Remaz Tours GmbH Reviews (4)Write a review
Magnificent Tour Package of DubaiWritten on December 31st, 2019This is going to be a longish review. If I could give Remaz Tours 0 stars, I would, this was the worst experience I ever had of all the numerous trips I have ma…Read more
HelenWritten on December 15th, 2019Where to start... I booked 2mths ago paid in full $1003.43 (Aud) for 4 nights in Rome at a 4 star hotel including airport transfers to and from and a Vatican to…Read moreRemaz Tours GmbH commented on this reviewDear Mrs. Helen. Thank you for your feedback and we do apologies for inconvenience caused Please find our comment below: Hotel Anglo Americano This hotel was advertised in our offer and the hotel is 4 star category rated as 3.5 in TripAdvisor, we did not change the hotel and we provide the same as advertised in our tour offer. However when we heard from you some complaints about the room facilities we immediately upgraded your room to higher category and paid the difference to the hotel. The tour of Vatican The tour was cancelled in last minute due to unexpected reasons. Same day we have contacted you to apologize and to offer you an option to reschedule the date which you preferred not rebook and to refund the tour cost including taxi fare you have paid. We also immediately did the same as per our communication The single supplement The amount of single supplement we charged is the same amount mentioned and advertised in our offer in TourRadar. Since you are sole traveler we have asked for. At the end we do apologies again and hope your feedback will help us to improve our services in the future. Kind regards Management / Remaz Tours GmbH
IgorWritten on November 25th, 2019The hotel was very nice, right in the city center, and it has very nice spa area to have a rest after sightseeing during the day. Also, Innsbruck card, provided…Read more
AnonymousWritten on June 11th, 2019Everything was good. Small issues with payments, which was successfully resolved by operatorRemaz Tours GmbH commented on this reviewDear Dmytro , thank you for sharing your feedback, we look forward to serve you in your next tour with us.
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