Tourland

Thank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful scenery and locations included in the tour. We sincerely apologize for the communication difficulties you experienced. We understand that clear and timely instructions from the tour guide are very important, especially when traveling in an unfamiliar place. We will share your feedback with our team and work to improve the guidance provided during our tours. Thank you again for your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future.

Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you enjoyed your time in Banff and Jasper, especially the beautiful lakes and waterfalls. These are truly some of the highlights of the Canadian Rockies, and we’re glad you were able to experience and appreciate their beauty. We also appreciate your comments regarding the itinerary, accommodations, and communication. We will certainly share your feedback with our team as we continue to review and improve our tour experience. We hope that, despite some of the challenges you encountered along the way, you were still able to enjoy the beauty of the Canadian Rockies and take away some wonderful memories from your trip. Thank you again for travelling with us, and we wish you many more enjoyable journeys in the future.

Dear Clare & Mike, Thank you very much for taking the time to share such detailed feedback about your trip with us. We truly appreciate you sharing both the positive aspects and the areas where we can improve. We’re very pleased to hear that you enjoyed the itinerary, the amount of free time, the smaller bus, and your stays in Banff and Jasper. We’re also glad to know that you had a wonderful experience at Fairmont Lake Louise and enjoyed the deluxe lunch. We’re sorry to hear about some of the issues you experienced during the trip, particularly with the meal options, breakfast arrangements, and some of the hotel services. Your comments are very valuable, and we will share them with our team and the relevant suppliers for further improvement. For your information, the final itinerary confirmation and hotel information are emailed to guests three days prior to departure. We also encourage guests to contact us through the message section at any time if they have any questions or concerns before or during their trip. We will always do our best to assist as quickly as possible. We also understand how frustrating the train delay must have been, especially with your onward flight from Vancouver. We’re sorry that this affected your plans and caused additional stress at the end of your trip. Thank you again for choosing us and for your kind words and recommendation. We truly appreciate your support and hope to have the pleasure of welcoming you back to Canada in the future!

Thank you so much for highly recommending our 6-Day Canadian Rockies Adventure Tour! We are truly delighted to hear that you found the itinerary well-organized and that our guides' punctuality helped make your trip smooth and enjoyable. Ensuring our guests have sufficient time to fully soak in the amazing sites across Banff, Yoho, Kootenay, and Lake Louise is one of our top priorities. We are thrilled that you felt the trip was a great introduction to the magnificent Canadian Rockies. Thank you once again for traveling with Calgary Tours. We would love to welcome you back for another wonderful adventure in the future!

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing time and enjoyed the breathtaking views along the way. Our guides always strive to provide the most helpful and informative experience, and they will be absolutely delighted to read your kind words. Thank you for traveling with Calgary Tours. We look forward to welcoming you back for another beautiful adventure in the future!

Thank you for taking the time to share your feedback on your 7-Day Rockies Summer Adventure Tour: Calgary to Vancouver with Rocky Mountaineer! We are thrilled to hear that you had such an incredible time on the train and that you enjoyed the land tours as well. The Rocky Mountaineer is indeed a spectacular experience, and we are so glad the attentive staff, delicious food, and beautiful presentation made it the highlight of your trip. Regarding the time spent on the train, the classic rail journey from the Canadian Rockies down to Vancouver is thoughtfully designed as a 2-day daylight experience. This ensures that the train travels only during daylight hours, so our guests don't miss a single moment of the breathtaking scenery. We apologize if the itinerary details were slightly unclear beforehand, but we are truly happy that the rail journey left such a wonderful impression on you. Thank you once again for traveling with Calgary Tours. We would love to welcome you back for another magnificent adventure in the future!

Thank you so much for your wonderful review of our 6-Day Canadian Rockies Tour! We are absolutely thrilled to hear that you loved the trip and that our guides helped make your experience so memorable. Our team has a deep, genuine passion for the Rockies, and it brings us so much joy to know that their enthusiasm and approachability shone through during your journey. We are also glad that the pre-paid gratuity option added convenience to your trip. Most importantly, we truly appreciate your constructive feedback regarding contact information. You make an excellent point—ensuring that guests provide an active, overseas-ready phone number (especially for WhatsApp) is crucial for smooth communication. We have shared this valuable suggestion with our operations team so we can make this instruction clearer during the booking and pre-departure process. It was an absolute pleasure hosting you in beautiful Canada. Thank you for choosing Calgary Tours, and we hope to welcome you back for another unforgettable adventure in the future!

Thank you for taking the time to share your detailed feedback regarding your 5-Day Western Canada Rockies Tour. We are so glad to hear that you enjoyed the wonderful sights and that your group got along so well. We are especially happy to know that Gary provided professional and considerate service; we will certainly share your kind words with him! We also truly appreciate your constructive feedback, as it helps us continuously improve. We understand your disappointment regarding the vehicle size. Because our tours operate as shared group experiences, vehicle sizes are assigned based on the final number of passengers booked for that specific departure. However, we sincerely apologize that the temperature control on the assigned bus struggled during the longer drives, and we will have our fleet maintenance team look into this immediately. Regarding your stay at the Lobstick Lodge in Jasper, we are sorry to hear it was not comfortable for sleeping. Please note that to protect the natural environment, many hotels within the Canadian National Parks do not have air conditioning installed, which can occasionally affect comfort during the warmer summer months. We will, however, keep your feedback in mind for our future hotel arrangements. We also want to shed some light on the meal package and itinerary sequence. The group lunches are offered as an optional add-on strictly for convenience, as local restaurants in towns like Banff and Jasper often have very long wait times during peak season. We do hear your point about the extra stops, and we will review our stop durations to see how we can reduce late driving. Additionally, because this is a shared tour with guests joining from various booking platforms, slight sequence adjustments to the itinerary are sometimes made to accommodate logistical needs, though we always ensure all promised attractions are visited. Thank you again for traveling with Calgary Tours. We are thrilled that you enjoyed the tour overall, and we hope to have the opportunity to welcome you back for an even smoother adventure in the future!

Your comments are incredibly helpful, and we have shared them directly with our operations team as we continually evaluate our fleet and passenger comfort standards. Thank you again for choosing Calgary Tours, and we hope we might have the opportunity to provide you with a truly flawless journey in the future!

Thank you for taking the time to share your feedback on your 5-Day Western Canada Rockies Tour. We are so glad to hear that you enjoyed the beautiful sights and that Gary made such a positive impression as your guide; we will be sure to pass your kind words along to him! We also want to sincerely apologize for the moments of confusion you experienced, and we appreciate the opportunity to explain how our logistics operate. Regarding your first morning, because we pick up guests from various locations, we use a transfer system to bring everyone to a central departure hub. We apologize if the instructions for this process were not communicated clearly enough beforehand, and we will work with our team to ensure guests know exactly what to expect on day one. We completely understand your disappointment when the group dynamics changed halfway through. Our Rockies adventures operate as shared group tours with varying itinerary lengths (such as 3-day, 4-day, and 5-day options) running concurrently. This allows us to offer flexible travel dates, but it does mean that some guests will conclude their journey while others continue on or join. We are sorry this disrupted the connections you were building with your fellow travelers. Finally, we hear your feedback regarding Day 3 being exhausting. The Canadian Rockies cover a massive geographic area, and our itineraries are designed to maximize your time so you don't miss any of the iconic highlights. However, this can sometimes make for a very full and tiring day. We have shared your comments with our itinerary planning team so they can review the pacing. Thank you again for traveling with Calgary Tours. Your insights are incredibly valuable in helping us improve, and we hope to have the chance to welcome you back for a smoother experience in the future.