- Number of tours
- 286
- Age Range
- 12-90
- Number of reviews
- 26
- Response rate
- 85%
- Response time
- within 2 days
Emerald Cruises Reviews (26)
Write a review- KR
Kevin
Zurich-Lucerne & Jewels of the Rhine & Amsterdam
Written on July 22nd, 2024The Emerald Website would not allow for early flight dates to be entered when needing a transfer from the airport in Amsterdam. We were forced by Emerald's web…Read more - LR
Lorna
Enchantment of Eastern Europe (Start Bucharest, End Budapest)
Written on May 8th, 2024Great food, entertainment. - KD
Kelley
Christmas time on the Danube (Start Vienna, End Budapest)
Written on November 25th, 2023Would not recommend to a single person. Two days in a row the tours we booked were cancelled. Both trips were in my top three reasons to take this cruise, so am…Read more - TH
Trevor
Sensations of Lyon & Provence (Start Nice, End Lyon)
Written on October 1st, 2023All staff very good at their jobs knowledgeable and bereaved to.please. - NP
Nicholas
Croatian Coast and the best of the Adriatic - Krk (Start Venice, End Dubrovnik)
Written on September 11th, 2023Superb experience with professional crew and minute attention to detail. Service excellent and staff always friendly and willing to help. Cabin size more than c…Read more - YS
Anonymous
Danube Delights & Classic Prague
Written on August 24th, 2023Excellent! The best tour guide was a lady in Bratislave, and above all Petr in Prague - LD
Louis
Splendours of Europe 2024|2025 - 15 Days
Written on August 11th, 2023The program in the Emerald ship was magnificently planned and discussed. The local music during the cruise was so informative. Long live the music from the Neth…Read more - MF
Mark
Tulips & the Rhine - Ludwigshafen – Schwetzingen (Start Amsterdam, End Zurich)
Written on April 25th, 2023It was not excellent but good…entertainment lacked they had a girl singing that was one of the bartenders and some bell ringers..tours were good.We had one issu…Read more - SB
Shelley
Treasures & Temples of Vietnam & Cambodia - 7 or 9 night cruise - Arrive Hanoi (Start Hanoi, End Ho Chi Minh City)
Written on April 21st, 2023Excellent. We enjoyed the tour very much. - JW
Janet
Treasures & Temples of Vietnam & Cambodia 2022 17 Days (13 destinations)
Written on November 27th, 2022Wonderful ship and staff. Excellent ground accommodations in Siam Reap and Hi Chi Min City. Highly recommend the additional time in Halong Bay. The tour provid…Read more
Emerald Cruises Destinations
Asia
See all 22 toursEurope
See all 197 toursLatin America
See all 44 toursNorth America
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Questions & Answers
Will there be laundry facilities onboard?
Guests staying in an Owner's One-bedroom Suite can take advantage of four items laundered daily, free of charge, while guests staying in Grand Balcony Suites are allocated two complimentary items daily. Laundry services are available to all other guests for a fee. There is no dry cleaning available.
Are hairdryers available on board?
Hairdryers are available in all cabins on all Emerald Cruises ships.
What language will be spoken on board the cruise?
The language on board is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.
What currency will be used during the river cruise?
Most countries visited in Europe will use the Euro, although some still have their own local currency. For small purchases ashore or in small towns, the local currency is recommended. Countries in Southeast Asia will use their own, local currency.
What currency is used on board my European river cruise?
All purchases onboard are charged to your shipboard account. The onboard currency on the ships is the Euro. Shipboard accounts may be paid in cash in Euros or by credit card.
Are bicycles available to use on board my river cruise?
Complimentary bicycles are available on board for guests to use at any time. Once you are onboard bikes should be reserved with the Guest Services desk.
Is coffee & tea available on board?
You will find tea and coffee machines located in the Horizon Bar and Lounge, and also in the pool area at the ship's stern.
Are there other tours outside the itinerary available during the cruise?
During your cruise, you can book a range of optional activities, or Discover More tours, for a number of destinations throughout your cruise. You can book these once onboard the ship or by contacting our Customer Support team. Please note optional tours are at an additional cost, subject to availability and seasonal operation and may be subject to minimum/maximum numbers.
Are there Salon and Spa services available on the cruise?
On board, all ships guests may take advantage of the salon & massage services at an additional expense. Pricing & appointments are available once on board.
Are there fitness facilities on board the ship?
All Star-Ships feature a Fitness Room with exercise machines and free weights for guests to use.
Is WI-FI available throughout the cruise?
There is complimentary Wi-Fi onboard, however, please note that Wi-Fi connection availability and speed will vary depending on where the ship is positioned and the number of users. Guests staying in an Owner's One-bedroom Suite will have complimentary use of an iPad throughout the cruise.
How much walking will be involved on the cruises?
All of the itineraries include excursions which involve a certain amount of walking to tour each destination, occasionally over uneven streets and up and down stairs. When there is included walking tours one group will always be designated as slower paced so it is suitable for all levels.
Can I use mobility equipment during my river cruise?
Emerald
welcomes disabled guests but wishes all guests to understand that limitations could exist on board and during shore excursions. The elevators on their ships service three out of four decks, with access to the sun deck only possible using stairs. Under appropriate circumstances, guests are welcome to use collapsible wheelchairs on board. Many tours are conducted from motor coaches, so guests need to be able to climb up and down the stairs to board. Some shore excursions may require movement over cobblestones or up and down stairs; accordingly, guests with limited mobility will require the services of a responsible companion to be travelling with them. If you have any medical, physical or other special needs, please contact our Customer Support team when making your booking.Are tips & gratuities included in the cost of the river cruise?
All tipping and gratuities for both onboard and shoreside staff are included in the price of your Emerald Cruises cruise.
What is the luggage allowance on the ship?
You’re entitled to carry one suitcase per person, with the total sum of its length, width and height not exceeding 62 inches/158 cm and weight 44 lbs/20 kg. Please note that excess baggage is always at your own expense.
I have a pre-existing medical condition, what should I do?
If you have any pre-existing medical conditions or mobility difficulties, you should inform our Customer Support team at the time of booking.
Is there a clothing packing list for my river cruise?
During the day Emerald C recommends casual and comfortable clothing. Please bring comfortable walking shoes as you will need these daily while sightseeing, which includes walking over rough and uneven ground. For winter months a warm coat, gloves, water-resistant footwear and an umbrella is recommended. Dinner attire is casual-open-neck shirts, slacks and dresses. Coats and ties may be worn but are not required. On certain evenings, such as Welcome and Farewell Dinners, you might like to dress up.
Can personal electrical equipment be used onboard?
Electricity on board all ships is 220V and a Continental European plug will be required to use small appliances such as electric shavers and mobile phone chargers etc. Emerald does not provide the required adapters so you will need to take them with you.
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Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!