Morocco tours

Dear Ms. Mee Ing Chan, Thank you very much for taking the time to share your detailed and honest feedback regarding your recent Morocco tour. We truly appreciate your comments, as they help us understand our guests’ experiences better and improve our services for future travelers. We are pleased to hear that you enjoyed several aspects of the trip, particularly your stay in Chefchaouen, the hospitality of riad staff throughout the journey, and especially the guided tour in Fez with Mohamed. Your kind words will certainly be shared with him and the teams involved. At the same time, we sincerely apologize for the shortcomings you experienced. We regret that some of the local guides did not meet your expectations in terms of engagement, patience, and assistance—especially considering the needs of elderly travelers. Your feedback regarding the guides in Volubilis, Ait Benhaddou, and Marrakech has been taken very seriously, and we will address this internally to ensure better training, attitude, and guest care going forward. We are also very sorry for the issues related to journey planning and driver assistance. While safety is always our priority, we acknowledge that clearer communication, better meal planning, more frequent stops, and additional guidance during long drives should have been provided, particularly for senior guests. We will reinforce these standards with our drivers. Regarding the accommodation concerns, please accept our apologies for the discomfort you experienced in Fez and Dades Valley. These matters will be discussed with the respective properties to prevent similar issues in the future. Concerning the Merzouga desert camp, we would like to clarify that hot water is available. However, because the water heater is located at a distance from the tent, it is necessary to turn on the shower and wait a short while for the hot water to reach the bathroom. We regret that this was not clearly explained to you upon arrival and understand how this caused inconvenience. We are also sorry to hear that the vehicle comfort did not meet your expectations. This is valuable feedback and will be considered carefully for future tour arrangements. Once again, thank you for sharing your experience so openly. We truly regret that certain aspects of the tour affected your overall impression, and we are committed to using your feedback to improve, especially when welcoming elderly travelers who require extra care, comfort, and attention. We appreciate your understanding and hope you will accept our sincere apologies. Kind regards,Ali

Thank you very much for sharing your feedback and for your kind words about Morocco and the overall experience of the tour. We truly appreciate you taking the time to write this review. We are happy to hear that you found Morocco beautiful, enjoyed seeing many highlights in a short time, and that the accommodations were safe and clean. We are also pleased that you found your driver kind and accommodating. We would like to kindly clarify one important point for future travelers. Our tours are designed with an English-speaking driver who also acts as a driver-guide during the journey, providing assistance, general explanations, and support throughout the trip and on the road. However, he is not a licensed local guide for in-depth historical guiding inside every site. For this reason, at major and culturally significant locations, we provide licensed local guides, such as: • Fez (guided city tour), • Ait Benhaddou Kasbah, • Volubilis (Roman ruins). This approach follows local regulations and ensures guests receive accurate historical and cultural information in key sites, while also allowing flexibility and comfort during long drives. Regarding winter travel, you are absolutely right—during certain winter months, weather conditions such as snow can occasionally lead to road closures, which may result in unavoidable itinerary adjustments. Guest safety is always our top priority, and these changes are sometimes beyond our control. Thank you again for your honest and constructive feedback. We truly value it and hope it helps future travelers better understand the structure of the tour and prepare accordingly. Morocco is indeed a remarkable country, and we are grateful you chose to explore it with us. Warm regards, Ali

Dear Misha, Thank you very much for taking the time to share such a thoughtful and detailed review of your Morocco tour. We truly appreciate your kind words and are delighted to hear that you enjoyed discovering the diversity of Morocco’s landscapes—from cities and mountains to the desert. We are especially pleased to know that you felt comfortable with your driver, Abdoul. Your compliments regarding his kindness, professionalism, and quick assistance with changing accommodation will certainly be shared with him. We are also glad that your local guides in Volubilis and Fez, particularly Hamid, made those visits informative and enjoyable. It is wonderful to hear that you appreciated the itinerary, especially the stops on Day 7, as well as our team’s responsiveness and flexibility in adjusting plans, issuing refunds promptly, and accommodating changes due to weather and health conditions. Guest comfort and peace of mind are always our priority. Thank you as well for your honest comments regarding the accommodations. We acknowledge your feedback about the bathroom standards in Chefchaouen and Fez, and we will review this carefully with our partners. We are happy to hear that, despite this, you found the riad staff extremely hospitable and enjoyed the food. We sincerely regret that the Marrakech accommodation did not meet your expectations in terms of location, size, and overall quality. While we were happy to offer alternative options, we fully respect your decision to arrange accommodation independently. Despite this challenge, we are grateful that you still chose to rate the tour highly and that the kindness of the people you met and the beauty of Morocco left a positive overall impression. Thank you once again for traveling with Morocco Tours and for sharing your experience so openly. We wish you many more memorable journeys ahead and hope to welcome you back to Morocco one day. Warm regards, Ali

Dear Slobodan, Thank you sincerely for taking the time to share your detailed feedback. We are very happy to hear that you enjoyed your tour overall and that the itinerary allowed you to discover so many beautiful places in Morocco. We truly appreciate your kind words about Anwar. He is indeed a valuable member of our team, and we are delighted that his flexibility, professionalism, and warm personality contributed to making your experience more enjoyable and comfortable. We also thank you for highlighting the points that could be improved. Your comments regarding the steps at the Riad in Chefchaouen, the standard of Riad Taroudant, and the conditions at Camp Majoub and Erg Chigaga are very important to us. We will share this feedback with our accommodation partners to help us continually improve the quality of our services. We are glad that the small group size gave you extra flexibility during the journey and that you felt well taken care of throughout the tour. Thank you once again for choosing to travel with us. It was a pleasure having you, and we hope to welcome you again in the future. Warm regards, Ali

Dear Sarah, Thank you very much for taking the time to share your feedback. We are delighted to hear that you had a great experience overall and that Zac provided you with excellent service. He will be very happy to know that his efforts and dedication made your journey more enjoyable. At the same time, we sincerely appreciate you highlighting the areas where we can improve. Your remarks about the lunch stops, the fast pace of the itinerary, and the long driving days are very valuable to us. We understand how important it is to have enough time to explore and enjoy each destination, and we will carefully review these points with our team. We are especially sorry to hear about the issues you encountered during the desert overnight stay, including the cold meals, lack of hot water, and drinks not being included. This is not the level of service we aim to offer, and we will be addressing this with our accommodation partners to ensure a better experience for future travelers. Your feedback helps us continue improving our tours, and we truly appreciate your honesty. Thank you once again for traveling with us, and we hope to have the opportunity to welcome you back for a smoother and even more enjoyable adventure. Warm regards, Ali

Dear Guillermo, Thank you very much for your review and for recommending our tour. We are delighted to hear that you had a good experience and enjoyed the service, especially with our guide Hicham. We will make sure to share your kind words with him — he will be very happy to know he made your trip easier and more enjoyable. We also appreciate your honest feedback regarding the Riad in Marrakech. Your comments help us improve our accommodation selections and ensure a better experience for future guests. We’re glad that the rest of your journey was excellent, and we hope to welcome you again for another adventure in Morocco. Warm regards, Ali

Dear Esther, Thank you so much for your wonderful feedback! We’re truly happy to hear that you enjoyed your 7-day tour and that Karim helped make your experience in Morocco so special. He’ll be delighted to know that his kindness, knowledge, and professionalism left such a great impression. Your words mean a lot to us — they motivate our entire team to keep providing authentic and memorable experiences for our travelers. We hope to welcome you back again someday for another Moroccan adventure! ????????✨ Warm regards, Ali & the Morocco Tours Team