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Via Travel

Via Travel

Headquarters in Sydney, NSW, Australia

View all tours
Number of tours
4
Age Range
18-88
Number of reviews
8
Rating
4.8/5
Response rate
100%
Response time
within 1 day

Via Travel Reviews (8)

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Accommodation
4.5/5
Transportation
4.5/5
Meals
5/5
Value for money
N/A
Guide
5/5
  • Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC) reviewer 1

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    4.0Good
    Written on April 29th, 2019
    The tour was well organised and Ralph, the tour leader, was so knowledgeable that he really made the trip. There are a couple of hotels that are not on par wit…
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    Via Travel commented on this review
    Hi Suzie, First of all I would like to thank you for your valuable feedback and also to apologise on behalf of our small team for not contacting you ahead of the tour, to let you know that our Via Travel brand has been taken off the trips (We are a small locally owned business and some big changes just happened to us - To explain further please see points below about the branding communication and I have also addressed your other comments): - Via Travel created the Sydney to Cairns East Coast Australia trips & partnered with Intrepid Travel in 2016 to co-brand and take their guests on the trip. Up until the 31st March 2019, all trips were co-branded Via Travel & Intrepid Travel (As we had a partnership agreement & as mentioned, we put our guests onto the same tour together). - From April 1st 2019 we signed an agreement to take off our branding & operate as a local DMC (Destination Management Company) for Intrepid on the East Coast of Australia. So we now operate their Sydney to Cairns tours and segments of that tour (Sydney to Brisbane + Sydney to Cairns) and also sell the trip directly to customers like yourself too. You were on the first departure after the branding changed, but this is no excuse for not informing you and I apologise again for that. We are making changes to our communication as we speak, so we inform customers and correct all of our communication too, so in the future anyone like yourself is aware that we operate the trip on behalf of Intrepid Travel, but we also still take direct bookings ourselves from as the guest will still be on the same trip. - Re: The 2 Hotels you emailed us directly about: Thanks again for your feedback - We take pride in the quality of the accommodation, meals and other inclusions that we ofter on our trips. We are in the process of searching for a new Noosa accommodation, as some of the rooms have have recently received more negative feedback like yours and we want a better standard. We are also addressing the comment about the Rainforest room in Mission beach directly with the resort. Thanks again for all of your valuable feedback and rest assured as a small local team, we take it all seriously, we will be taking action straight away to make improvements to the tour and to our communications. Suzie, I hope you still take away amazing memories from your East Coast Australia Tour and I hope that you make it back to see more of our beautiful country one day. Best Regards, Stuart Wesierski Via Travel Australia - Boutique East Coast Australia Tours Co-Founder/Marketing & Sales Manager Stu's European Mobile: +34602448451 Australian Reservations (6am to 10pm): +61393931391 Australian Operations (Seb): +61474229435 W: www.viatravel.com.au F: www.facebook.com/viatravelaustralia
  • E

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    5.0Excellent
    Written on November 5th, 2018
    Great Tour i did on February of 2017. Many hours of driving in the start but very good planification. Excelent restaurants during the tour, very good election. …
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    Via Travel commented on this review
    Hi Everson, Thanks so much for your excellent review of our tour, it was a pleasure having you on board. We are so glad that you loved the tour... and the food : D We take great pride in showing off tasty local food and drinks. Thanks again & I hope you make it back to explore more of Australia soon, Stu Stuart Wesierski Via Travel Australia - Boutique East Coast Australia Tours Co-Founder/Marketing & Sales Manager Stu's European Mobile: +34602448451 Australian Reservations (6am to 10pm): +61393931391 Australian Operations (Seb): +61474229435 W: www.viatravel.com.au F: www.facebook.com/viatravelaustralia
  • Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC) reviewer 3

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    5.0Excellent
    Written on October 31st, 2018
    Everything amazing, we will repeat!
    Via Travel commented on this review
    Hi Edu. It was a pleasure having you and your wife on our east coast tour! It means a lot to our small team when someone takes the time to leave us a review - thanks! As discussed we are working on some new itineraries for the future - We will update you when they are ready, in case you want to come back & join us on another small group adventure : D Take care, Stu & Team Via Travel Australia
  • E

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    5.0Excellent
    Written on October 31st, 2018
    We started in sydney, the best was the breackfast and the dinner, asewome places. In Byron Bay and Early Beach were the best days on last year. I love Dorigo to…
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    Via Travel commented on this review
    Hi Everson, Thanks so much for your excellent review of our tour, it was a pleasure having you on board. We are so glad that you loved the tour... the beaches in Byron and Airlie beach...and the food : D We take great pride in showing off tasty local food and drinks. Thanks again & I hope you make it back to explore more of Australia soon, Stu Stuart Wesierski Via Travel Australia - Boutique East Coast Australia Tours Co-Founder/Marketing & Sales Manager Stu's European Mobile: +34602448451 Australian Reservations (6am to 10pm): +61393931391 Australian Operations (Seb): +61474229435 W: www.viatravel.com.au F: www.facebook.com/viatravelaustralia
  • E

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    5.0Excellent
    Written on October 31st, 2018
    Amazing tour, very good election of the citys and places we visited. Great restaurants. Very nice activities.
  • Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC) reviewer 6

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    4.0Good
    Written on October 31st, 2018
    Great tour ,very good election of the restaurants and places
  • S

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    5.0Excellent
    Written on October 31st, 2018
    What an amazing trip!! We visited such beautiful spots, especially loved the Whitsundays and Dorigo National park. Caitlin was so attentive and knowledgeable. A…
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    Via Travel commented on this review
    Hi Sara, Thanks so much for your excellent review of our East Coast Australia tour, it was a pleasure having you on board. We are so glad that you loved the tour.. especially the Whitsundays and Dorrigo National Park. Thanks again from Caitlin and our small team : D Stu
  • A

    Sydney to Cairns Boutique East Coast Australia Tour (Valid April 1, 2019 - March 30, 2020. PVOSC)

    5.0Excellent
    Written on October 31st, 2018
    Booked this Sydney to Cairns Boutique East Coast Australia tour after reading online reviews about the company - Via Travel Australia. Was not disappointed! Fan…
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    Via Travel commented on this review
    Hi and thanks for taking the time to leave us a review. We are a small local team operating the 14 day east coast Australia tours from Sydney to Cairns, so it means a lot to read comments like yours. You have described our tour and our values so well in your comments and it really is a pleasure having like minded people like you travel with us. We love Australia and take great pride in creating an amazing local and authentic east coast Australia trip in small groups. Thanks again Stu & the team at Via Travel Australia - Boutique East Coast Australia Tours

Via Travel Tours

About Via Travel

Via Travel operate boutique small group east coast Australia Tours - They are a locally owned tour operator, operating the tours themselves & in the know of the best sights hidden gems. Small groups, nature, food, wine & lots more, you'll know you'll sleep well Via Travel's hand-picked accommodation. Food, wine, beaches, walks, wildlife and amazing nature experiences daily. Small group boutique Australia East Coast Tours.

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