PrestiGo Asia

Dear Mark Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed the balance between guided touring and free time, and that each destination—from Bangkok to Chiang Mai and Phuket—brought you memorable experiences. It’s especially wonderful to know that your day with the elephants was a highlight! Your kind words about our guides and drivers mean a lot to us. We’re also glad you had such a great time exploring places like James Bond Island and the Big Buddha. Best Regards PrestiGo Asia

Dear Vasiliki Thank you very much for your kind review! We’re delighted to hear that you and your family had such a great experience and that everything was well taken care of. Your compliments about our guide, driver, and the 4-star accommodation truly mean a lot to us. Lilly and David will be very happy to hear your feedback. We hope to welcome you again on your next journey!

Dear Calnick It was truly my pleasure to assist you in planning your trip to Asia. I’m delighted to hear that you enjoyed the hotels, the locations, and especially the time spent with our guides. Knowing that your first trip to Asia was such a positive experience means a lot to us. Thank you as well for recommending our company to your friends — that is the greatest compliment we could receive. We hope to have the opportunity to welcome you back to Asia for another adventure in the future! Warm regards,

Dear Ann Thank you very much for your kind review. We are delighted to hear that you found the trip well organized and that our staff and guides were responsive throughout your journey. Providing smooth arrangements and attentive support is always our goal, so it’s wonderful to know that you had a positive experience. Thank you again for traveling with us. We hope to have the pleasure of welcoming you back for another adventure in the future. Warm regards,

Dear Carlene Thank you so much for your wonderful review! We are truly delighted to hear that you had such an incredible adventure across Vietnam, Cambodia, and Thailand. Tony and Lena will be very happy to hear your kind words. Our entire team always strives to ensure that every detail runs smoothly so our travelers can simply relax and enjoy the journey. Thank you again for your recommendation. It was a pleasure helping you plan this trip, and we hope to have the opportunity to welcome you back to Southeast Asia for another adventure in the future.

Thank you so much for your kind feedback! We’re truly delighted to hear that you were impressed with how well the tour was organized. It’s wonderful to know that everything ran smoothly, especially the punctual pick-ups and the support from our team throughout your journey. Your satisfaction means a lot to us, and we’re very happy we could provide you with a reliable and enjoyable experience. Thank you again for choosing PrestiGo Asia — we hope to welcome you back for another memorable trip in the future!

Dear Garry Don Moore Thank you so much for your thoughtful feedback! ???? We’re very happy to hear that you had a great overall experience and enjoyed the tours. It’s also wonderful to know that the pick-up and drop-off services went smoothly and everything ran as planned during your trip. I’m also glad I could assist you throughout the journey and respond to your questions when needed. It was a pleasure supporting you! Thank you again for choosing PrestiGo Asia, and we hope to welcome you back for another trip in the future. ????✨

Dear Ron Thank you so much for your kind words! ???? We’re truly delighted to hear that you had a great experience with your tour and that everything went smoothly. It means a lot to us that you found the planning process easy and that we could accommodate your requests along the way. I’m especially happy to know that you felt well taken care of throughout the journey — that’s always our top priority. It was a pleasure assisting you, and I’m glad I could be there to support you during the trip whenever needed. Thank you again for choosing PrestiGo Asia. We hope to welcome you back for another adventure in the future!

Dear Eugenia, Thank you very much for your patience. Following your feedback, I would like to clarify each of your points—not only regarding Phuket, but across the entire trip—so you can better understand our approach and services. 1. TourRadar platform Regarding the TourRadar platform, it does not allow additional participants to join the conversation, and the system is fixed. As a tour operator, we do not have control over this feature. However, we will certainly pass your feedback on to the TourRadar team. 2. Cruise & accommodation standards Concerning Orchid Cruise, it is a luxury cruise in Ha Long Bay, but with a different concept and style compared to Calista. Orchid Cruise follows a more traditional “junk boat” design, which many travelers appreciate, while Calista offers a more modern concept. Both are considered luxury, but with different experiences. We understand that expectations regarding “luxury” can vary. For example, your hotel in Hanoi was a 5-star boutique hotel rather than an international luxury brand. At the beginning, we did not clearly understand your preference for high-end luxury accommodations. If we had known your expectations more specifically, we would have recommended more exclusive options. This is why the Phuket, Katathani is a 5-star beachfront resort was added. Additionally, we initially proposed balanced options to avoid significantly increasing the overall cost, as luxury upgrades can raise the price considerably—and we noticed your concern when the quotation increased based on your hotel preferences. If you could share a clearer idea of your preferred level of luxury in the future, we would be able to tailor our recommendations more precisely. 3. Guide in Ninh Binh We sincerely apologize for the issue with the guide in Ninh Binh. This was due to a misunderstanding, and we addressed it immediately once we were informed. The guide has been penalized, and we trust he still took proper care of your group during the trip. 4. Accommodation in Dong Hoi Dong Hoi is not a major tourist destination; most travelers stay there mainly to visit Phong Nha Cave. Due to logistical reasons, at least two nights are required to explore the area properly. , Dong Hoi is not particularly known for its beaches, and during the low season, beach conditions are not as favorable compared to other destinations. 5. Mekong Delta experience The Mekong Delta is one of the most popular destinations for travelers visiting Ho Chi Minh City. As your trip took place during peak season, it was naturally more crowded. Most day tours in the Mekong Delta follow similar itineraries and activities. We apologize if the experience did not feel as authentic as expected. 6. Phuket – Phi Phi tour Regarding the Phi Phi tour, we received your feedback about the scuba diving activity, which unfortunately could not be completed due to issues from the boat operator. We have already agreed to refund this portion. Other parts of the tour were completed as planned with a private speedboat. Please note that Phi Phi Islands are among the busiest tourist destinations in Phuket, and most key highlights were covered during your trip. The additional fee you paid for the speedboat was for a private service rather than a shared group tour only. Regarding your feedback about the guide and crew, we were only informed after the trip. At this stage, it is more difficult to verify with the boat operator. If this had been raised during the tour, we could have addressed it immediately and provided a timely solution. Thank you again for your valuable feedback—it is truly helpful for us to improve our services. This was a customized itinerary, different from our standard package such as Circle Indochine 16 Days, and your insights are extremely important for us to refine future experiences. We sincerely hope to have another opportunity to welcome you back and provide you with an even better experience. Wishing you a wonderful day. Best regards,