Tourland

Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you enjoyed the itinerary and had a great experience with our team. Your kind comments mean a lot to us, and we truly appreciate you choosing to travel with us. We hope to have the pleasure of welcoming you again on another Canadian adventure in the future!

Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the overall tour. At present, due to our operational procedures, the final itinerary is sent to guests by email approximately three days prior to departure. We understand that receiving this information at least two weeks in advance would provide greater peace of mind and allow you to better prepare for your trip. We’re sorry for any inconvenience this may have caused. That said, we always encourage our guests to reach out to us if there is anything they would like assistance with before or during the tour. We will do our very best to accommodate individual needs and provide support whenever possible. Your feedback is truly valuable to us, and we will certainly take your suggestion into consideration as we continue to improve our communication and tour planning process. We hope to have the opportunity to welcome you again in the future and provide an even smoother and more enjoyable travel experience.

We are very pleased to hear that you had a great experience with both drivers and that you enjoyed the tour guide throughout the trip. We also appreciate your suggestion regarding the meal times and will take this into consideration for future arrangements. Thank you again for your valuable feedback. We will share your comments with our team for future improvements. Best regards, Tourland

Thank you for taking the time to share your detailed feedback. We are thrilled to hear that you found the Canadian Rockies breathtaking and that the magnificent scenery of Banff and Jasper made your journey memorable. However, we sincerely apologize for the aspects of the guided experience that fell short of your expectations. We completely understand your frustration regarding the bilingual nature of the tour. Because our groups consist of travelers from diverse backgrounds, our guides often provide commentary in both English and Mandarin. We agree that this should have been clearly communicated prior to booking, and we are reviewing our platform listings to ensure this information is highlighted transparently for future guests. We also deeply appreciate your constructive feedback regarding the depth of the English commentary. You are absolutely right that a guided tour should offer engaging insights into the region's history, geology, and Indigenous heritage, rather than just transportation between sites. We have shared your comments directly with our guide and operations teams so we can improve the quality, depth, and educational value of the information shared during our tours. Thank you again for traveling with us. Your insights are invaluable in helping us improve, and we hope the spectacular views of the Rockies remain a beautiful memory for you.

Thank you so much for your kind review! We’re thrilled to hear that you had an awesome trip and enjoyed how well everything was organized. We truly appreciate your support and hope to welcome you again on your next adventure!

Thank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful scenery and locations included in the tour. We sincerely apologize for the communication difficulties you experienced. We understand that clear and timely instructions from the tour guide are very important, especially when traveling in an unfamiliar place. We will share your feedback with our team and work to improve the guidance provided during our tours. Thank you again for your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future.

Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you enjoyed your time in Banff and Jasper, especially the beautiful lakes and waterfalls. These are truly some of the highlights of the Canadian Rockies, and we’re glad you were able to experience and appreciate their beauty. We also appreciate your comments regarding the itinerary, accommodations, and communication. We will certainly share your feedback with our team as we continue to review and improve our tour experience. We hope that, despite some of the challenges you encountered along the way, you were still able to enjoy the beauty of the Canadian Rockies and take away some wonderful memories from your trip. Thank you again for travelling with us, and we wish you many more enjoyable journeys in the future.

Dear Clare & Mike, Thank you very much for taking the time to share such detailed feedback about your trip with us. We truly appreciate you sharing both the positive aspects and the areas where we can improve. We’re very pleased to hear that you enjoyed the itinerary, the amount of free time, the smaller bus, and your stays in Banff and Jasper. We’re also glad to know that you had a wonderful experience at Fairmont Lake Louise and enjoyed the deluxe lunch. We’re sorry to hear about some of the issues you experienced during the trip, particularly with the meal options, breakfast arrangements, and some of the hotel services. Your comments are very valuable, and we will share them with our team and the relevant suppliers for further improvement. For your information, the final itinerary confirmation and hotel information are emailed to guests three days prior to departure. We also encourage guests to contact us through the message section at any time if they have any questions or concerns before or during their trip. We will always do our best to assist as quickly as possible. We also understand how frustrating the train delay must have been, especially with your onward flight from Vancouver. We’re sorry that this affected your plans and caused additional stress at the end of your trip. Thank you again for choosing us and for your kind words and recommendation. We truly appreciate your support and hope to have the pleasure of welcoming you back to Canada in the future!

Thank you so much for highly recommending our 6-Day Canadian Rockies Adventure Tour! We are truly delighted to hear that you found the itinerary well-organized and that our guides' punctuality helped make your trip smooth and enjoyable. Ensuring our guests have sufficient time to fully soak in the amazing sites across Banff, Yoho, Kootenay, and Lake Louise is one of our top priorities. We are thrilled that you felt the trip was a great introduction to the magnificent Canadian Rockies. Thank you once again for traveling with Calgary Tours. We would love to welcome you back for another wonderful adventure in the future!