I have already paid the trip and insurance, but I read it is declined. Can you tell me what the issue is?

We can see that the booking appears to have been declined. However, we honestly do not have clear information yet about how this happened. We have already contacted TourRadar team to resolve this issue as quickly as possible.

From

$1,226

US $858 per person

7 Days Singapore to Kuala Lumpur Journey: City Lights & Cultural Sights

7 days

•

From Singapore to Kuala Lumpur

4.0

1 traveler review

View all

From

$1,226

-30%

US $858 per person

Price based on Cheapest Room

Price based on Shared Room

Price based on Private Single Room

Price based on Private Double Room

Select Date

1 Adult2 Adults, 1 Child2 Children

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Plan your adventure:

Operator: East Gate Tours LTD
Explorer: Curated to ignite your sense of adventure
Group Tour: Join a group and forge lifelong friendships
Partially Guided: Independent travel, featuring selected guided excursions
Low Intensity: Travelers can expect some light physical activities
Guided in English
Group Size 2 - 10
All Ages Welcome

Image of a map showing the route of the tour

Itinerary

Day 1
Singapore
Start point
Singapore (Arrival Transfer )
Optional Activities
- Explore nearby attractions at leisure
Day 2
Singapore
Meals
Breakfast
Included Activities
- Non-refundable admission to the National Orchid Garden
- Guided walking tour of Kampong Glam exploring Malay, Arab, and Bugis heritage
- Civic District drive-through viewing The Padang, Singapore Cricket Club, Parliament House, and National Gallery Singapore
- Visit to Merlion Park with panoramic Marina Bay views
- Visit to Thian Hock Keng Temple, one of Singapore's oldest Buddhist-Taoist temples
- Chinatown drive-through exploration
- Walk through Singapore Botanic Gardens (UNESCO World Heritage Site)
Optional Activities
- Hotel pick-up available at additional cost
Landmarks
Kampong Glam
The Padang
Singapore Cricket Club
Parliament House
National Gallery Singapore
Merlion Park
Thian Hock Keng Temple
Chinatown
Singapore Botanic Gardens
National Orchid Garden
Day 3
Sentosa Twilight Evening Experience
Included Activities
- Dinner at Arbora Hilltop Restaurant with panoramic city skyline and harbor views
- Scenic cable car ride from Mount Faber to Sentosa Island
- Sensoryscape multi-sensory walkway experience
- Wings of Time Fireworks Symphony outdoor night show
Landmarks
Arbora Hilltop Restaurant
Mount Faber
Sentosa Island
Sensoryscape
Wings of Time
Day 4
Singapore to Kuala Lumpur
Meals
Breakfast
Optional Activities
- Explore surrounding area at own pace
Day 5
Kuala Lumpur
Meals
Breakfast
Included Activities
- 10-hour guided city tour of Kuala Lumpur's top 25 attractions
- Sightseeing exploration of cultural blend (Muslim, Chinese, Indian, European)
- Malaysian architecture, landmarks, and handicraft exploration
Optional Activities
- Lunch (at own expense)
Day 6
Malacca
Meals
Breakfast
Included Activities
- 10-hour guided sightseeing tour of historical Malacca
- St. Peter's Church visit
- St. Paul's Church visit
- Porta de Santiago fortress visit
- Stadthuys (Dutch Square) visit
- Christ Church visit
- Jonker Street exploration
Optional Activities
- Attraction entrance tickets (not included in tour)
Landmarks
St. Peter's Church
St. Paul's Church
Porta de Santiago
Stadthuys
Christ Church
Jonker Street
Day 7
Kuala Lumpur
End point
Kuala Lumpur, Malaysia (Departure transfer)
Meals
Breakfast

Landmarks
Kampong Glam
The Padang
Singapore Cricket Club
Parliament House
National Gallery Singapore
Merlion Park
Thian Hock Keng Temple
Chinatown
Singapore Botanic Gardens
National Orchid Garden

Landmarks
Arbora Hilltop Restaurant
Mount Faber
Sentosa Island
Sensoryscape
Wings of Time

