It was poorly organized. We were put with different people many times and had to change buses as well. The Morocco...
Dear Geeta,
Thank you for bringing your concerns to our attention,
We regret to hear about the issues you faced with during your tour.
Regarding the occasional changes to the bus schedule and the composition of your travel companions, please be advised that we offer maximum flexibility to our passengers. We grant them the option to commence or conclude their journey from various sectors of a designated circuit they have reserved. For instance, if a fellow traveler originates from the same city as you, they have the choice to conclude or alter their route in the subsequent city. Consequently, they may need to switch buses to continue their expedition or disembark to conclude their tour.
At Europamundo, transparency stands as our paramount concern. We furnish a comprehensive itinerary on our website, accessible both before and after booking. This itinerary is also available through your "My Trip" link, provided on your voucher following the confirmation of your tour reservation.
We delineate the approximate duration of each visit, the distances between various points, guided tours, allocated free time, and details about included entrances, if applicable. This comprehensive information is designed to assist our clients in making informed decisions based to their pace and preferences. We regret any instances where segments of the itinerary did not align with your expectations, and we extend our gratitude for sharing your feedback, which aids us in our ongoing efforts to enhance our services.
Furthermore, in relation to the disruption caused by the Pope's visit impacting your flight, kindly note that in accordance with our terms and conditions, Europamundo retains the prerogative to modify itinerary details. This is done to align with the prevailing time of year or when the tour guide deems it necessary. Additionally, in exceptional circumstances such as mechanical issues, traffic delays, adverse weather conditions, or instances of extreme complexity, adjustments might be made to the sequence of visits or the designated points on the itinerary. In situations where such changes are foreseeable, the pertinent information is typically communicated in your voucher details.
It's important to note that the Pope's visit was an unforeseeable event when our 2023 catalog was initially released. Even when this event was subsequently planned, it was not anticipated to disrupt our established itinerary. We deeply apologize for any inconvenience stemming from this unforeseen situation during your tour, and once again we thank you fort leaving us your review to help us to improve. Europamundo Team.
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