Tomato Travel

Dear Lulu, Thank you for taking the time to share your detailed feedback with us. We are very sorry to hear that you were disappointed with your experience and, in particular, that you sustained an injury during the journey. We sincerely hope your knee has recovered and that you are doing better. We appreciate you bringing your concerns regarding the itinerary, transportation arrangements, meals and optional activities to our attention. We understand that travelling through a busy itinerary can be challenging, particularly when carrying luggage, and we will share your feedback with our local operations team for further review. We also appreciate your comments regarding the photography experience and understand that you felt the pricing and presentation did not meet your expectations. However, please note that this was an optional activity and you were not required to buy the photobook. While some aspects of the tour may be optional or may suit different travellers differently, we are sorry that the overall experience did not meet your expectations. Your feedback is valuable to us and will be taken into consideration when reviewing our future tour arrangements. Thank you again for sharing your experience with us. Kind regards, Tomato Travel Team

Hi Charles, Thank you for taking the time to share your feedback with us. We are delighted to hear that the pace of the itinerary suited you well and that you had a great time travelling with Calvin. We will be sure to pass on your kind words to him. Thank you again for travelling with us. We truly appreciate your feedback and hope to welcome you back to Japan in the future. Kind regards, Khoa Tomato Travel Team

Hi Tony, Thank you very much for taking the time to share such wonderful and detailed feedback about your 15-day Japan tour. We are delighted to hear that you enjoyed the itinerary and had the opportunity to experience Japan’s culture, history, food, and scenery. We are especially pleased to hear that Calvin made such a positive contribution to your journey. We will certainly pass on your kind words to him, as well as to our driver and the wider operations team. It is wonderful to know that their knowledge, professionalism, and attention to detail helped make your trip memorable and enjoyable. Thank you again for travelling with us and for your recommendation. We truly appreciate your support and hope to have the opportunity to welcome you back to Japan in the future. Kind regards, Khoa Tomato Travel Team

Hi Tiffany, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the tour and the different cities you visited. It is also wonderful to hear that Susanna made such a positive impression through her knowledge, helpfulness, and dedication throughout the tour. We will certainly pass your kind words on to Susanna. She will be very pleased to know that her efforts contributed to your experience. Thank you again for travelling with us, and we hope to have the opportunity to welcome you back to Japan in the future. Kind regards, Khoa Tomato Travel Team

Dear Evan, Thank you so much for your wonderful and detailed review! We’re delighted to hear that you enjoyed the itinerary, comfortable hotels, included breakfasts, and the balance between guided activities and free time. We’re also glad to know that Osman made your trip more enjoyable with his friendly and helpful service. Thank you for recommending the tour. We truly appreciate your kind feedback and hope to welcome you on another journey with us in the future! Kind regards, Tomato Travel Team

Hi Carolyn, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you had such a positive experience with Osman. We will certainly pass on your kind words to him, especially your comments about his knowledge, sense of humour, and the attention he gave to your grandson. We also appreciate your honest feedback regarding the hotel, meals, and itinerary. We will review these comments with our local operations team and relevant suppliers, particularly the issues you experienced at the hotel and with the provided dinners. Your suggestions regarding the balance of Japanese and Western breakfast options, as well as the number of castles and shrines, are also very helpful for us when reviewing our tours. Most importantly, we are pleased to hear that you enjoyed discovering different parts of Japan and that the trip provided you with many memorable experiences. Thank you again for travelling with us and for helping us improve our tours through your feedback. Kind regards, Tomato Travel Team

Hi Ernie, Thank you very much for your kind words. We are glad to hear that you enjoyed our tour! We look forward to welcoming you to other destinations. Once again, thank you for choosing us. Kind regards, Tomato Travel

Dear Bradley, Thank you for your feedback! We are thrilled to hear that you had an easy, informative trip and that Ayako and Ho-San provided such excellent service. We also appreciate your honest input regarding the hotel locations. We understand that being centrally located is important for guests who prefer to explore local nightlife, and we will certainly take your comments into consideration as we review our future itineraries. Thank you for choosing to travel with us, and we hope to welcome you back again soon.