The Bali Trip Mate

Hi HT, Thank you for your reviews. Yours sincerely, Geoff The Bali Trip Mate

Hi Angie, Thank you for having chosen The Bali Trip Mate, glad you enjoyed the 3 Days Nusa Penida Experience and it is a beautiful island, your positive feedback will certainly be shared with the entire team to motivate them to continuously deliver our exceptional services. Sincerely yours, Geoff The Bali Trip Mate

Hi Ly Duyen, Thank you for your kind reviews, very glad you enjoyed the island as it is such a beautiful places, look forward to seeing you again in the future. Yours sincerely, Geoff The Bali Trip Mate

Hi Linda, We are very sad and apologize about your recent experience with us. After reading your reviews, I tried to find data from our guide and accommodation related to the time of your tour to certain what is really happened. Regarding the shuttle bus it is not free its included on the ticket price, we normally use them to drop our customers based on their next destination hotel and mostly one and other guests in the group have a different destination around Bali Central area after the tour. Regarding the guide didn't explain much about the islands we apologize as Gili Air Island is a tiny island our local guide in the island is not for guiding and explain about culture and history like in our Bali tour with many story and culture to explain in the tour, our local guide in the island as a tour leader to explain what to do and organize for each day plan for the group however we will fix this issue to make our guide explain more about the island life, and about the bicycle tour starts after 4 pm we go in this particular time as its a good time for sunset on the finishing point which is west south side of the island near our office after the cycling, and Gili Air Island still under development in the north side so we can't ride there as the road mostly sand and dirt. And our other visitor sometimes needs a rest after the 4-5 hour car transportation and boat ride to Gili Air Island so our guide thinks you need a rest we sincerely apologize to make you discover the island by yourself. We are really sorry and do not mean to doubt your reviews, we use a particular best reviews restaurant on TripAdvisor for our dinner for the first night which is Mowies by The Beach for this tour and regarding the music at the room we have been informed that 23 Nov the night they have party couple blocks from the bungalow that goes until late we will prevent this issue for anyone again in the future, We sincerely apologize for the unpleasant experience our 3 Days Experience Gili Islands, we hope in the future we can provide better service to you. Thank you. Kind regards, Geoff The Bali Trip Mate

Hi Kiana, Thank you for having chosen The Bali Trip Mate, glad you had a fantastic holiday and we are sorry for your misunderstanding with one of our guide/driver in Nusa Penida iam glad it was only a small problem, and we have spoken about this issue and we can guarantee this will not happen in the future and to anyone. Once again glad you had a fantastic holiday we look forward to seeing you again. Sincerely, Geoff The Bali Trip Mate

Hi Justine, Thank you for having chosen The Bali Trip Mate and we are so happy to know that you had a great holiday even if it was short and sweet and iam glad you were happy with our service. Sincerely yours, Geoff The Bali Trip Mate

Hi Mila, Thank you for having chosen our company and glad you are very happy with your holiday in Bali, Indonesia and enjoy your time with our Guide & Driver. As a tourism company we strive to go over and above and your positive comment certainly confirm that. Thank you for your kind words, we look forward to seeing you again. Yours Sincerely, Geoff The Bali Trip Mate

Hi Laura, Thank you for having chosen The Bali Trip Mate and we are so happy to know that you had a great time with us and we were very happy to have you too and thanks again for inspiring the other readers. Sincerely yours, Geoff The Bali Trip Mate

Hi Jody, Thank you for your feedback and your review and we are pleased that you enjoyed the tour with us. I am wondering about your comment regarding as to why you write in terms of what was included and what wasn’t when it was already supplied to you before the tour started through the booking confirmation. And about our tour end in Gili Air island, you were aware of that and you asked us by email before the tour started to get back to Mataram which we organized for you. Thank you for your very kind word and we definitely look forward to welcoming you back for another memorable experience. Sincerely, Geoff The Bali Trip Mate

Hi Krystal, Thank you for having chosen The Bali Trip Mate and I am so happy to know that you had a fantastic time with us. Thank you for your very kind word and we definitely look forward to welcoming you back for another memorable experience. Sincerely, Geoff The Bali Trip Mate