Landmarks
St. Peter's Church
St. Paul's Church
Porta de Santiago
Stadthuys
Christ Church
Jonker Street

What's Included

Expand All

Accommodation
Guide
Meals
Transport

What's Not Included

Flights
Insurance

Operated by

East Gate Tours LTD

Rating: 4.2(9 reviews)
Response time: less than 1 hour
Response rate: 100%
Cancellation policy

Traveler Reviews

4.0

Overall rating based on 1 Reviews

Tour Operator
4.2

R
Roelofje
May 1st, 2026
Overall we had a great experience. Both Singapore and Kuala Lumpur were nice. The tours were well organised . We...
Overall we had a great experience. Both Singapore and Kuala Lumpur were nice. The tours were well organised . We skipped one, because there was an overlap with another day we organised ourselves. The guides, first the one for Sentosa, the guide for the 25 highlights in KL (Chandran), and the guide for the trip to Malacca (Vino) all did an excellent job. Both hotels were good too: at both, upon inquiry, we were given two separate beds as mother and daughter instead of one large bed. And the transport to and from the airport and the journey from Singapore to Kuala Lumpur went smoothly. A bit of a delay, but a nicely air-conditioned bus. And the concierge at Furama hotel, Guna, was very helpful with the luggage. In short: it was very successful. Asia is a very nice region to visit. Warm though, so be prepared…Show more
Traveled in April 2026
Reply from: East Gate Tours LTD
Dear Roelofje, Thank you very much for your kind and detailed feedback. We’re truly delighted to hear that you had such a positive experience and enjoyed both Singapore and Kuala Lumpur. It’s great to know that the tours, guides, hotels, and transportation all met your expectations, and we’re especially pleased that the small details—like your room preference and on-ground assistance—made a difference to your journey. We genuinely appreciate your note and hope to have the pleasure of assisting you again on your future travels. Warm regards, Hazar East Gate Tours LTD
Show more

Dates & Availability

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1 Adult2 Adults, 1 Child2 Children

Upcoming departures

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Ends in0d0h32m21s

-30%
From Friday
5 Jun, 2026
To Thursday
11 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
-30%
From Saturday
6 Jun, 2026
To Friday
12 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
-30%
From Sunday
7 Jun, 2026
To Saturday
13 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
-30%
From Monday
8 Jun, 2026
To Sunday
14 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
-30%
From Tuesday
9 Jun, 2026
To Monday
15 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
Instant Confirmation
-30%
From Wednesday
10 Jun, 2026
To Tuesday
16 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
Instant Confirmation
-30%
From Thursday
11 Jun, 2026
To Wednesday
17 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
Instant Confirmation
-30%
From Friday
12 Jun, 2026
To Thursday
18 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
Instant Confirmation
-30%
From Saturday
13 Jun, 2026
To Friday
19 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types
Instant Confirmation
-30%
From Sunday
14 Jun, 2026
To Saturday
20 Jun, 2026
English
This departure date is available and will 100% depart
Guaranteed departure
From:
$1,226
US $858 per person
Multiple Room Types

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What our customers ask about this tour

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L
Lauren
Asked on March 9th, 2026
I have already paid the trip and insurance, but I read it is declined. Can you tell me what the issue is?
Payments
- East Gate Tours LTDOperator•Written March 2026
  We can see that the booking appears to have been declined. However, we honestly do not have clear information yet about how this happened. We have already contacted TourRadar team to resolve this issue as quickly as possible.
- L
  Lauren
  Traveler•Written March 2026
  We received the money back, but please let us know how we should rebook this tour under the same conditions. If it is only the insurance that caused the issue, we are happy to do that elsewhere
- L
  Lauren
  Traveler•Written March 2026
  Could you please respond asap. We have to make other travel arrangements, at least from Singapore to Kuala Lumpur if this tour is cancelled. I believe we have to do that this weekend at the latest. Also other day trips and of course hotels.
- L
  Lauren
  Traveler•Written March 2026
  I have booked (and paid) the trip again. This time without an insurance, as I believe that might have been an issue.

