Morocco Joy Travel Reviews (150)Write a review
MICHALISWritten on March 10th, 2020This tour was more than I expected. Our guide Hassan, a local Amazigh, show us the true Morocco which in all other cases would be stayed hidden. We where lucky …Read moreMorocco Joy Travel commented on this reviewThank you for your feedback, MICHALIS! We're so happy you enjoyed your time on the trip.
HelenWritten on March 9th, 2020excellent. cant fault it
AshleyWritten on March 8th, 2020As a solo, female traveler who has been on 15 tours in the past 12 months, all around the world, i can safely say I've certainly had my share of experiences. Th…Read moreMorocco Joy Travel commented on this reviewThat's wonderful to hear, Ashley! So glad that you had such a great time and enjoying the trip. We'll be sure to pass on your kind words.
AlexWritten on March 5th, 2020Me and my girlfriend both had an amazing time on the trip and really miss it! The tour guide was super knowledgeable and fun - also waiting around to pick us up…Read moreMorocco Joy Travel commented on this reviewWe're so happy that you had such a great time with Ali. Unforgettable experiences are worth their wait in gold and it's amazing that you had one.
ArifWritten on March 4th, 2020So the attractions and tour guide were 5 stars! Our guide Mustapha was helpful and kind. Do note that I do think the reviews for this tour is inflated because t…Read moreMorocco Joy Travel commented on this reviewHi Arif, We are extremely glad that you were having a good time whilst on the trip and appreciate the kind words about the organisation of the tour and your guide. However, you seem to have got a few things confused after this. We would much rather have solved this issue with you offline but unfortunately you declined our requests to speak with our customer service team we have no choice but to put things straight here, in this public domain so that others who might read this review will know the truth of the matter. Firstly, as a smaller tour operator we pride ourselves on not working with specific restaurants or shops for commission, our aim has always been to select restaurants that fit best with the itinerary and provide you great value. For the most part our clients love the quality of food provided at our restaurants so we do apologize if the experience wasn’t up to the standard you were expecting. Please advise if you mentioned your concerns with your guide as I trust that Mustapha would have been able to rectifying the situation right away . We do apologize for the late dinner within the desert camp as we try our best to allow for our guests to get settled and freshened up before enjoying the once in a lifetime experience. With the sunset occurring around 7:30 PM the arrival into camp was delayed and we believed it was best to serve the meal later than have you miss the experience that tends to start at 8:00 PM, our apologies if this was not communicated properly. The camp always aims to have all travellers refreshed and ready to enjoy the experience together. The Berber Party is something that is included for all guests staying at the camp and unfortunately can last quite a while as people also celebrate birthdays and other milestones. Regarding souvenirs and shopping; due to how busy this specific trip is we always attempt to fit in some souvenir shopping when at all possible to maximize your experience. I would personally like to speak to your experience of the men pushing their souvenirs on you after your camel experience - these locals hand craft those souvenirs and are quite excited to show you; when it comes to tourism they depend on it and love sharing their history and local artifacts. I hope this clarifies their intention. Morocco Joy Travel prides itself on quality experiences at a price that mirrors value all while ensuring the safety of our guests whilst visiting Morocco. With all of this said our intention is to ensure all guests have an amazing experience with us, and we would love to have the opportunity to speak with you privately to rectify the recent experience with us.
Sonya-LeeWritten on March 2nd, 2020Amazing! The scenery along the tour is priceless. The education from the tour guides so valuable. Flawless tour! Communication was on target.Morocco Joy Travel commented on this reviewWe're so happy you enjoyed your trip, Sonya! We'll be share to pass your kind words onto Said.
AndreaWritten on March 1st, 2020We had an amazing three days with Ali, our driver and guide. We saw places I never thought I’d get to see. We were apprehensive about embarking on such a tour w…Read moreMorocco Joy Travel commented on this reviewThat's wonderful to hear, Andrea! So glad that you enjoyed the trip. We'll be sure to pass on your kind words
CristianWritten on February 29th, 2020It was a great time. Ali and Said are both great guides, extremely knowledgeable.Morocco Joy Travel commented on this reviewThank you for this recommendation,Cristian! We're happy you had a great time with Ali and Said!
RikkiWritten on February 15th, 2020My trip to the desert was the highlight of my time in Morocco. Ali is fantastic - he's a wealth of knowledge and just fun to be around.Morocco Joy Travel commented on this reviewWonderful to hear, Rikki! We'll absolutely let Ali know.
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