Vio Travel

Hello David, Thank you for sharing your feedback with us. We’re very pleased to hear that you enjoyed the overall tour, appreciated the hotel selections, and found our team responsive and supportive throughout your trip. It’s also wonderful to know that the guides provided a great experience with their knowledge and service. We sincerely apologize for the inconvenience you experienced with accessing the Kansai Pass QR code at the station. While we had clearly mentioned in the travel information that internet access would be required to retrieve the QR code and that screenshots would not be accepted, we completely understand how frustrating the process must have been, especially when trying to board the train and needing to look for available Wi-Fi. We truly appreciate you bringing this to our attention. We will also explore alternative options or more convenient solutions for this specific train pass process to help improve the experience for future travelers. Despite this issue, we’re glad to know you still had a good overall journey, and we truly appreciate your understanding and patience. Warm Regards, Vio Travel

Hello Thomas, Thank you so much for sharing your feedback! We’re very happy to hear that the tour coordination and overall organization matched your travel style. Our tours are designed to give travelers the flexibility to explore destinations more independently while still having all major arrangements and support carefully prepared in advance. We’re glad that this approach suited your preference and allowed you to enjoy the experience at your own pace. At the same time, we truly appreciate your recognition of the coordination behind the trip. Our team always aims to provide smooth arrangements and reliable support whenever needed throughout the journey. Thank you again for traveling with us, and we hope to assist you on another adventure in the future! Warm Regards, VIO Travel

Hello Janine, Thank you so much for your feedback! We’re very happy to hear that your hotels and train arrangements went smoothly throughout your trip. We also appreciate your comments regarding the instructions for train ticket collection and tour meeting points. We understand that some details may have been a little confusing, and we will definitely use this feedback to improve the clarity of our guides and directions for future travelers. During these moments of confusion, we’re glad that our support team was able to provide assistance whenever you needed throughout your journey. Thank you again for traveling with us, and we hope to assist you again on your next trip to Japan! Warm regards, Vio Travel

Hello Karla, Thank you for your wonderful feedback! We're delighted to hear that everything was perfectly organized and that you enjoyed the tours. It’s great to know that the transfers were on time and that your overall experience was seamless. We truly appreciate your kind words and hope to welcome you again on another trip soon! Warm regards, Vio Travel

Hello Mark, Thank you for your kind feedback! We're delighted to hear that everything went smoothly and that you had a hassle-free experience. We truly appreciate your feedback and hope to assist you again on your future travels. Warm regards, Vio Travel

Dear Stephen, Thank you very much for taking the time to share your thoughtful feedback about your recent trip to the Philippines. We’re delighted to hear that you had a really good overall experience and that the “First Time Traveller” program, along with your modifications, worked smoothly for you. It’s wonderful to know that the arrangements—from transfers to accommodations—came together seamlessly, despite a couple of flight delays. We also truly appreciate your honest insight regarding Boracay. Your suggestion about considering destinations like Puerto Princesa is very valuable, especially for travelers seeking a different pace or experience, and we’ll certainly keep this in mind for future recommendations. We’re especially glad that the warmth and friendliness of the Filipino people stood out as a highlight of your journey—this is something we’re very proud of and happy you experienced firsthand. Thank you again for your feedback, and we hope to assist you with another memorable trip in the future. Warm Regards, Vio Travel

Hello Erica, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest insights, as they help us continue improving our services. We’re pleased to hear that overall your journey went smoothly and that you particularly enjoyed the Osaka walking tour and the Hiroshima e-bike experience. It’s also great to know that our team was able to support you throughout your trip and assist with coordination. At the same time, we sincerely regret the aspects that did not meet your expectations. We understand your comments regarding the Osaka hotel, breakfast quality, and the condition of the room in Hiroshima. At the time of reservation, these hotels were selected in order to secure Twin room options for your stay, as Twin rooms are generally more limited in availability compared to double rooms. That said, we completely understand your concerns and sincerely value your feedback. Please rest assured that we will share your comments directly with our hotel partners for their review and improvement. On the Kyoto bus tour: we appreciate your candid feedback. To clarify for other travelers reading this - the audio guide on this particular tour is designed for use on the bus only, and once guests disembark, the experience becomes self-guided. This is something we will communicate far more clearly upfront so that guests can set the right expectations or choose an alternative that better suits them. Thank you again for your kind words about our team — it truly means a lot to us. We hope to have the opportunity to assist you again in the future, perhaps with a more customized itinerary that better matches your preferences. Warm Regards, Vio Travel

Hello Monica, Thank you so much for sharing your experience! We’re glad to hear that you enjoyed the flexibility of the tour and found it convenient to explore at your own pace while we took care of the transfers. It’s great that you were able to make the most of your time and discover activities that suited your interests. And we couldn’t agree more—Boracay truly is a must-see destination! We hope to assist you again on your next adventure. Warm regards, VIO Travel Team

Hello Jessy Mathew, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you had a positive experience during your trip. It’s great to know that you enjoyed your trip in Sydney, and your feedback is truly valuable in helping us continue to improve for future bookings. At the time of reservation, the hotel was selected as it offers good value for three people sharing one room and is conveniently located next to the metro, providing easy access to the city centre in approximately 20 minutes. We truly appreciate you sharing your experience, and we hope to have the pleasure of assisting you again on another journey in the future. Best regards, Vio Travel Team