- Number of tours
- 658
- Age Range
- 1-80
- Number of reviews
- 114
- Response rate
- 96%
- Response time
- within 1 day
Receptivo Aborigen Tours Reviews (114)
Write a reviewKimberly
Written on December 8th, 2024I had to request all communication including the itinerary, when will pickup be, etc. Aborigen tours outsources to local companies so it's very difficult to ge…Read more- ST
Stewart
Written on December 3rd, 2024Discovered you charged me double what everyone else paid!!Receptivo Aborigen Tours commented on this reviewDear ST I appreciate your concern and the opportunity to address it. After reviewing the situation thoroughly, I must clarify that the claim of being charged double compared to others is highly unlikely. Our pricing structure is transparent and consistent, ensuring fairness across all transactions. Additionally, the reservation was made with very short notice, and we made every effort to secure the desired availability for you despite the challenges this presented. While I understand that misunderstandings can arise, I respectfully encourage a more constructive dialogue. Mischaracterizations or attempts to undermine reputations are neither productive nor in alignment with professional standards. Should you wish to discuss this matter further, I’m open to providing additional context to resolve any concerns. Sincerely, Aborigen Tours Team - IG
Anonymous
Written on November 15th, 2024The tour was organised for us at short notice after our original operator cancelled. Everything was well coordinated and went very smoothly as planned. We re…Read more - YX
yanqing
Written on November 7th, 2024Overall is good, special itinerary - HV
HALMA LUCERO
Written on November 2nd, 2024I recommend the company in places like Ushuaia where there are some visits that must be taken with time, for the quotas as in the park train and the pinguinera,…Read more Rachel
Tromsö & Alta: Arctic Northern Lights - 5 days
Written on October 27th, 2024Many parts of the itinerary were changed last minute, and it felt like I was the one confirming the day’s activities. My transport to the airport on my last day…Read more- AJ
Amy
Extraordinary Patagonia: El Calafate – El Chaltén – Torres del Paine - 13 days
Written on October 18th, 2024There were so many problems with this tour that it's difficult to list them all. First, this was not really a tour at all. Rather, Aborigen is a useless middle-…Read moreReceptivo Aborigen Tours commented on this reviewDear Customer, We are writing in response to the recent feedback you provided regarding your experience with our services. While we always welcome constructive criticism to improve, we feel it is necessary to clarify and address each point raised, as many of the statements made are inaccurate or misleading. First and foremost, it is incorrect to suggest that we do not provide value or that we are merely a "middle-man" booking vouchers. From the outset, our company provided you with a personalized itinerary and detailed support throughout your planning process. We maintain regular communication with all our clients, as was the case with you and your wife. The fact that you did not reach out to us for additional assistance until shortly before the trip does not indicate a lack of support, but rather that our services were working as expected. Regarding the lack of information about rental equipment, baggage, weather, and guides, this is also unfounded. You received a detailed itinerary well in advance of your trip, which included all necessary recommendations regarding gear, weather conditions, and logistics. If any of this information was unclear or insufficient, we would have gladly provided further clarification upon request. However, it is inaccurate to claim that you were left "unsupported." Second, while it is true that the itinerary was adjusted a few days prior to the trip, this change was necessary due to circumstances beyond our control. As a travel operator, we are subject to unpredictable conditions such as weather or changes in availability from our partners, and our goal is always to provide the best alternative experience. The "free days" you mention were included to offer flexibility for you to explore as you saw fit, with the option to arrange other activities—again, something we would have assisted with had you requested it. Third, the claim that we acted against their interests is simply false. The problem related to the return is that you asked for a refund, we told you that we would see it with the supplier and you harassed us with the obligation of that return. It was only perceived as a threat that he is a lawyer and will act against our company. However, we offered only assistance at all times without rejecting their calls; rather, the deadline for requesting a refund was tight and we did our best to accommodate your request within the limitations. It is important to note that the guide was originally booked as part of the confirmed package, which you accepted. Referring to us as you do is not only false but unfairly characterizes the professional efforts we made to resolve the situation. Furthermore, the claim that our company is unknown to local providers is entirely inaccurate. We have longstanding partnerships with reputable companies across Patagonia, and they know us well. Our operations are based in Buenos Aires, as is the case for many travel companies coordinating activities in remote regions, but this in no way diminishes the quality or professionalism of our services. Finally, while we respect your experience as seasoned travelers, it is unfair and misleading to state that our company "hinders" clients or fails to price activities properly. All costs were transparently presented to you in advance, and at no point were you forced to pay for additional activities outside the agreed itinerary. We regret that this experience did not meet your expectations, but we must strongly refute the accusations made in your review. We remain committed to delivering excellent service and ensuring that our clients have an exceptional experience, even in the face of unpredictable challenges. We encourage open dialogue and wish you had brought these issues to our attention during the trip, as we could have resolved many of them in real-time. Thank you for your feedback, and should you wish to discuss this further, we are available at your convenience. Sincerely, Aborigen Tours Team - MP
Maria Angeles
Portugal - Best of Portugal
Written on October 7th, 2024Aboriginal Tours Receptive: nefarious Coordination of the trip: null Subcontractors had no information about anything, neither did I, hotels, I had hired the …Read moreReceptivo Aborigen Tours commented on this reviewDear Maria Angeles, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your tour. It is disappointing to hear that the coordination and communication did not meet your expectations, especially since you had booked a fully guided tour in Spanish. We understand how frustrating it must have been to navigate the situation yourself. Regarding the driver-guide, we appreciate your kind words about their intention but are truly sorry that their knowledge did not match the guide standards you expected. Rest assured, we will be reviewing this internally with our team and subcontractors to ensure such lapses do not occur in the future. We value your feedback as it helps us improve our services. Thank you once again for bringing this to our attention. Sincerely, Natalio Lomazzi Customer Relations Team Aboriginal Tours Jonea
Guatemala - Discovering Guatemala
Written on September 28th, 2024The tour it's self was good, and my tour guide for the Atitlan Lake part was exceptional. His name was Luis Diego. But the company I booked with, Aborigen tr…Read moreReceptivo Aborigen Tours commented on this reviewDear Jonea, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the Lake Atitlan portion of the tour and that Luis Diego made such a positive impression during your visit. We sincerely apologize for the communication issues and the initial changes to your itinerary. We understand how frustrating that must have been, and we want to assure you that we are taking steps to improve our communication and coordination processes to prevent similar situations in the future. Regarding the Antigua portion of the tour, we appreciate your constructive feedback. We will carefully review the time management during group activities, such as the Jade Museum visit, to ensure all our customers can fully enjoy each part of the tour without unnecessary delays. Your satisfaction is our priority, and we are committed to making sure future experiences are seamless and enjoyable from start to finish. Thank you for your recommendation of the Lake Atitlan tour, and we hope to have the opportunity to enhance your experience on a future visit. Kind regards, Aborigen Tours Team- BR
Anonymous
Written on September 21st, 2024The tours were really interesting and our tour guide Niko was very knowledgeable and entertaining. He made the stories come to life.
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