Private North Luzon Explorer - 4 days

Reviews from other tours by On The Go Tours

• Alan

  February 10th, 2026
  5
  The tour was awesome. Problems with On The Go's customer service... I booked a tour in the Philippines with On The...
  The tour was awesome. Problems with On The Go's customer service... I booked a tour in the Philippines with On The Go Tours and, honestly, I cannot give them a positive review. I’m not someone who typically writes negative reviews—everyone can have an off day. However, in this case, the company consistently failed to meet even basic customer service expectations and did very little to justify the commission they likely charged local tour operators for acting as an agent. Communication from their team was nearly non-existent and often incomplete. I booked two back-to-back Philippine tours as a solo traveler, which immediately became the first challenge they seemed unable to handle. Pricing changes were misquoted and inaccurate until just a few days before my departure. While they did attempt to make amends by reducing the overall cost by 20%, the situation ultimately forced me to cancel the second tour due to the high cost of traveling solo. They provided little to no response to questions I asked regarding itineraries, plans, and included services, repeatedly stating that the local tour provider in the Philippines would handle those details. This is where the communication breakdown became most severe. Having spent most of my career in customer service, I firmly believe that an agent is responsible for clear, accurate, and timely communication. That is the bare minimum required to earn a share of commission—and On The Go Tours fell well short of that standard. After discussing these issues directly with the local tour operators, they explained that they rely on On The Go Tours to properly inform and prepare guests before any handoff to on-site guides. On The Go Tours should have provided itineraries, schedules, tickets, and vouchers prior to departure. This did not happen. In fact, I did not receive a ticket for the air-travel portion of the tour until after I had already arrived at the airport to depart. Once the tour itself began, it became clear that the local providers did everything possible to deliver an excellent experience. Every guide was outstanding, every tour was beautiful and well executed, and each hotel exceeded my expectations for local accommodations. A heartfelt thank you and congratulations to Annset Holiday, Inc.—they were exceptional in every way. They answered all my questions, communicated promptly, and arranged truly excellent tours and guides. If you’re planning a trip to the Philippines, I highly recommend booking directly with Annset Holiday, Inc. As for On The Go Tours, I would strongly advise against using them for a Philippine trip. Their customer service simply does not measure up—even to a very low bar.Show more
• Ying

  March 5th, 2026
  5
  We had a very pleasant stay at Rivereva Hotel in Taipei. The environment was comfortable and well-maintained,...
  We had a very pleasant stay at Rivereva Hotel in Taipei. The environment was comfortable and well-maintained, creating a relaxing atmosphere throughout our stay. The staff were warm, friendly, and always polite, which made us feel very welcome. The breakfast was also impressive, with a wide variety of options to choose from. Overall, it was a great experience, and we would happily stay here again.Show more
• William

  February 9th, 2026
  5
  An amazing 21 days with a wide range of activities from cultural to active, and some for the foodies. The Vietnam...
  An amazing 21 days with a wide range of activities from cultural to active, and some for the foodies. The Vietnam portion was high paced with a lot to pack in, but the Cambodia portion was a much more relaxed pace, a deserved and needed time to chill. We had great guides, Bobby & Liam complimented each other really well in Vietnam, Bobby’s local touch and knowledge made the tour. Seyha was good fun in Cambodia too, and again we were really lucky to have a local guide. Top highlights of the trip are Ha Long Bay, Hoi An (get as many clothes tailored as you can fit in your bags!), Cu Chi tunnels, & and the Ankor Wat day. Only one slight thing, as the Vietnam trip is so full on there isn’t much free time, and I wished I’d had more time in Hanoi and Ho Chi Minh City, others had booked extra days before/after which I regret not doing, if you know there’s things you want to do there outside the itinerary make sure to book extra days! Doesn’t take away though from the epic trip!Show more