Steppe Journeys

Dear Tracy Thank you so much for your thoughtful and detailed review. We’re delighted to hear you enjoyed the itinerary overall, exceeded your hotel expectations, and especially that Ilya made such an outstanding impression—we’ll be sure to share your wonderful feedback with him! We also appreciate your constructive comments about the Kyrgyzstan itinerary, and we’re very sorry to hear about your disappointing experience with Gurban in Turkmenistan. This is not the level of service we expect from our local partners, and we will investigate your feedback carefully to help ensure a better experience for future travelers. Thank you again for traveling with Steppe Journeys. We truly appreciate your honest feedback and hope to welcome you on another adventure in the future. Special thanks for sharing beautiful photos of the tour. Odil Akhmedov

Dear Suzane Thank you for your feedback. We’re delighted to hear that you enjoyed the tour and found our guides knowledgeable and informative. We also appreciate your suggestion regarding meeting guides at airports and train stations. We are continuously working to improve our arrival procedures and communication to make guide identification and meeting arrangements as smooth as possible. Thank you for traveling with us, and we hope to welcome you again on another adventure in Central Asia.

Dear David Thank you so much for your wonderful review and for choosing Steppe Journeys for your Central Asia adventure. We are delighted to hear that you enjoyed your journey and that our guides across the region helped make your experience memorable. Providing knowledgeable guides while allowing travelers enough time to explore at their own pace is something we always strive for. It was a pleasure assisting you with the preparations, and we truly appreciate your kind words about our team and services. Unfortunately due to Iran and USA conflict alert most of the travelers had to cancel their booking and you were alone on this departure. Hope it did not prevent you to fully enjoy the trip. Central Asia is a fascinating region with a rich history, diverse cultures, and warm hospitality, and we are glad you felt safe and welcomed throughout your travels. Thank you also for your balanced perspective on Turkmenistan and for sharing your impressions of each country. Every Stan has its own unique character, and it is wonderful to hear that Uzbekistan was a particular highlight while each destination offered something special. Your recommendation means a great deal to us. As a locally owned Central Asian tour company, we take pride in providing authentic experiences and personal service that larger international operators often cannot match. We hope to welcome you back to Central Asia again in the future—there are always more places to discover! Warm regards, Odil Akhmedov Managing Director Steppe Journeys

Dear Yasmin Thank you so much for taking the time to share such a thoughtful and honest review of your Silk Road journey with us. We truly appreciate your feedback—it helps us grow. We're glad to hear that the local guides in each country left such a positive impression on you. We work with trusted local partners across Central Asia specifically because they bring unmatched expertise, warmth, and authenticity to each destination, and it sounds like they delivered exactly that. We'll be sure to pass your kind words along to them. We also sincerely apologize for the moments where the itinerary didn't align perfectly between what was planned and what was communicated on the ground. You're absolutely right that the coordination between Steppe Journeys and our local contracted companies needs to be tighter, and that any changes should be communicated to you proactively rather than requiring you to flag them. This is an area we are actively working to improve, and your candid feedback is invaluable in that process. That said, we love your perspective—embracing the unexpected as part of the adventure is exactly the spirit of travel in Central Asia, and we're so glad you were able to enjoy the journey with that mindset. Your note about Kazakhstan is also well taken. Thank you again for traveling with us and for sharing your experience so openly. We hope to welcome you back to Central Asia again. Warm regards, Odil Steppe Journeys

Dear Adriano Thank you for your feedback and for your kind comments about the organization of the trip. Regarding the accommodation, some parts of Central Asia—especially remote desert, mountain, and border regions—have limited tourism infrastructure, and hotel facilities can be more basic than those found in major cities. However, in larger cities such as Tashkent, Samarkand, Bukhara, Almaty, and Bishkek, we always strive to provide the most comfortable and best-value hotels available within the tour category. We appreciate your understanding and are pleased to hear that you found the trip well organized overall. Thank you Odil

Dear Mr Godfrey Thank you for your kind feedback. We are delighted to hear that you found the tour well organized and the guides informative. We also appreciate your suggestion regarding providing the names and contact numbers of drivers and guides in advance. This is valuable feedback, particularly for border crossings and immigration procedures in Turkmenistan. We will certainly review this and look at incorporating guide and driver contact details into our pre-departure information for future travelers. Thank you again for traveling with us and for taking the time to share your experience. We hope to welcome you back to Central Asia in the future. Kind regards, Odil Akhmedov Steppe Journeys

Dear Anthony Thank you for your kind feedback and we are very pleased to hear your appreciation of our services. We will be happy to see you again to show more of Central Asia on your next adventure. Cheers Odil

Dear Gabor Thank you very much for your kind words and for sharing your experience. We are very happy to hear that you enjoyed Uzbekistan, learned a lot from our guides, and felt well looked after by Mohamed during the tour. We truly appreciate your recommendation to future travelers. At the same time, we noticed the 1-star rating, which surprised us a little since your comments about the organization and experience were very positive. If the low rating was given by mistake, we would be very grateful if you could kindly review it, as ratings are very important for small local companies like ours. Thank you once again, and we hope to welcome you back to Central Asia in the future. Odil

Dear Rhondda, Thank you for sharing your feedback regarding your recent trip! We are glad to hear that you found the tour enjoyable and that the group dynamics contributed to a positive experience. We appreciate your comments about the accommodations. It's great to know that the hotels were generally acceptable, with particular praise for the Inspire S in Tashkent and the hotel in Bukhara. We will take note of your observation regarding the 2-star hotel bookings and ensure that this information is communicated to future travelers. We are also pleased to hear that the majority of the guides provided excellent service, especially in Samarkand and Khiva. However, we sincerely apologize for the oversight regarding your guide in Bukhara. We understand how important it is for our guides to ensure that all participants are accounted for during tours, and we will address this issue with our team to prevent similar occurrences in the future. Your feedback is invaluable to us as we strive to improve our services and provide the best possible experiences for our travelers. If you have any further comments or suggestions, please feel free to share. Thank you once again for your insights, and we hope to welcome you on another adventure in the future! Best regards, Odil Steppe Journeys

Hi Catherine, Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that you loved Uzbekistan and that Bek and the team were able to make your trip so special. I’ll be sure to pass your kind words along to Bek, Makhabo, Moona, Lola, and Mira — they’ll be thrilled to hear from you. It really means a lot that you’d book with us again. We’d love to welcome you back to Central Asia sometime! Warm regards, Odil & the Steppe Journeys team