East Gate Tours LTD

Dear Tiffany, Thank you very much for taking the time to share your feedback with us. We truly appreciate your detailed comments. We’re glad to hear that you found the hotel to be in a good location and that most of the trips met your expectations. Your positive remarks are greatly valued. Regarding the substitution of Legoland with Crab Island, we sincerely apologize for the lack of clear explanation during the trip. We understand how important proper communication is, and we will ensure this is addressed with our local team to provide clearer information in the future. We also take note of your comment about Batu Caves being repeated multiple times. Thank you for highlighting this—your feedback will help us improve the itinerary balance and add more variety moving forward. Regarding the Batu Caves visits: Day 4: A full and complete exploration of the Batu Caves. Day 5: The caves are included as part of the 25 attractions in Kuala Lumpur, so it will be a brief stop. Day 6: Guests will have a quick photo opportunity at the Batu Caves. We have also added an option for Day 5 and Day 6: if any guest would like a different or extended experience at the Batu Caves, they can reach out to us, and we will provide tailored suggestions. Once again, thank you for your honest feedback. We’re pleased that overall you enjoyed the trip, and we hope to have the opportunity to welcome you again on a future journey. Warm regards, Mina East Gate Tours Ltd

Dear Lesley, Thank you for sharing your feedback with us. We truly appreciate your time and your detailed comments. We are pleased to know that you enjoyed the tours and found the overall organization and communication satisfactory. Thank you as well for your comments regarding the hotel. We truly value your honesty, and your feedback will help us improve and refine our services and hotel selections for the future. Thank you once again for choosing our services. Your feedback is highly appreciated, and we hope to welcome you again in the future. Kind regards, Hazar East Gate Tours LTD

Dear Devray, Thank you for your wonderful feedback. We are delighted that you and your family had an enjoyable and well-organized tour of Malaysia. It’s great to hear that Mr. Selva’s guidance and insights added to your experience. We also appreciate your note regarding entry tickets and will take it into consideration for future improvements. Your recommendation means a lot to us, and we hope to assist you with many more memorable journeys ahead. Best regards, Hazar East Gate Tours LTD

Dear Devray, Thank you very much for sharing your detailed feedback. We are delighted to hear that you and your family enjoyed your first trip to Malaysia and that the tour, including the private arrangements and Mr. Selva’s guidance, met your expectations. We also appreciate your comments regarding entry tickets, which will help us improve our services further. Your recommendation means a lot to us, and we look forward to assisting you with future travels. Warm regards, Hazar East Gate Tours LTD

Dear Magedie, Thank you so much for sharing your feedback! We’re thrilled to hear that you enjoyed the tour and that the itinerary matched exactly what you were hoping to experience in Armenia. Yerevan is indeed a beautiful city, and we’re glad you got to enjoy its sights and scenery. Your kind words mean a lot to us, and we hope to welcome you on another adventure soon! Warm regards, East Gate Tours Ltd