Tomato Travel

Hi Kim. We're glad you enjoyed the tour and everything went smoothly for you. We hope you have made unforgettable memories in Japan and looking forward to seeing you again on another tour.

Hi Diarmaid, Thank you very much for your kind words. We are glad to hear that you enjoyed our tour! We hope to see you again on other our tours in the future. We offer other destinations, such as Japan, South Korea, other South Asia countries. Also, we are happy to offer a customised tour as well. We look forward to welcoming you in the future! Kind regards, Tomato Travel

Hi Pablo, thank you so much for your positive feedback. In addition to our China tour package, we also offer tours to to Japan, South Korea, and other Asia destinations, including customised tour package. We'd be pleased to welcome you on one of our tours again in the future! Once again, thank you so much for your support. Tomato Travel Team

Hi Marsha, Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to outline your experience. Regarding the itinerary, the schedule and time allocation for each city are provided in full before booking. Many travellers choose this tour specifically for the balance between Osaka, Kyoto, Hiroshima, and Tokyo, but we acknowledge that the pace may not suit everyone’s preferences. Hotel standards and policies—including amenities, cleanliness procedures, and luggage services—are set by each property. We have passed your comments to the hotels for review so they can address the issues you encountered. For the arrival assistance, the tour includes a meet-and-greet and guided support to the hotel via public transport. This is stated in the tour description, though we will review the wording to ensure it is clearer for future travellers. Your feedback has been shared internally so we can assess where improvements are possible. Thank you again for bringing these matters to our attention.

Thank you for sharing your feedback. We’re sorry to hear that your experience with the tour guide didn’t meet your expectations. Our guides are chosen for their local knowledge and service, and we regret that this instance fell short of our usual standards. We’ve shared your comments with our local team to help us improve. We appreciate you taking the time to share your feedback with us. Kind regards, Tomato Travel Team

Hi Sandra, Thank you so much for your wonderful review. We’re happy to hear that you had a great time on our tour! We’d love to assist you with your next adventure. In addition to Japan, we also offer group tours to destinations such as Taiwan, China, and South Korea. Alternatively, we can arrange customised tours to various parts of South Asia. Please let us know if you’d like more information. We look forward to welcoming you on another journey soon. Once again, thank you for travelling with us. Cheers!

Hi Theresa, Thank you so much for your great review! We hope you had a great time on our tour. Please let us know if we can assist you with any future tours, or customised private tour. Again, thank you for joining our tour! Have a lovely week ahead.

Hi David, thank you very much for your positive review. We’re delighted to hear that you enjoyed the tour. It means a lot to know that everything came together as promised and that you found great value in the experience. Your feedback is valuable, and we will continue to refine our itineraries and provide clearer information so guests can easily add optional experiences based on their interests. Thank you again for recommending us. We hope to welcome you on another journey soon!

Hi John, thank you for your detailed feedback. We are sorry to hear that the tour did not fully meet your expectations. Your comments regarding the schedule and guiding will be carefully reviewed with our team to improve future tours. We are pleased you were satisfied with the hotel selection and the efforts of our staff. We appreciate your honesty and the time you took to share your experience. We hope you made some unforgettable memories in Japan.