Aborigen Tours

Thank you very much for taking the time to share your detailed feedback regarding your recent trip. We truly appreciate your comments, as they help us continue improving our services. We are pleased to hear that you enjoyed the transfers, tours, and the overall service provided by our staff, as well as the beauty of Patagonia. At the same time, we sincerely regret that certain aspects of your experience did not meet your expectations, particularly the accommodation in Buenos Aires and the structure of the tour groups. Please allow us to clarify that this itinerary is designed as a semi-independent tour, where services such as transfers and excursions are shared, but travelers may not necessarily remain with the same group throughout the journey. We understand that this may not have been fully clear, and we will work to communicate this more explicitly moving forward. Regarding the accommodation, we are sorry to hear that the final hotel did not meet your expectations. We always strive to select properties that offer a good balance between comfort and value; however, we completely understand that preferences may vary. As you mentioned, we do offer the possibility to upgrade accommodations, and we would have been more than happy to arrange a higher-category option had we known your preference in advance. Your feedback is extremely valuable, and we will certainly take it into account to improve both our communication and our hotel selection process. Thank you once again for traveling with us. We hope to have the opportunity to assist you again in the future and provide an even better experience.

Thank you very much for taking the time to share such detailed feedback about your recent tour experience. We truly appreciate your honesty, especially as a returning traveler who has trusted us on multiple occasions. First and foremost, I would like to sincerely apologize for the aspects of the trip that did not meet your expectations. We understand how important clear communication, detailed itineraries, and consistency in service are particularly for a tour of this value. Regarding the structure of the tour, you are absolutely right that greater transparency about the involvement of multiple local operators would have been beneficial. This is something we are actively reviewing to ensure future travelers are better informed from the beginning. We also regret that the final itinerary and hotel details were shared later than expected, and that daily activity information and pickup times were not always communicated proactively. This falls short of the standard we aim to provide, and we are addressing this with our local partners to improve coordination and communication. That said, we are glad to hear that you found the local guides friendly and helpful. Your comments about the depth of their knowledge are very valuable, and we will be working with our partners to enhance the quality and training of guiding services. We also appreciate your understanding regarding the regional infrastructure, while fully acknowledging your concerns about hotel maintenance and overall itinerary design. Your suggestion about including guided visits in cities like Guatemala City and San Salvador is particularly helpful and will be taken into consideration for future improvements. Please know that your feedback is extremely important to us and is being shared internally as well as with the operators involved. Our goal is always to deliver a seamless and enriching travel experience, and we are committed to doing better. Thank you again for your continued trust in us. We truly hope to have the opportunity to welcome you on another journey and provide you with the high standard of service you expect and deserve. Warm regards, Mannagment team