From

$1,226

-30%

US $858 per person

Price based on Cheapest Room

Price based on Shared Room

Price based on Private Single Room

Price based on Private Double Room

Select Date

1 Adult2 Adults, 1 Child2 Children

Best price guarantee Learn More

Plan your adventure:

Good to Know

Tour ID: 342512

Currencies
RM
Malaysian Ringgit
Malaysia
$
Singapore Dollar
Singapore
Plugs & Adapters
As a traveler from USA, Canada, Australia, New Zealand, South Africa you will need an adaptor for type G.
Type G
Malaysia and Singapore
Vaccines
- These are only indications, so please visit your doctor before you travel to be 100% sure.
- Typhoid - Recommended for Malaysia. Ideally 2 weeks before travel.
- Hepatitis A - Recommended for Malaysia.Singapore. Ideally 2 weeks before travel.
- Cholera - Recommended for Malaysia. Ideally 2 weeks before travel.
- Tuberculosis - Recommended for Malaysia. Ideally 3 months before travel.
- Hepatitis B - Recommended for Malaysia.Singapore. Ideally 2 months before travel.
- Yellow fever - Certificate of vaccination required if arriving from an area with a risk of yellow fever transmission for Malaysia.Singapore. Ideally 10 days before travel.
- Japanese B encephalitis - Recommended for Malaysia.Singapore. Ideally 1 month before travel.
Visa
- Unfortunately we cannot offer you a visa application service. Whether you need a visa or not depends on your nationality and where you wish to travel. Assuming your home country does not have a visa agreement with the country you're planning to visit, you will need to apply for a visa in advance of your scheduled departure.
- Here is an indication for which countries you might need a visa. Please contact the local embassy for help applying for visas to these places.
Payment information
- For any tour departing before July 22nd, 2026 a full payment is necessary. For tours departing after July 22nd, 2026, a minimum payment of 10% is required to confirm your booking with East Gate Tours LTD. The final payment will be automatically charged to your credit card on the designated due date. The final payment of the remaining balance is required at least 50 days prior to the departure date of your tour. TourRadar never charges you a booking fee and will charge you in the stated currency.
- Some departure dates and prices may vary and East Gate Tours LTD will contact you with any discrepancies before your booking is confirmed.
- The following cards are accepted for "East Gate Tours LTD" tours: Visa, Maestro, Mastercard, American Express or PayPal. TourRadar does NOT charge you an extra fee for using any of these payment methods.
Cancellation Policy
- Your money is safe with TourRadar, as we only pay the tour operator after your tour has departed.
- TourRadar is an authorized Agent of East Gate Tours LTD. Please familiarize yourself with the East Gate Tours LTD payment, cancellation and refund conditions.
Accessibility
Some tours are not suitable for mobility-restricted traveler, however, some operators may be able to accommodate special requests. For any enquiries, you can contact our customer support team, who are ready and waiting to help you.
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7 Days Singapore to Kuala Lumpur Journey: City Lights & Cultural Sights

Itinerary

Singapore

Optional Activities

Singapore

Included Activities

Optional Activities

Sentosa Twilight Evening Experience

Included Activities

Singapore to Kuala Lumpur

Optional Activities

Kuala Lumpur

Included Activities

Optional Activities

Malacca

Included Activities

Optional Activities

Kuala Lumpur

Want to read it later?

What's Included

What's Not Included

Traveler Reviews

Dates & Availability

Want to read it later?

Why book with TourRadar?

What our customers ask about this tour

Good to Know

Similar Tours

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7 Days Singapore to Kuala Lumpur Journey: City Lights & Cultural Sights

Itinerary

Optional Activities

Included Activities

Optional Activities

Included Activities

Optional Activities

Included Activities

Optional Activities

Included Activities

Optional Activities

Want to read it later?

What's Included

What's Not Included

Traveler Reviews

Dates & Availability

Want to read it later?

Why book with TourRadar?

What our customers ask about this tour

Earn while you share

Good to Know

Similar Tours

Keep Exploring Asia

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