The Bali Trip Mate

Hi Arkin, Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed your trip, and your kind words mean a lot to our team — especially Tress and Yustus. We also truly appreciate your feedback regarding the hotels in Gili and Yogyakarta, especially since your private tour included an extended itinerary there. We take comments like this seriously and will continue reviewing and improving our hotel selections to provide an even better experience for future travellers. It was a pleasure having you travel with us, and we hope to welcome you back to Indonesia again in the future. Warm regards, Rizal The Bali Trip Mate

Hi Silas, Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed your trip, and your kind words mean a lot to us especially Yustus. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Emilia, Thank you for sharing such detailed and thoughtful feedback! We're thrilled to hear you had a wonderful overall experience and that our team made changing your travel plans seamless and stress-free. Your kind words about the friendliness and professionalism of our guides and drivers mean the world to us. We hear you on the hotel's distance from Ubud town center — accommodations are selected with availability and route logistics in mind, but feedback like yours directly shapes how we refine those choices for future travelers. We're also actively expanding our local team on the island to ensure every trip pairs great driving with insightful local commentary, front to back. Thank you again for your recommendation, and we hope to have the pleasure of welcoming you back in the future! Warm regards, Rizal The Bali Trip Mate

Hi Haydar, Thank you for sharing your experience! We're thrilled to hear you enjoyed your trip overall, and your kind words about Yustus and Agus mean a lot to us — we'll be sure to pass along your compliments to them both. We hear you on the hotel's distance from Ubud center — accommodations are chosen with factors like availability, group logistics, and route timing in mind, but guest feedback like yours directly shapes how we refine those selections for future departures. Thank you as well for your note on Tanah Lot; we take itinerary pacing seriously and continuously adjust based on real traveler experiences. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Tiffany, Thank you for sharing your wonderful experience! We're thrilled to hear you enjoyed your trip, and your kind words mean a lot to us. We were glad to accommodate the last-minute date adjustment caused by group numbers, and appreciate your flexibility and for the accommodation. Regarding Nusa Penida, our regular guide fell ill that day, so we quickly arranged an experienced local driver to ensure your tour continued without disruption — this kind of contingency planning is something we always have in place so trips stay on track no matter what. Special thanks for praising Yustus — we'll be sure to pass along your compliments to him! We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Ayed, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We fully respect that every traveler has their own perspective regarding value, accommodation locations, and destinations visited. Your comments help us continue improving our tours and services. However, we would like to respectfully clarify a few factual points for the benefit of future travelers reading this review: 1. Private Tour Arrangement: Before your departure, we contacted you because the minimum group size had not been reached. During our conversation, we explained the available options, including operating the trip as a private tour, and reached a mutual agreement before your arrival in Bali. Your response at the time was: “Ok fine if there’s new destinations I want to visit I can arrange with driver that okay deal 👍🏻” Based on this confirmation, we proceeded with the tour as agreed. 2. Refund Option: The review mentions that no cancellation or refund option was provided. We would like to clarify that, under our booking conditions, guests are entitled to a full refund when a guaranteed group departure cannot operate due to minimum participant requirements. After discussing the available options, you chose to continue with the private tour. 3. Hotel Locations: The accommodations used during your trip were the same hotels listed in your confirmed itinerary before arrival/departure. Their locations were communicated in advance and were not changed after your booking. We also understand your disappointment regarding the roads in Nusa Penida. Unfortunately, road infrastructure is managed by the local authorities and is beyond the control of any tour operator. Despite this, it remains one of Bali’s most popular destinations because of its spectacular scenery and unique landscapes. Regarding pricing, while independent travel can sometimes appear less expensive when comparing individual components, our tours include professionally planned itineraries, accommodation, transportation, activities, local operational support, and assistance before, during, and after the trip. Many of our guests appreciate the convenience, security, and peace of mind that come with a fully organized experience. Although we regret that the tour did not meet your expectations, we sincerely thank you for travelling with The Bali Trip Mate. We remain committed to transparent communication and delivering memorable travel experiences for every guest. We wish you all the best in your future travels. Warm regards, Rizal The Bali Trip Mate

Hi Dale, Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed your trip, and your kind words mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Corina, Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed your trip, and your kind words mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Karina, Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed your trip, and your kind words mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate

Hi Alexander, Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed your trip, and your kind words mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Warm regards, Rizal The Bali Trip Mate