
Tourland
- Rating
- Number of reviews
- 165
- Number of tours
- 41
- Age range
- 1-99
- Response rate
- 100%
- Response time
- within 1 day
Tourland Reviews (165)
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Malcolm
Written on October 6th, 2026The optional 4 meal inclusion for $492 AUD was not worth it. 2 course chinese restaurant, 2 x Korean restaurant 2 course meals and the supposed highlight lunch …Read moreTourland commented on this review
Thank you very much for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience with our guides overall, and we truly appreciate your comments regarding their service. We also understand how important clear English communication is, and we will continue working with our guides to improve communication and help avoid misunderstandings. We’re sorry to hear that the optional meal package did not fully meet your expectations, particularly the Lake Louise lunch experience. Your comments regarding the meal quality, value, and dining arrangements will be shared with our team and local suppliers, and we will take them into consideration as we review and improve future meal arrangements. Thank you again for your valuable feedback. We truly appreciate both your positive comments and your constructive suggestions, as they help us continue improving the overall tour experience for our guests.- WB
Wendy
Written on October 6th, 2026Long travel days to and from the Rockies but we were aware this would be the case. It was definitely worth the travel to experience the magnificence of the scen…Read moreTourland commented on this review
Thank you very much for taking the time to share such a detailed review of your tour. We’re very pleased to hear that, despite your initial concerns, you found our guide, friendly, knowledgeable, and helpful throughout the journey. We’re also glad that you enjoyed the beautiful scenery of the Canadian Rockies and found the overall tour well organized and comfortable. We would also like to clarify that the seats in the front rows are optional reserved seats that some guests choose to purchase in advance, which is why they may appear to be held for certain passengers. Thank you as well for your comments regarding the breakfast experience at Whistler’s Inn in Jasper. We’re sorry to hear that the arrangement there did not meet the same standard as the other hotels on your trip. We will share your feedback with the hotel and our supplier, and we will also take this into consideration when coordinating future arrangements and reviewing our hotel selections. Regarding the pickup location, the first-day pickup and final-day drop-off are normally limited to designated locations. During the tour, hotel pickup and drop-off arrangements are generally coordinated by the tour guide. If your comment was referring specifically to the first-day pickup point, we understand that a closer designated location would have been more convenient for your group, especially when travelling with children. We appreciate you bringing this to our attention. We truly value both your positive comments and your constructive feedback. It is very helpful to us as we continue improving our services and arrangements for future guests. Thank you again for travelling with us. We’re very happy to know that, overall, you had an enjoyable experience and were able to see and experience the highlights of the Canadian Rockies. - AH
Anne
Written on October 3rd, 2026Got to see loads of places, Jasper, Banff, Columbia Icefields & more, well organised & nice staff, although would have liked more time in some locations, to dro…Read moreTourland commented on this review
Thank you very much for sharing your feedback. We’re glad to hear that you enjoyed visiting Jasper, Banff, the Columbia Icefields, and many other beautiful places during your 6-day journey from Calgary to Vancouver, and that you found the tour well organized and our staff friendly. As this itinerary covers a wide range of highlights across the Rockies and continues through to Vancouver within six days, the schedule is designed to allow guests to experience as many key attractions as possible. We completely understand, however, that having more time to explore places such as Jasper or Banff would also be very enjoyable. We truly appreciate your suggestion and will keep it in mind when reviewing future itinerary arrangements. Thank you again for travelling with us! - BW
Betty
Written on September 22nd, 2026Most of the trip was excellent The time on the train was a bit uncomfortable The hotel choices were great especially the Elk in Banff Met some lovely people an…Read moreTourland commented on this review
Thank you for sharing your experience! We’re glad you enjoyed the hotels, beautiful scenery, and the people you met along the way. We also appreciate your feedback regarding the train journey. If you are still interested in train travel in the future, you may wish to consider upgrading to a sleeper cabin for a more comfortable experience, or perhaps trying the Rocky Mountaineer for a different style of scenic rail journey. Thank you again for traveling with us! - EK
Elizabeth
Written on September 18th, 2026Overall I found accommodation and sightseeing great. Tour guide was excellent (Bob) bus driver excellent very safe.if ever I decide to come back to Canada I wil…Read moreTourland commented on this review
Thank you for your kind review! We’re glad you enjoyed the tour and had a great experience with our team. We truly appreciate your support and hope to welcome you back to Canada again someday! - RK
Robert
Written on September 15th, 2026We really our enjoyed our 6-Day Rockies Tour: Banff, Yoho, Jasper & Waterton National Parks. It was a full schedule packed with incredible scenery and places.Tourland commented on this review
Thank you so much for your review! We’re very happy to hear that you enjoyed your 6-Day Rockies Tour and had a great time exploring Banff, Yoho, Jasper, and Waterton National Parks. It’s wonderful to know that you enjoyed the full itinerary and the incredible scenery along the way. Thank you for travelling with us, and we hope to welcome you again on another adventure in the future! 
Don
Written on September 15th, 2026Charlie Zhao worked very hard to take care of the two guests on his tour (bus) who do not speak or understand Mandarin. That aside, Charlie does an excellent j…Read moreTourland commented on this review
Thank you very much for sharing your feedback. We are pleased to hear that Charlie worked hard to ensure that the guests were well taken care of throughout the tour. We are also glad you enjoyed his detailed explanations of the scenery, history, landmarks, and local attractions. We will be sure to share your kind comments with Charlie. Thank you again for travelling with us, and we hope to welcome you on another tour in the future.
Terri
Written on September 14th, 2026We were the only English speaking passengers every day. We understood the info and instructions ok when they were complete. One time the guide only talked about…Read moreTourland commented on this review
Thank you for taking the time to share your experience with us. We truly appreciate your detailed comments, particularly regarding the clarity of the communication and the arrangements during sightseeing stops. Your feedback gives us valuable insight into how we can make the experience smoother and clearer for our guests. We will share your comments with our tour and operations teams for review and improvement. Thank you again for travelling with us. We hope you were still able to enjoy the beautiful destinations and many memorable moments along the way.- KW
Kenza
Written on September 10th, 2026Alan, our tour guide, was absolutely brilliant! We couldn’t have asked for anyone better. He made the whole experience even more enjoyable, and the tour itself …Read moreTourland commented on this review
Thank you so much for your wonderful review! We are delighted to hear that you had such an amazing experience and that Allan made your tour even more enjoyable. We will be sure to share your kind words with him. It is also wonderful to know that you enjoyed the beautiful places visited during the tour and that the trip left you with such unforgettable memories. Thank you again for your recommendation. We truly appreciate your support and hope to welcome you on another tour with us in the future! - KC
Khoo
Written on September 4th, 2026Very good, all the itineraries are great. Guide Raymond and Bowen are very helpful and knowledgeable. The driver Gary was very helpful, driving skills are good…Read moreTourland commented on this review
Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you enjoyed the itinerary and had a great experience with our team. Your kind comments mean a lot to us, and we truly appreciate you choosing to travel with us. We hope to have the pleasure of welcoming you again on another Canadian adventure in the future!
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