to explore Etna can easily arrange pre-tour or post-tour excursions independently. Concerning bus seating, seats are not assigned or reserved as part of the package. However, had you contacted us before departure with a specific seating request, we would have gladly noted it and done our best to assist. Many guests also choose to rotate seats informally during the tour. As for entrance fees, all included and excluded services are clearly listed in the tour documentation provided before booking. Any optional admissions or additional expenses are specified in advance and are never intended to be a surprise. We appreciate your comments regarding pacing, free time, guide communication, and opportunities to experience contemporary Sicilian life. Guest feedback is valuable and helps us continuously evaluate and improve our tours. Thank you again for traveling with us, and we wish you many happy memories of Sicily. Dimensione Sicilia

Dear Hemant, thank you for taking the time to share your detailed feedback. We are delighted to hear that you found all of the guides excellent and that they contributed positively to your experience. We are sorry to learn that the hotel in Catania did not meet your expectations. While we understand that hotel preferences can vary, we would like to note that the property is located in the historic centre of Catania and is housed in a characterful 19th-century building dating back to the 1800s, offering guests a stay within the city's rich cultural and architectural heritage. Nevertheless, we appreciate your comments and will take them into consideration as part of our ongoing review of our accommodation partners. Your feedback regarding the availability of drinking water during meals and in hotel rooms, as well as the inconsistent air conditioning on the coach, has been noted and will be shared with our operations team and suppliers for review. We also understand your disappointment regarding the late arrival at the Agrigento hotel, which limited your ability to enjoy the property's pool and beach facilities. As this is a touring holiday with a full sightseeing programme, arrival times at hotels may vary depending on the day's schedule, road conditions, and operational requirements. We regret that this affected your opportunity to make use of the hotel's facilities during your stay. With regard to your comments about city taxes and optional entrances, we would like to clarify that the tour programme clearly outlines all inclusions, exclusions, and optionals prior to booking. This information is provided to ensure guests can make informed decisions and plan accordingly before travelling. We sincerely appreciate your comments and thank you for travelling with us. We hope to have the opportunity to welcome you again in the future. Dimensione Sicilia

Dear Patricia, thank you very much for taking the time to share your feedback. We’re pleased to hear that you had such an enjoyable experience and that the tour was well organized. It’s wonderful to know that Sergio’s knowledge and helpfulness contributed positively to your journey, and that you were happy with the destinations, hotels, and transportation. We also appreciate you attaching the photos—thank you for sharing those lovely moments with us. We hope to have the opportunity to host you again in the future!

Dear Nigel, thank you for sharing your experience. We’re glad to hear it made getting around Sicily easier and helped you avoid the stress of driving and parking. Also, thank you for the beautiful photos you attached—we really appreciate you taking the time to share them. We hope you had a wonderful time exploring Sicily and would be happy to welcome you again in the future.

Dear Michael, we appreciate you taking the time to share such a detailed account of your experience on the tour. It is very positive to hear that several parts of the itinerary stood out as highlights for you, including the farmhouse visit near Siracusa, the pasta-making experience, the stay near Noto, the boat excursion, and the time spent in Palermo and Cefalù with Vincenzo. We are also glad you found the coach comfortable and the driver professional. We are sorry to hear that parts of the tour were unclear or confusing at times. Clear communication of the daily schedule is essential, and we take your comments regarding language clarity and overall guidance seriously. This will be reviewed with our on-the-ground team to ensure improvements are made where needed. Regarding your comment about the itinerary and expectations, we would like to clarify that this program was not a first-time operation, though it is part of a recently developed route within our Sicily collection. Feedback from guests such as yourself is important as we continue to refine and strengthen the experience. We also note your comments regarding the visit to the hilltop site, as well as the pacing and comfort stops during certain days. These points will be reviewed carefully with our local partners to ensure better coordination and guest comfort going forward. Thank you again for your thoughtful feedback. We are pleased that many aspects of the tour were enjoyable and appreciate your insights, which are valuable in helping us improve future departures.

Dear Daniel, thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the trip overall, particularly the activities included in the itinerary and most of the hotels selected throughout the tour. We would like to clarify that while this was a relatively new itinerary, it was not the first tour operated by our company. Nevertheless, we recognize that launching a new program can present opportunities for refinement, and guest feedback plays an important role in helping us enhance the overall experience. We appreciate your comments regarding the hotel in Palermo, as well as your observations about the tour leadership. Our tour leaders are there to ensure the smooth operation of the itinerary and guest support throughout the journey, while destination-specific information is primarily provided by licensed local guides. That said, we understand the importance of clear communication and local knowledge, and we will review your comments with the relevant teams. Thank you again for your constructive feedback. We are encouraged that you enjoyed many aspects of the tour and are confident that continued adjustments and experience gained from operating the itinerary will further strengthen the program for future travelers.

Dear Veronica, thank you for taking the time to share your feedback on your Sicilian Secrets Tour. We are delighted to hear that you enjoyed Sicily and had the opportunity to experience so much of what the island has to offer. We are also pleased that Alessandra made a positive impression and contributed to your overall experience. Our Sicilian Secrets itinerary is designed for travelers who wish to see a wide variety of destinations and highlights within a limited timeframe, which can result in some early departures and full touring days. We understand, however, that travel preferences vary, and we appreciate your comments regarding the pace of the tour, the amount of free time, and the wine-tasting experiences. Feedback like yours is valuable as we continuously review our itineraries and inclusions. We also take your comments regarding the first local guide seriously. Clear communication is essential to ensuring our guests fully enjoy and understand the destinations they visit, and we will share your feedback with our local operations team for review. Thank you again for your observations. We appreciate your comments and hope the many memorable experiences and unique locations you visited in Sicily will remain highlights of your trip.