Hi Travel Argentina

Dear Sien, Thank you for sharing your feedback. We are truly sorry to read that this was your perception of the experience, and we regret the frustration you felt during your trip. We fully understand how important this journey was for you, especially traveling from the other side of the world. A few weeks before your arrival, on November 17th, Torres del Paine was affected by an exceptional and tragic storm. This resulted in fatalities on the O Trek, and the authorities suspended the O Circuit until further notice. All trekkers booked on the O Trek had to be urgently relocated to the W Trek area, creating a significant domino effect and widespread overbooking across refugios for several weeks. We would also like to be transparent and acknowledge that the final confirmation of your reservation was completed later than it should have been. Under normal circumstances, our long-standing relationships with the refugios and our experience operating in Torres del Paine allow us the flexibility to confirm these programs smoothly. However, due to the extraordinary situation at the park at that time, this flexibility was no longer available, and we should have had everything fully confirmed earlier. We take responsibility for this. Once the situation was clear, our priority was to ensure that your trip could still take place safely and meaningfully. After extensive coordination with refugios, hotels, and park authorities, we offered you two alternatives: • Completing the W Trek in a west–east direction with a modified refugio combination, or • Staying three nights at Hotel Las Torres Patagonia (5★, all-inclusive, inside the park), including guided hikes, transfers, and all meals — an option with a value significantly higher than the original booking, offered as a goodwill gesture. You chose to proceed with the W Trek option, which we fully respected and implemented. While those days were operationally challenging for many operators in the park, all services were delivered and safety remained the top priority for both our team and park staff. We sincerely regret that, despite our efforts, the experience did not meet your expectations. Your feedback is taken seriously and is already being used internally to strengthen our confirmation timelines and communication processes so that situations like this do not happen again. We truly appreciate you taking the time to share your experience and wish you the very best in your future travels. Kind regards, Cristian Calomarde CEO - HI Travel South America

Hello Ishani, I´m sorry to hear that you were stressed during your trip, we at Hi Travel pride ourselves on our communication with our passengers. That said, the services, hotels, and transfers are provided by different companies, as we sell tours all throughout the southern part of South America, and it is tantamount impossible to maintain a presence in such a vast territory. Furthermore, everyone in South America uses Whatsapp; there are very reasonably priced E-sim plans so you can remain connected should you have the need. I hope you were able to enjoy your trip despite the difficulties that might have arisen!

Hi Mei Yee! What happened to you was really unfortunate, and a terrible situation all around. Of course, we couldn't just leave you there! You are more than welcome to come back at any time, hopefully with fewer issues!

Hi Mario, we are glad to hear that you enjoyed the trip so much! Yeah, altitude sickness is as inconvenient as it is unpredictable. Unfortunately, you have to follow the tips if you want to experience the amazing crossing of La Puna desert, and the wondrous Uyuni saltflats, as smoothly as possible.

Hello Patrick. I’m sorry to hear that the trip didn't live up to your expectations. We will most certainly review our partnership with the hotel, as you say, that quality of services is not what we expect of them. Regardless of anything else, they will be held to a standard in order to continue working with us. Thanks for bringing it to our attention.

Thanks, Mark, for your kind comments. It also helped that you kept communication and inputs, so it was a team work! We are really glad that you enjoyed the trip and we hope you keep wonderful moments in your memory! Merry Christmas and a happy New Year!

Hi Simon! The W-trek has a lot of travellers coming through every year, so they cater to the general public for the most part. In a way it is so well organized because it is touristy. We have other, less pricey and touristy options available; we would love to have you back!

Hi Michelle! We are gald to hear that the trip, and our service lived up to your expectations, and we pride ourselves in helping trevellers withe their needs during their trip. Thanks for the recommendation! Of course, we would be more than happy to have you again.